Volkswagen of Kirkland

Hi, giving one star for poor customer dealing. Before adding more details would like to thank Cynthia and Mike for good deal. We were about to sign the papers and buy the car but Mike refused to g Before adding more details would like to thank Cynthia and Mike for good deal. We were about to sign the papers and buy the car but Mike refused to give us 2nd key of car and told us that used car won’t come vth any warranty on miles or no of days. Once vehicle is signed and out of store they are not responsible for any issue. Why would you buy if you are not getting piece of mind after spending your money. Poor poor customer experience, Mike could have handled this well. We end up frustrated and did not buy the car from this store due to poor management. Thanks. More

The dealer somehow expect us to purchase the car on the spot, while knowing the car we are after was sold. All we committed that day was test drive the alternatives the dealer was recommending. When we sai spot, while knowing the car we are after was sold. All we committed that day was test drive the alternatives the dealer was recommending. When we said we’d like to keep looking the dealer seems disappointed. That is very bizarre behavior. No customers need to commit to buying any car on the spot. More

Terrible service. Extremely opaque, shady pricing, always "involuntary mistakes" in their bills, and surprise charges. Classical approach to squeeze customers rather t Extremely opaque, shady pricing, always "involuntary mistakes" in their bills, and surprise charges. Classical approach to squeeze customers rather than building long term relationships and going after repeated visits. Too bad they are the only option in the Eastside after VW of Bellevue closed. More

Unprofessional sales team. The sales rep Travis told me “What can you afford a hyundai” after I told him I wasn’t paying 600 a month for a Tiguan SE 4 motion. The sales rep Travis told me “What can you afford a hyundai” after I told him I wasn’t paying 600 a month for a Tiguan SE 4 motion. More

I have bought many cars and this dealership was one of the easiest buying process I’ve had, especially with challenged credit. This is one of the few purchases that I know they did not make any money on m the easiest buying process I’ve had, especially with challenged credit. This is one of the few purchases that I know they did not make any money on my trade vs independent dealers. Thank You!! More

DO NOT TAKE YOUR VEHICLE HERE. I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. T I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. They have had my TDI Touareg for 4 months doing warranty TDI work. They then "discovered" a coolant leak in an area that had to all be taken a part and put back together. They said it is not covered under warranty and it was like that before. They said that in the time there the tech noticed the coolant level drop. I have never seen my coolant levels drop nor noticed coolant left anywhere. How is it that I have never noticed it drop driving it every day, but then the levels drop and there is a leak after it was taken a part and put back together?? They stated that it will be 4k to fix. The GM then said he would "split the labor" with me. VW of America said this is a workmanship issue and needs to be handled with the dealer directly. Goes to show VW of America does not care about their customers and how their dealers treat people. I don't think this was a negligence issue. I think mistakes happen, plastic parts break, and we have to do our best to resolve them. The dealer saw this issue, put the car back together and contacted us when they would be able to charge us 13 hours of labor for something that was just a part and could have been an easy $70 fix. I wish I could say this was the first bad experience here, but sadly many people I know have nothing nice to say about Kirkland Volkswagen. Save your money. Drive to Issaquah, Everett or Seattle. I will say that the service manager Maribel did her best to assist me once she was involved and did so with kindness and respect, but stated her hands were tied and she couldn't do anything. The tech Marshall was also very helpful and respectful. My husband is a Porche mechanic and we understand things happen even to the most experienced, careful and knowledgeable mechanics. But we also understand that if he breaks something it is on him to fix it. We would expect the same working with another dealer. Months of frustration, lack of communication, and now this. 0/10 would recommend. More

My ID. 4 has been in the shop for 4 months and counting. This dealer is not capable of securing parts from their own network. Pathetic. Stay away, far awa 4 has been in the shop for 4 months and counting. This dealer is not capable of securing parts from their own network. Pathetic. Stay away, far away. More

We opted to do an early lease return on our Atlas Cross-Sport. We live 2 hours away from the dealership and up until that point I had spoken with Bob H. via email and phone only. We have had negative Cross-Sport. We live 2 hours away from the dealership and up until that point I had spoken with Bob H. via email and phone only. We have had negative experiences in the past with other dealerships so I was prepared for there to be some sort of miscommunication on the terms of the deal, or at the very least, be stuck at the dealership for a few hours doing paperwork. Let me tell you. Everything went seamless! We were in and out within 30 minutes. All paperwork was ready to go upon arrival. We shook hands and were on our way. If we are ever in the market for another Volksawagen I would not hesitate to drive right past our more local dealer and make the trip to VW of Kirkland. More

Bought in my golf for transmission service. During the walk around one item notices was hub cap was partially off rear wheel. Service was completed,I picked up the car the following day the hub During the walk around one item notices was hub cap was partially off rear wheel. Service was completed,I picked up the car the following day the hub cap was still partially off it took a nano second for me to correct.Take not this bunch could care less about their customers without raking through your wallet. More

My experience with Volkswagen of Kirkland was absolutely horrible in virtually every respect. It confirmed many of the unfortunate stereotypes about car dealerships and their behavior. First, they didn't horrible in virtually every respect. It confirmed many of the unfortunate stereotypes about car dealerships and their behavior. First, they didn't just mark up the car I was buying (a 2021 ID.4), but also added two aftermarket products that I was forced to buy but didn't want: a useless anti-theft insurance policy ($5K payout if the car is stolen, for almost $300), and a PermaPlate paint protection for $800. (This is akin to the "undercoating" add-on that's become a cliche about unethical car salespeople). When I challenged the salesperson that I didn't want these products and didn't want to pay for them, she connected me to the general manager, who aggressively and defensively told me that I didn't have a choice, and "maybe we don't want to sell this car to you at all if you're unhappy." They then lowballed my trade-in, BELOW Kelley Blue Book's range. Then, high-pressure sales: in the financing step, they brought me to the financing office and despite my protestations, forced me to go through an elaborate presentation of over a dozen more aftermarket products (various extended warranty types of things, etc, presented without any documents to examine; none of these products had been mentioned prior to that point), listen to the rapid sales spiel, and then explicitly initial that I didn't want each product in turn. The cost for each product was misleadingly presented (e.g., "only $30!" But that of course was a monthly cost). If I had selected even a few of these products, it would have added thousands of dollars to my overall purchase. I bought none of them, and had made it clear that I would not, but the sales pitch took place anyway. Finally, the finance manager put down the wrong date on the paperwork I signed, then called me the next day, asking ME to come in to re-sign the paperwork because of his mistake. My brand-new car broke down the next day. It was in the shop for the next three weeks, waiting for an inverter part. I had it back for two days, and it failed again: this time they replaced the electric motor, and that took 16 days. Then I had it back for two weeks, and it failed again: another three weeks in the shop getting the coolant pump replaced. In short, three major engine components were replaced, before I had driven the car even 400 miles total. Throughout all of this, there was extremely poor communication from the dealer; I kept having to call to find out what the likely ETA was for the latest repair that was underway, and was often given conflicting information. VW Customer Care (national level) was also unhelpful. Considering the extreme nature of my situation, VW offered me very little as a good-will gesture; the dealer GM actually lied to me (according to VW Customer Care, which directly contradicted what he'd said), claiming that the dealer had no role in customer good will gestures ("we've provided you a loaner, after all"), and that any such gesture would be up to the national organization. In the end, my car was in the shop for 57 of its first 76 days of ownership, while my car payments (of course) continued, insurance, etc. I am not so dismayed by the simple happenstance that a car experiences mechanical problems, even a new car, but I can't imagine a worse way for a business to deal with any of this (sales, finance, service) than what I experienced at Volkswagen of Kirkland. I tried calling the O'Brien Group, the umbrella conglomerate that owns VW of Kirkland, but it turns out (despite their declarations of caring about the customer) that all ways to contact them are geared to generate new sales leads, not to field any feedback about their dealers." More