My Review Of Volkswagen of Gainesville:
We have had nothing but bad experiences with this dealership's service department. First, they have been rude and inappropriate/unprofessional. But beyond that, they are just BAD. Twice we have driven in for a service with a working radio and TWICE driven out with one not working. Both times, they have claimed that it absolutely could not be their fault, and so we were left buying a new radio--for $1000 each time.
Our newest problem is that our turbo in our engine is now ruined after they did not refill our oil at an oil change. We spoke to the service manager and he offered us a $200 credit that we aren't even going to use--for fear that we will have a new problem after leaving. (He has been the only helpful person there)
DO NOT USE THEM. We found two very good independent shops that we are now using and can't stress enough how much you should NOT EVER go to the VW dealership.
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