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Volkswagen of Naples - Service Center

Naples, FL

4.4
83 Reviews
Call Service Center (855) 563-2417

83 Reviews of Volkswagen of Naples - Service Center

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March 16, 2024

Dom was the service manager for our Jetta. It had a leaking tire and he took care of it!! Will go back to Dom when the next issue arises!!!! More

by edbrandt59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Priano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Volkswagen of Naples responded

Thank you Ed for your feedback and for trusting your vehicle to us for your service needs. Dom is amazing and very customer focused. We are happy that you had an opportunity to work with him.

Helpful
November 20, 2023

First time in service. Sebastian. A true gentleman. Asset to ur dept. hood drive here again with my beetle. More

by Rettewbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Nov 21, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the shoutout for Sebastian! He is very customer focused and tries his hardest to keep his customers in the loop when their car is in for service.

Helpful
October 01, 2023

The best customer service , quality repairs . From the employees at the vehicle entry , service advisors ,car wash and the waiting area . More

by Geeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
September 28, 2023

Andrew made sure my visit was fast and effortless! From the top to the bottom the VW service department does a great job! More

by DLITTLE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Nash
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Sep 29, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

Helpful
September 27, 2023

Came in for my first service and Alyssa took care of me and did a great job. My car was ready to go within 1 hour More

by MARRIAGAR09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Volkswagen of Naples responded

Thank you for your feedback and for the 5 stars! We try our hardest to get you back on the road as quickly as possible.

Helpful
September 27, 2023

Not happy at all that I dropped my car off early Thursday expecting to have it back for the weekend but didn’t get it until Monday. No work was done on it Thursday! More

by MARK@SPACEDESIGN.CHURCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Andrew
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Sep 28, 2023 -

Volkswagen of Naples responded

Mark I am sorry to hear about your experience. I have forwarded this to our Service Manager, Mike Williams to see what happened and to get in touch with you directly. Again our apologies for the inconvenience.

Helpful
September 25, 2023

All my needs were fulfilled in a timely manner very friendly and polite great service More

by PATTYMARTINES123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you Patty for your review and for trusting your vehicle to us for your service needs. We try our hardest to get you back on the road as quickly as possible.

Helpful
September 24, 2023

Tech service rep was knowledgeable checked us in fast and when service was complete we were checked out easily equally as fast. More

by LOFEVADERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

Helpful
September 23, 2023

Absolutely one of the worst experience I had I will never bring the car back to this place Andrew was an amazing person to work with Bit the dealership failed big tome More

by MARTINRB1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew nash
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Helpful
September 22, 2023

I had a great experience. Wasn’t planning on changing cars but Ruben worked it out and I ended up a happy customer. More

by Zjaguilera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Glamyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Ruben is awesome to work with. He is very customer focused and knows how to deliver both he car and the experience to his customers. Enjoy your new ride!

Helpful
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