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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,184 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,184 reviews

April 28, 2025

Vic and his team were fantastic! Vic made the entire process very simple and worked hard to make it a good experience and good deal for everyone! More

by scott.peterson210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Finney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 28, 2025

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo More

by oilisthenewwordofmouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of South Charlotte responded

Mr. Smith, As we stated previously, we are not affiliated with the warranty company "Maxcare" (CarMax) which is the entity holding up your engine repairs, not our dealership. Our dealership is happy to complete the necessary repairs but if you want your 3rd party (non VW) warranty company to pay for it, they are requiring proof that you completed all necessary oil changes. We care about our customers and our reputation and we ask that you please reach out to your warranty company on this matter. Thank you.

May 01, 2025 -

oilisthenewwordofmouth responded

I was informed yesterday from Volkswagen Corporate that the work VW of South Charlotte and repetitive repairs for the same thing (oil cooler) is covered by VW for 12 months. Which you, as a VW dealership never discuss. Since you decided to not do the repairs and ask me to pick the car up stating on a voicemail “the car is drivable with some safety concerns” The VW corp office instructed me to hold off on picking up the jetta that you have had since mid April. Happy May 1st! and during this time, I have not had any transportation, or even a rental car.

April 11, 2025

Moe was the best! During my hunt for a decent new car across Charlotte, I encountered tons of people who made the purchasing and negotiation process a nightmare. With More

by fuentes.tripp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Volkswagen of South Charlotte responded

Hello, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

April 02, 2025

Typically buying cars is a hassle and quite stressful, well not at Volkswagen with Moe! He took great care of us and we loved his “hands off” approach. We love our new car! Thank you! More

by Daniellecary13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Volkswagen of South Charlotte responded

Hello, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 31, 2025

Spiros is a great person to work with when purchasing a car, he is very friendly and easy to talk to, he is also efficient, thorough and detailed in every step of the transaction. It was a wonderful experi More

by Leina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Volkswagen of South Charlotte responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2025

Spiros is an asset to VW South Charlotte. My husband & I have purchased or leased 4 vehicles with him and I am loving the new Atlas SEL and even though it took me a couple hours to pick betwe More

by Carolinejustice13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Volkswagen of South Charlotte responded

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 18, 2025

Moe was a joy to work with. I did not want the process to be hard or based on negotiation. I set clear expectations of what I wanted and he delivered!! More

by Mommabear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Feingold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Volkswagen of South Charlotte responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 17, 2025

The process was very straightforward and easy. Was able to buy a car with little hassle. More

by Ljh9681
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Volkswagen of South Charlotte responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Volkswagen of South Charlotte we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

March 08, 2025

Great experience, Moe was not pushy and very transparent. Super refreshing and one of the best car buying experiences my wife and I have had. More

by rmchandler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Volkswagen of South Charlotte responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

I went to VW of South Charlotte for a particular vehicle I found online. As soon as I arrived to the dealership, Moe greeted us and already had the car ready for us to see and test drive. Moe was courteous More

by Lyc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alden Sink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Woodard
Mar 07, 2025 -

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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