Volkswagen of Downtown Chicago

I purchased a used vehicle from Fletcher Jones VW. I was assisted by Sales Consultant Olzi Tumen and couldn't be happier with his customer service. He was knowledgeable, courteous and personable. I would mo assisted by Sales Consultant Olzi Tumen and couldn't be happier with his customer service. He was knowledgeable, courteous and personable. I would most definitely refer friends and family to him. More

Got my GTI last year from them and I am going there ever since. Absolutely fantastic dealer specially my sales adviser (Raphael Ferrer) was fantastic, friendly, honest, all around good guy. I'm still since. Absolutely fantastic dealer specially my sales adviser (Raphael Ferrer) was fantastic, friendly, honest, all around good guy. I'm still in touch with him. If I have any questions he does not hesitate to answer. He helped a lot when I was purchasing my car. If you are going to Volkswagen Fletcher Jones, he is the guy you have to go to. End of story. More

sales department was great. but service? its unacceptable. At the time of purchase, car wasn't clean at all, Sales guy had to do all the work, they didn't even buff the car, like most dealership unacceptable. At the time of purchase, car wasn't clean at all, Sales guy had to do all the work, they didn't even buff the car, like most dealerships do when you get used car. Found dents on roof same day of purchase. Called them, they agreed to fix it at no cost. Took car to fix dents - they lost my permit parking, ate all the gum i had in the car and made dent and scratch in rear bumper. very disappointing and frustrating. took it back, took them a week to fix. Got a call to come and get the car. It took 55 minutes to get the car from the lot,I even told them what time I will be there to get the car, but still non was ready. I don't know what is going on with the service department!!! very bad experience, the worst ever! More

My first contact was over the phone with Finn whose professional, friendly, knowledgable conversation drew me in. I met with Omar who was patient, courteous, available, nice, and extremely helpful wit professional, friendly, knowledgable conversation drew me in. I met with Omar who was patient, courteous, available, nice, and extremely helpful without being aggressive...at all. My final contact was with Brett, in finance, who ended the purchase of my new tiguan with superb customer service. The inviting waiting area is stocked with water, a selection of teas, and a multi coffee/tea dispenser. They also throw in nice perks for purchasing there but don't use them as a selling point : ) Omar gave me as much time as I needed to go over all the gagets. A week later I went in for my first car wash and the superior customer service continued!!! More

My husband and I were in the market for a new car and we knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience ever. We would recommend it to anyone in the market for a VW. Thanks Dennis and Finn!! More

It was a pleasure doing business at Fletcher Jones. The customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down pay customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down payment). Adam and Dave answered all my questions and they also did a great job explaining the details of my lease. Adam seemed to be an expert regarding the vehicle and knew about all of the features and benefits on the 2012 Passat. They genuinely seemed to care about my experience and were at all times very friendly. Overall, it was a great experience and I look forward to doing business at Fletcher Jones in future. More

The experiance from start to finish with Fletcher Jones was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the sea was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the search and the pricing online with Dennis and Alicia I came in and purchased the jetta with my wife. The purchase experiance was seamless and we were able to get the car we wanted for the price we wanted. Thank you for everyones help. Dan Lundstedt More

Dennis was a pleasure to work with, he was the ideal salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was t salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was the best dealer I encountered from amongst several dealerships in the area. More

Dennis was an exemplary sales representative, arranging a test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. More

We came to the dealership as first-time car buyers and had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questi had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questions. I feel that the rest of the staff was also helpful. We did our research, got a very fair price, and was overall very appreciative of the time Dennis took with us. we are very happy with the car we got (tdi sportwagen) and would highly recommend this dealership and salesman to friends and family. More