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Volkswagen of Downtown Chicago
Chicago, IL
3,064 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,064 reviews
March 06, 2021
Kenny was very helpful with our purchase and accommodating with our schedule! The team was also willing to work with us on the value of our trade-in. We would return again. accommodating with our schedule! The team was also willing to work with us on the value of our trade-in. We would return again. More
by Kiana C.
Employees Worked With
Kenny Akpan
March 05, 2021
The service center kept me informed regarding the status of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! More
by OWEGO3CHICAGO
Verified CustomerEmployees Worked With
March 04, 2021
Couldn't have had a better experience! Bill Prince and the whole team at VW of Downtown CHI is what all dealerships should strive to be. the whole team at VW of Downtown CHI is what all dealerships should strive to be. More
by justinperkins
Employees Worked With
Bill Prince, Mark Newton, Frank Stanghellini
March 02, 2021
I had the opportunity to work with Gerardo, and he was terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyo terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyond to make sure that my insurance would cover the service! Highly recommend! More
by andreluelsdorf
Employees Worked With
Anthony Bermeo, Gerardo Negrete
March 02, 2021
I had the pleasure of working with Joanna Davila to lease my 2021 Tiguan. She made the process seamless and enjoyable. She provided all the answers I needed to upgrade from my Jetta. They entire staff was co my 2021 Tiguan. She made the process seamless and enjoyable. She provided all the answers I needed to upgrade from my Jetta. They entire staff was courteous and made me feel comfortable. More
by albertoferrari
Employees Worked With
Joanna Davila, Frank Stanghellini
March 01, 2021
The check in was good and convenient. The information I was given from parts was soooo wrong that I almost had to reschedule yet again. was given from parts was soooo wrong that I almost had to reschedule yet again. More
by GLORIARWASHINGTON
Employees Worked With
March 01, 2021
The service is friendly and the work is expertly done. Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their servic Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their service. More
by bgiar
Employees Worked With
Gerardo Negrete
February 28, 2021
My first time having to bring deceased husband truck for service..and Adam khamsot service advisor he did a great job, I had a great experience service..and Adam khamsot service advisor he did a great job, I had a great experience More
by BROWNGIRL166
Employees Worked With
Adam Khamsot
February 24, 2021
Nice place downtown. Valet parking available. Friendly staff. Very knowledgeable sales personnel. They listen to their customers. Offer Very nice cars and trucks from vw. staff. Very knowledgeable sales personnel. They listen to their customers. Offer Very nice cars and trucks from vw. More
by Vbs0ft
Employees Worked With
February 24, 2021
VW Service really took care of my concerns about my car they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated r they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated right thanks to Miguel and Bill for all your help. More
by VITTORIOM35
Employees Worked With
Miguel Meza
