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Volkswagen of New Port Richey

3.1

38 Lifetime Reviews

4727 US Hwy 19, Port Richey, Florida 34652 Directions
Sales: (727) 234-4200

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38 Reviews of Volkswagen of New Port Richey

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June 16, 2017

"Efficient and easy"

- Trinity,paula

I have bought and leased many cars. Robert Castellano was the best. We did everything on email. We set up a time to pick car up. He came out to meet us. Took under 1 hour to finish the deal and I was on my way. Would definitely buy from them again.

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Recommend Dealer
Yes
Employees Worked With
Robert Castellano
June 06, 2017

"Worst car dealership I've ever encountered"

- VWcarbuyer

The worst dealership I've encountered in my new car search. I have already identified the make, model, style/trim level, and color of the automobile I will be buying. I have done my research and test drives at a local VW Dealer in my home town. All the leg work is done, all I need to complete my search is price quotes from 3 or 4 dealers around SW FL to compare. I found this dealer through autoguru.com. I contacted the dealership through their chat feature. I answered many questions and provided a very clear description of what I was needing from a sales person. I was contacted by sales associate, Robert Castellano at 7:30am via email. I again answered all his questions and he knew exactly what I was looking for. He wrote me back saying, I will provide you a quote shortly (7:30am). I waited all day without hearing back. Finally, I called the dealership and was put through to VM. Second, I called the salesman's cell phone, no answer. Called the dealership again and finally reached Mr. Castellano and he rudely told me he was too busy selling a car to talk and hung up. I called back and asked for another salesperson and was put into VM. Called an hour later and asked for the sales manager and told him I just needed the quote I was promised 11 hours earlier. The sales manager told me Robert Castellano had sold two cars today and he wasn't going to tell him anything. I never heard back from Mr. Castellano and I could have been "low hanging fruit" for him. I will buy The VW I selected elsewhere.

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Recommend Dealer
No
Employees Worked With
Robert Castillo
May 18, 2017

"CROOKS"

- californiagirl2017

do not go here! i am so pissed off! we took my elderly fathers car in for a diagnostic test on a new ( used) car. yes the car has some issues but we took it there to get repaired not have more problems. matt the service advisor told me the headlight would cost $250 to repair which we already thought was expensive...after dropping the car off for a few hours they came back with $1000 repair quote due to wiring issues...again they may be correct about this but the windshield wipers were working before it went in. they are not working now. they claim the motor mysteriously died. it worked before it went in doesnt work now...they are not taking responsibility. what kind of shady business is this? don't waste your time or money.

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Recommend Dealer
No
Employees Worked With
Matt - Service Advisor
January 14, 2017

"STAY AWAY!!!!"

- Mnurek123!

I negotiated price on VW Jetta .Asked them for the price to be out the door (no hidden fees).An hour later I sat down with finance guy that tried to sneak in another $1500.When I confronted him with paper with negotiated price he told me that I misunderstood??????.Liars and crooks Shame on YOU

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Recommend Dealer
No
Employees Worked With
Jack Calcut
October 09, 2016

"That was the best experience "

- Policastri41

That was the best experience we have had on buying a car! Everyone hates to go buy a car , but not this time it was quick , easy and pleasant! A big thank you to James Brickner

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Recommend Dealer
Yes
Employees Worked With
James Brickner
July 26, 2016

"New car "

- Melly6182

We were treated very well! jacqueline was. Kind and patient! She made sure we got exactly what we needed and pulled every string to make sure we got what we needed! I would recommend her to anyone!

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Recommend Dealer
Yes
Employees Worked With
Jacqueline
July 19, 2016

"Totally Incompetent"

- VWofNewPortRicheySucks

These guys are clueless! I got three different quotes for the same job. Quote #1 was when I called on the phone. But since I brought my own part, I should have just been charged labor. Quote #2 was when it was there and absent the labor which was at this point correct. But then they could not figure out how to put a used part in but they could figure out how to put in. However, if a brand new part was put in, they could figure it out. So I had no choice but to be strong armed into buying their part as I already had the car towed there. So now they requoted the job as quote #1 but since the car was already apart, I asked them why they were charging me labor to disassemble the car. They apologized, their mistake. So they lowered the quote an hour of the labor (which is weird as originally I was told 1.5 hours to take it apart and 1.5 hours to put it back together). Anyway, then I come to pick the car up, and the quote is for $150 more than what I was quoted. So I had to point that out to them. They readjusted the price and finally got the price right. As I get in the car, I found out they screwed up other things in the car and they plead ignorance. Which is not suprising since they could not even figure out how to close the window on the car. They had the car windows taped up with a plastic bad because the ignition switch was bound up. Are you telling me that a Volkswagon service dealer does not know that the key for the car can be put into the door lock to raise and lower the window? Totally inept. Only go to this dealership if you want to be screwed.

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Recommend Dealer
No
Employees Worked With
Matt
July 01, 2016

"Amazing !! Above and beyond! Thank you"

- LaureChar

I was looking at used cars that fit My budget. James was so patrient with me and my teenage daughter. He didn't stop until he found what I wanted and in my price range. James and the manager found The perfect car for us!! I LOVE my new Passat! Thank you for everything! Never had this kind of experience at a car dealership!!!

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Recommend Dealer
Yes
Employees Worked With
James
June 11, 2016

"Above and Beyond"

- Bridget Kiernan

Dan was my salesman and Jerrod took care of the financial papers. Together, they went above and beyond to make sure I was a happy customer. They were genuine and worked hard to get my difficult deal done. I can't say enough about how great they were to work with. I will definitely be back!

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Yes
Employees Worked With
Dan and Jerrod
March 30, 2016

"The service here, SUCKS! "

- WAgs

The service here, SUCKS! IN fact, the service here TRIPLE-A SICKS! And on that account, I'm going to file a claim against these imbeciles in small claims court. They are not only incompetents, but they're TRIPLE-A obnoxious and callous INCOMPETENTS!

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Recommend Dealer
No
Employees Worked With
MIke Palermo
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