Volkswagen of Lee's Summit

Cory was so very helpful & knowledgeable about the VW Tiegua. Terry & Vickie Brock purchased a VW on Saturday March 23, 2024 after test driving a few cars. We are very please to have Cory as a dealer who Tiegua. Terry & Vickie Brock purchased a VW on Saturday March 23, 2024 after test driving a few cars. We are very please to have Cory as a dealer who was extremely kind & caring. All his upper management were so extremely helpful & working with us on the financial part. More

Quinn Talbert, is an expert. Could not have a better car buying experience. Thank you. Could not have a better car buying experience. Thank you. More

I got hooked on a bait and switch which entailed the salesman showing me a 2020 Tiguan (LOADED) and a 2023 Tiguan (basic). After test driving both, I asked to see both vehicles on paper to see what the salesman showing me a 2020 Tiguan (LOADED) and a 2023 Tiguan (basic). After test driving both, I asked to see both vehicles on paper to see what the costs would entail. I was told I should get the new vehicle because it has a deal for 0% APR. After much back and forth, I was told that they could get things going for a much higher payment than I told them I could afford. I spoke with my husband when we decided the zero APR was too hard to turn down and accepted the deal for the 2023 Tiguan. Only when I was taken back to the finance office did I see that I was not getting a zero APR because they told me I couldn't afford the payment. I felt pressured to sign all the paperwork. In the beginning my salesman asked me what color I wanted my vehicle, and I told him I wanted a black vehicle. The 2020 Tiguan which I test drove first was Gray and I knew that going in. I thought the brand-new Volkswagen Tiguan was black and didn't find out it was Gray until the next day because I bought the car at night. That was a bad decision on my part. The whole thing was a bad decision and when I contacted the dealership, they did nothing to help me. I have now doubled my original car payment and I'm in a vehicle that I absolutely do not love. Sheryl Yankee (Customer Service) is rude, condescending and not helpful. After speaking with her at length, while having her talk over me, she told me that she would have Tio (Thompson is his name), the finance manager contact me. He called me that evening and we spoke about what had happened and the bad feelings I have about how the sale went down. He said he understood and that he was going to talk to his manager because I had asked for the $500 back that I put down. I felt great after speaking to him. Unfortunately, it was short-lived. I hoped I would receive a good faith agreement with the dealership. He told me he would call me at 2:00 PM the next day. He never called. After waiting a week, I left a message on his voicemail and still heard nothing back. This is hands down the worst experience I've ever had buying a car. At this point this looks like my last Volkswagen purchase. I am sour from the entire experience. I’ve warned my family and friends. Please be warned, this could happen to you as well. On a more positive note, their service department is amazing. They are helpful, knowledgeable, and respectful. I will continue to have my vehicle serviced there but I will never buy a vehicle from VW Lee’s Summit.. More

VW of Lees Summit is the real deal. Mike Rivera provided great service. He was honest, genuine, and knowledgeable. Awesome experience! Mike Rivera provided great service. He was honest, genuine, and knowledgeable. Awesome experience! More

This is great dealership good service sales and people michael riveria is a great salesman. michael riveria is a great salesman. More

just now NEW We purchased a VW Tiguan this past Monday. The salesman assured us if we needed anything we could call and he would answer any questions we had. That was a lie. I've left messaged and sent ema The salesman assured us if we needed anything we could call and he would answer any questions we had. That was a lie. I've left messaged and sent emails for the past several days and VW of Lee's Summit will not respond. A couple of the things we were told came standard in our chosen vehicle are either not existant or not working. We are not happy with our purchase as it stands now, but this dealership has made no attempt to help. I cannot recommend VW of Lee's Summit to anyone in the market for a new vehicle. More

I had a traumatic experience with this dealership. 10/29 my 2017 Jetta with 66,283 miles on it wouldnt start. We put a new battery in it, the car started but had an ESC light and no power steering . W 10/29 my 2017 Jetta with 66,283 miles on it wouldnt start. We put a new battery in it, the car started but had an ESC light and no power steering . We made an apt for 11/1 at 8:30am. On the way to the appointment we lost power and I had to have my car towed to this dealership. The first day, the communication from Gareth was not great. He said the car should be ready by 2pm for pick up. I understand that time is not a promise but you should communicate with your customer. I had no idea or warning they would have my car overnight. 11/2 I get the notification on my phone that they found issues with the car. I was shocked and horrified to see they said my car needed another new battery, an alternator (with a bunch of other parts lumped in like fuses and an ECM) and a few minor things totalling $5,957.47. I called and left a message for Gareth to call me. You should probably call and discuss this with someone before just shooting an email. All of this caused me to miss some work, emotional distress and now a reasonable fear and mistrust of dealerships, especially yours. There were several items like a battery and windshield wipers that said I requested but I did not request. My dad and I came up to talk to Gareth 11/2 to express our concerns. I feel they were unheard. I never got a breakdown of every part by cost like I asked. We specifically asked if we could start small like with a fuse but that fell on deaf ears. Again Gareth tried to reassure us that the dealership was not trying to take advantage of us. Another REALLY frustrating point, is that is was said and implied MULTIPLE times that we probably put the battery in wrong or jumped the car backwards and basically caused all this damage. Friday 11/3, Gareth emailed me after speaking to mechanic basically justifying why I needed to fix everything and spend $5,957.47 to fix my car. Also, I was told it was Jon, the assistant service manager that diagnosed my car. I paid the $165.88 diagnostic fee. I had the car towed home 11/4. 11/11 my dad ordered a fuse off the internet for $26 and my car is completely fixed and running with no errors. Shame on you for trying to take advantage of a woman and of your customers. You were quick to offer financing the repairs or having me get in touch with sales. I feel like this service department will try to take advantage of you , if there is an opportunity or if you let them. I could not in good faith refer my friends and family here. More

Pleasant sales rep, quick to respond to questions and answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/a answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/accessories which added 15k to the price. Currently that same vehicle can be found on other lots and I had just missed one due to me dragging my feet on it at MSRP. Glad that this was disclosed prior to visiting the lot because I would of been extremely upset if that was kept a secret (accessories WAS with the monroney, the market adjustment was not) and I drove for nothing. Again, rep was amazing. More