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Volkswagen of Salem - Service Center

Salem, OR

4.3
197 Reviews
Call Service Center (503) 400-6307

197 Reviews of Volkswagen of Salem - Service Center

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April 29, 2024

Service dept is always on top of getting my vehicle in and out and making the process as easy as possible. More

by BUGNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID QUARLES
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Apr 29, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 29, 2024

Great service always super helpful and friendly. I love the wash at the end of service! More

by LEXIHUN_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 29, 2024

Was in and out quicker than expected. Ruby did an excellent job keeping me informed. More

by HENDEMIC20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
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Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 28, 2024

If you looking to buy a car I would highly recommend Tanner as your salesman not only is he funny but honest More

by DFULLAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Case, Tanner
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Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 26, 2024

They don’t care about their customers and sold a vehicle that needed quite a bit of work saying that it was all checked out by their service department installed two new tires on all wheel drive when it sho More

by Camron
Service Communication
Recommend Dealer
No
Employees Worked With
Meredith, and the stupid Service department
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Apr 29, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 25, 2024

So over priced. I only go due to free lifetime oil changes, but it’s so over priced that I wouldn’t go there for service More

by B.NEWMAN148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea… maybe Josh
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Apr 28, 2024 -

Volkswagen of Salem responded

Thank you for your feedback. We will share your comments with the team. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 23, 2024

Very friendly and knowledgeable. It was also handled quickly so I wasnt without my vehicle for too long. More

by PORTOGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 23, 2024

I always feel like they care about me and my pocket book. They have been very pleasant to deal with. I appreciate this service group! More

by jypsy7thof7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 19, 2024

The service department here is always great. They are efficient, on time and super friendly. More

by JENNINGS.TAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Volkswagen of Salem responded

Thank you, Tamara! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 17, 2024

Some good stuff is in store at Lithia, give em a shot as they will not disappoint. More

by TYLERKING4254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Volkswagen of Salem responded

Thank you, Tyler! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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