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Volkswagen of Downtown Chicago
Chicago, IL
2,396 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,396 reviews
June 05, 2016
Robert is a rock star! I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff a I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff are great too...all very helpful and friendly. More
by WDR
Employees Worked With
Omar Ocasio
Helpful June 04, 2016
Robert gives amazing customer service Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager... Gregarious and pleasant and made my visit painless. More
by Knowles
Employees Worked With
Robert Negrete
June 03, 2016
Great Service Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. More
by someonewhoknows
Employees Worked With
Chad, Robert
June 02, 2016
Professional Treatment Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointmen Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointment and the professional attention received by all employees. More
by Irene43
Employees Worked With
Herberto Delgado
May 31, 2016
Quick & Easy Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our da Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our day and had our car ready in 4 hours. Excellent service to a car we love! More
by Dbuff55
Employees Worked With
Not sure as my daughters dropped off car.
May 26, 2016
Great customer service Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided excellent support. More
by imred5
Employees Worked With
Serrando Lopez, Reginald Antonio
May 25, 2016
Loved the whole service from beginning till the end The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience More
by Adebig
Employees Worked With
Robert Negrete
May 21, 2016
These guys are the best As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and fou As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and found on file that I had a extended warranty. Called and updated me and got everything approved. Always kept me informed and took amazing care as always of my car. These guys are the best period and Robert did a fantastic job. More
by Thedude
Employees Worked With
Robert Negrete
May 19, 2016
Servando Lopez For President this was the most professional and pleasant interaction I have had with any professional. lopez is awesome!! i will come back as often as I can. this was the most professional and pleasant interaction I have had with any professional. lopez is awesome!! i will come back as often as I can. More
by 123sowhat
Employees Worked With
servando lopez
May 12, 2016
Excellent Service Excellent service. Took VW in for an oil change and was extremely happy with the results. The staff and service were professional and quick. They p Excellent service. Took VW in for an oil change and was extremely happy with the results. The staff and service were professional and quick. They performed the service I needed without the constant "up sale". More
by Newgtiguy1234
Employees Worked With
Servando Lopez
