Volkswagen of Downtown Chicago

Fast Service Very fast service. Everyone is very friendly. I made my appointment the day before without issue. I received texts throughout the process keeping me Very fast service. Everyone is very friendly. I made my appointment the day before without issue. I received texts throughout the process keeping me up to date. More

Extremely helpful and professional Servando went above and beyond to help assist me while servicing my car. I recieved my car in a timely fashion, it was a pleasure using the service de Servando went above and beyond to help assist me while servicing my car. I recieved my car in a timely fashion, it was a pleasure using the service department at Fletcher Jones VW More

Disappointing I brought the car in for an diagnostic check before our road trip out East. I brought the car in on Monday morning, September 6th, and was advised tha I brought the car in for an diagnostic check before our road trip out East. I brought the car in on Monday morning, September 6th, and was advised that extensive work was needed to bring the car up to performance. The cost of the repairs was $1840.35. I picked the car up at 5:30PM on Monday, September 6th, and drove it home which is 1.3 miles from Fletcher Jones. On Tuesday morning, September 7th we went to pack the car for our trip, and found the left front tire flat. This caused us to cancel our road trip, and we ended up flying out East and renting a car. Tomorrow morning I am bringing the car in to get the tire fixed, and hope it lasts more than 1.3 miles. Glenn Mc Donald for Laura Donkel More

I was pleased with my car service and couutsey shown to me. I took my car for a recall.warranty. Servando Lopeez explained me every thing and also told me how long it will be to complete the work. Also they d I took my car for a recall.warranty. Servando Lopeez explained me every thing and also told me how long it will be to complete the work. Also they did my car inspection. Also, They offer me a shuttle service. I was pleased with the service and their car inspections. This was my first experience as I moved from Philadelphia, PA. More

Excellent attention to my problem The service writer was very knowledgeable and willing to research items not readily explainable. The time quoted for the repair was realistic and the The service writer was very knowledgeable and willing to research items not readily explainable. The time quoted for the repair was realistic and the deadline was met. More

The Best Service team on their game! Seamless team work. Polite, friendly, knowledgeable, & efficient. A plus to see the same faces. Always look forward to Service team on their game! Seamless team work. Polite, friendly, knowledgeable, & efficient. A plus to see the same faces. Always look forward to seeing them. More

Robert is awesome! Thank you so much. Helpful thorough and most of all thanked me for the business. Robert always treats me very well follows up and does an amazing job Thank you so much. Helpful thorough and most of all thanked me for the business. Robert always treats me very well follows up and does an amazing job of making sure he takes care of my needs More

Great staff! Everyone in the dealership was wonderful to work with - Raphael, & Angie in sales and Justin in finance... fantastic people! Will definitely work wit Everyone in the dealership was wonderful to work with - Raphael, & Angie in sales and Justin in finance... fantastic people! Will definitely work with them again! More

Brought in Passat for 40,000 mile check-up. All work done and communication very well. Adam kept me well informed. I will definitely come back for service and potentially purchase new car. Al All work done and communication very well. Adam kept me well informed. I will definitely come back for service and potentially purchase new car. Also appreciated courtesy service for drives to & from while car being worked on. More

The usual excellent service As always, Fletcher Jones has backed up their commitment to quality service with action, not just words. I am totally satisfied with how I'm treated a As always, Fletcher Jones has backed up their commitment to quality service with action, not just words. I am totally satisfied with how I'm treated and with the competent work completed on my car. More