The worst dealership I've encountered in my new car search. I have already identified the make, model, style/trim level, and color of the automobile I will be buying. I have done my research and test drives at a local VW Dealer in my home town. All the leg work is done, all I need to complete my search is price quotes from 3 or 4 dealers around SW FL to compare. I found this dealer through autoguru.com. I contacted the dealership through their chat feature. I answered many questions and provided a very clear description of what I was needing from a sales person. I was contacted by sales associate, Robert Castellano at 7:30am via email. I again answered all his questions and he knew exactly what I was looking for. He wrote me back saying, I will provide you a quote shortly (7:30am). I waited all day without hearing back. Finally, I called the dealership and was put through to VM. Second, I called the salesman's cell phone, no answer. Called the dealership again and finally reached Mr. Castellano and he rudely told me he was too busy selling a car to talk and hung up. I called back and asked for another salesperson and was put into VM. Called an hour later and asked for the sales manager and told him I just needed the quote I was promised 11 hours earlier. The sales manager told me Robert Castellano had sold two cars today and he wasn't going to tell him anything. I never heard back from Mr. Castellano and I could have been "low hanging fruit" for him. I will buy The VW I selected elsewhere.