Volkswagen of Salem - Service Center

Service The work was done professionally and the customer service was excellent. I would recommend Volkswagen of Salem to friends and family needing these ser The work was done professionally and the customer service was excellent. I would recommend Volkswagen of Salem to friends and family needing these services any day. More

Love this dealership! This place is the best to work with! Every time I come in to get my VW serivce they always have the best attitude no matter the time of day it is... I am never told to get things serviced Every time I come in to get my VW serivce they always have the best attitude no matter the time of day it is... I am never told to get things serviced on my car I do not actually need. They are honest about everything and very up front. I will be purchasing my next vehicle with them and NOT Dick Hannah VW in Vancouver! Thank you VW of Salem you guys rock!!!! More

Fasdt and Great service Great place to get your car serviced, fast and on time, Nice environment for your wait or they will take you any place you need to go. overall the onl Great place to get your car serviced, fast and on time, Nice environment for your wait or they will take you any place you need to go. overall the only place we will take our Bug. More

Fantastic service Excellent service. On our trip from Canada, the engine light went on and Salem was the nearest dealer .Jason and his team diagnosed the problem, resea Excellent service. On our trip from Canada, the engine light went on and Salem was the nearest dealer .Jason and his team diagnosed the problem, researched the warranty, and fixed everything in about 3 hours. They even shuttled us to a restaurant and back so we could have lunch. Everything was covered under warranty, and the crew even checked the tire pressure and fluids. Thanks so much for the excellent service. More

Tire nearly came off We bought a truck from lithia VW. The sales Dept was great, however, we had them put some runs and tires on it and a short while later we heard a clun We bought a truck from lithia VW. The sales Dept was great, however, we had them put some runs and tires on it and a short while later we heard a clunking noise from the rear tire. Well upon taking of the hub cap one of the lug nuts fell out. Another was nearly off. Of course we had to tighten them all on each tire. Need to get some stronger guys back there in service! More

Excellent value and service. It's always a pleasure to work with Greg at Salem Volkswagen and the rest of the friendly staff. I get a ride to work and back on the shuttle and my It's always a pleasure to work with Greg at Salem Volkswagen and the rest of the friendly staff. I get a ride to work and back on the shuttle and my car is clean and serviced when I return. All of my questions are answered and if additional service is needed all options are discussed and estimates are provided so I can decide how to proceed. I have been a customer for many years now and don't even think of going anywhere else for service of my 2007 EOS. Thank you Volkswagen of Salem! More

Had my oil change Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice t Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice to know that they also noticed that as well. I always know ahead of time if other things that need to be replaced there is no surprises for me. Craig is totally awesome!! I tell my friends to go to the dealership. More

Greg and Matt are awesome In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed w In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed was a simple battery replacement, but Greg made sure I was updated on all of the needed services for both of my VW's, and quickly blocked out the time to get the 2013's oil changed in the same time as it took to get the battery changed. As the time approaches to swap out our TDI's, the service that Greg and Matt have provided will definitely have us staying with the Volkswagen family. DS More

REPAIR VW YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NO YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NOT SO HANDY More

Turbulent What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. More