I purchased a truck in June 2015 and had it shipped to my home in TN. The condition of the truck was not properly disclosed, as I had requested. I purchased a 08 Jeep Commander in June of 2015 sight unseen from Memphis, TN. I negotiated in good faith with their salesman Eric Sjolund and he assured me the truck was in excellent condition.I made myself very clear to Eric Sjolund that since I was buying this truck sight unseen that I needed to know everything wrong with this truck before we negotiated. I wanted pictures of every flaw inside and out. Eric sent me 3 pictures and assured me that the only flaws on the truck were scratches on the bumper that could be buffed out (according to his detail guy) and a hole in the back lift gate trim that would be fixed. I told him that I purchased a Commander for myself from West Palm Beach, FL two years ago sight unseen and relied on them to send me all the pictures of the flaws on the truck and they did and it arrived as disclosed with no surprises. I told Erick this truck is for my wife and she is OCD and doesn't like surprises, so I need him to make sure that I am aware of any dent, ding, scratch or flaw on this truck inside and out. He assured me the truck was in excellent shape. I told Eric I was a serious buyer with cash and if the truck is in the condition he stated I was ready to negotiate. He stated Mr. Dunn we do this all the time and he promised me the truck would be exactly as described and it would be fully detailed inside and out upon arrival. This is a list of the damage and flaws on the truck upon arrival that were NEVER disclosed, as I repeatedly asked: 4 clearly visible Dents on the truck Severe damage to plastic roof rack above the lift gate Burn in the headliner 4 inches of water pooled in the passenger floor board (Major water leak) Terrible smell of mildew from water damage 1/2 inch crack in the windshield Damaged leather in the second row seats Slice in the rear Driver side tire Two different pieces of wood grain on the left window switch bezel The key to the truck was in pieces held together by duct tape Inside of the Truck was utterly disgusting (Not detailed as confirmed by Eric in a follow up email) Rusted out back latch of tail gate Sunroof is rusted out The truck was delivered on Saturday June 27th. I contacted Eric first thing Monday morning and left him a Voicemail telling him that my wife and I are extremely disappointed. He called me and stated that none of the damage was on this truck when it left the dealership. He blamed the damage on the shipping company. I asked to speak with a manager and he said it would be best for him to talk with manager (Jason Oates) first to ensure they understood the situation. I have recorded conversations with the manager (Jason Oates) and salesman (Eric Sjolund) acknowledging that they made many mistakes and it was their fault. In fact, Eric apologized and stated that if it were up to him he would give me a full reimbursement of my costs. I requested that the truck be picked up and returned to the dealership which they did; however, I am still out $600 for the initial shipping cost that the manager (Jason Oates)stated they will not receive reimbursement for.
I Recommend This Dealer:
Eric Sjolund and Jason Oates
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