Volkswagen of Naples

EXCELENT We are very happy Mr R.Lombardi was very fiendly and a good sales person We are not associated w/any dealeship and /or service center We are very happy Mr R.Lombardi was very fiendly and a good sales person We are not associated w/any dealeship and /or service center More

Used Car purchase at VW Naples The salespeople at the next door Audi dealer ignored me for several minutes when I walked in with interest in purchasing a car. I walked out and went The salespeople at the next door Audi dealer ignored me for several minutes when I walked in with interest in purchasing a car. I walked out and went next door to VW where I was greeted at the door by John Quinn. I have been an automobile salesman in my career and my father was an automobile salesman at the same VW agency in Toronto for 17 years. I know something about customer care. John Quinn was terrific. He presented the car I liked with care and expertise and never pushed me into a decision. Once I decided to purchase, his management team, Jeff Tolar and Chuck Whitely made it happen quickly and professionally. I highly recommend John Quinn to help you purchase a car in Naples. Thank you, fellas. More

Straight forward and easy Despite our late arrival (almost closing time), Robert and Ted did a great job at getting into our new car. We love our new Passat!! Despite our late arrival (almost closing time), Robert and Ted did a great job at getting into our new car. We love our new Passat!! More

Purchased 2008 Mini Cooper I recently purchased this used vehicle from the dealership. Bob Lombardi was excellent to work with and I highly recommend him to anyone interested in I recently purchased this used vehicle from the dealership. Bob Lombardi was excellent to work with and I highly recommend him to anyone interested in purchasing a new or used vehicle. I hit a few bumps with certain members of the management team during the negotiations but Bob was able to smooth things over to the point where I felt comfortable purchasing the car from this dealership. Their inventory of used cars appears to be of high quality vehicles. Bob puts a lot of effort into his sales and provides excellent customer service. More

Service Above and Beyond Jeff , Alex, And Matt have been super terrific Working through my engine issue. They have been trying hard to help me, they have been finding me a lo Jeff , Alex, And Matt have been super terrific Working through my engine issue. They have been trying hard to help me, they have been finding me a loaner car when none seemed available, and just generally friendly and positive attitudes protrude. Jeff, in his infinite wisdom even got Volkswagen to put up the funds for a carbon build up problem with my engine because he felt the car had too few miles to have the issue. We are still working through the details of the engine light but I must say they have given me prompt service and have taken care of me so far. Thanks Guys! Oh Honorable Mention to the service valets AND Saul! :-) More

Mixed emotions Erin Presley did an excellent job presenting the available products that met our criteria. She asked for the order and summarized the reasons why her Erin Presley did an excellent job presenting the available products that met our criteria. She asked for the order and summarized the reasons why her product was an excellent choice for us. However, for reason which we can't understand, Joe Oliver appeared and took over the presentation and convinced us that we didn't want to complete the transaction. In essence, he was a negative influence whose presence sublimated the positives that Erin had established. If I were the management, I would rethink the use of a closer particularly when one isn't needed. Erin did a great job; she didn't need Joe to come int and take over! More

Awesome Experience Great straight forward no games car buying experience. Erin even picked out a car for me that was a better choice than I was making. Great straight forward no games car buying experience. Erin even picked out a car for me that was a better choice than I was making. More

I LOVE MY CAR & VW of Naples!!! Fab experience-as always! Both Erin and Kyle make sure EVERY detail is taken care of. John was thorough with the finance aspect. This is my second EOS Fab experience-as always! Both Erin and Kyle make sure EVERY detail is taken care of. John was thorough with the finance aspect. This is my second EOS and I LOVE MY CAR!!! More

Very Fine Experience Our purchase of a new VW was made very pleasant by both men who assisted us. We spent time on a Friday making choices with Jeff Weissert and returned Our purchase of a new VW was made very pleasant by both men who assisted us. We spent time on a Friday making choices with Jeff Weissert and returned on the next day and made our final decision with Jacob Roden. While very different sales people, each was patient, charming, and genuine. The dealership is modern and pleasant, and we are more than pleased with our purchase. More

Excellent...exciting Erin has just sold me my 3rd VW and I love this even more than the others. She is so caring and knowledgeable...nothing compares Erin has just sold me my 3rd VW and I love this even more than the others. She is so caring and knowledgeable...nothing compares More