Volkswagen of South Charlotte - Service Center

Mr Kuehni demonstrates absolutely superb abilities with customers. Also, his knowledge of the workings of the VW models I own is not surpassed in my experience. I have delt with Mr Kuehni for seven years customers. Also, his knowledge of the workings of the VW models I own is not surpassed in my experience. I have delt with Mr Kuehni for seven years, for all follow-on service matters, having bought and owned three Passat GLX autos. In a manner of speaking, to continue obtaining the high level of customer support I have been accustomed to, and reliable service from my auto, I followed him from a VW dealership where he formerly worked to his current place of work at VW South Charlotte. As long as I am able, I will continue to bring my work to Mr. Kuehni, and would look to replace my vehicle at any place where I find Mr Kuehni. More

They did a good job when I brought my car in for service. They told me about service that my car needs in the near future but did not pressure me into doing it that same day. I appreciated the fact that they They told me about service that my car needs in the near future but did not pressure me into doing it that same day. I appreciated the fact that they were not pushy. They were friendly and had a nice waiting area. More

I had gone to Volkswagen South for years and the Service Dept had alway been horible. They would always tell you were 3-weeks to 3-months behind. They have recently moved some employees from Carolina Volk Dept had alway been horible. They would always tell you were 3-weeks to 3-months behind. They have recently moved some employees from Carolina Volkswagen and I got my car in the next day. I was impressed with a Mechanic Phillip Briggs, saw a Service person from Carolina who was great "Yorg" and dealt with Amanda Lee who got me in right away and was very professional. Thanks again, Jason Jetta, Passat, & now Touareg owner. More

Excellent experience. The dealership is clean and very modern. Staff if friendly and not aggressive. They really do go the extra mile for their customers. I purchased a new CC from them and the experie modern. Staff if friendly and not aggressive. They really do go the extra mile for their customers. I purchased a new CC from them and the experience was very positive. My last visit was for service and they treated me like a VIP customer. In fact, if you didn't see the VW logos, you would have thought you were at BMW or Mercedes based on the layout and treatment you get the moment you walk in the door. That being said, no matter what cars I own in the future, I will have them serviced at this dealership because they really give you white glove treatment. It may cost a little more but it's worth it. My time is valuable and I like companies that value their customers and treat them right! More

Though I was disappointed to need car repairs, the team at VW of South Charlotte made the experience as pleasant and convenient as possible. From the helpful service to the pleasant waiting area to arrangi at VW of South Charlotte made the experience as pleasant and convenient as possible. From the helpful service to the pleasant waiting area to arranging transportation to and from my work- they were excellent! More

John was professional, courteous and helpful. Damian gave me a ride home while my car was being worked on and picked me up when it was finished. He was very friendly. This was my first visit to VW Sou gave me a ride home while my car was being worked on and picked me up when it was finished. He was very friendly. This was my first visit to VW South. I can only hope my next visit goes as well. More

John was very easy to work with and he made sure that he did all of the work needed but also gave us financial options on how to save on costs. All of the staff seemed helpful which my husband and I apprec did all of the work needed but also gave us financial options on how to save on costs. All of the staff seemed helpful which my husband and I appreciate very much. I will be bringing my car to Volkswagon of South Charlotte any time that I need work done. More

Amanda is very knowledgeable adviser that really understands customer needs. She worked very fast and got me in a out quickly. I would recommend VW of South Charlotte services to all VW owners. Than understands customer needs. She worked very fast and got me in a out quickly. I would recommend VW of South Charlotte services to all VW owners. Thank you for the great customer services and repairs on my VW R32. More

It took several phone calls and 3 visits to get replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensi replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensive item, but they definitely missed my expectations on this and gave me the feeling that it was an ultra-low priority for them. When I asked them about getting my car repaired under the 12 year rust warranty they told me I would have to wait for a factory rep to come in and assess the car. After visiting 3 times and calling several times (over a 3 month period) I gave up and went elsewhere to get the work done because they never made me an appointment with the factory rep or told me they were at the dealership for their monthly visit. I have also asked them about servicing my vehicle a couple of times and have always been told they are booked solid. In both cases I went elsewhere because it would be at least 3 days before they could look at my vehicle. More

I purchased my new VW at the sister dealership, Carolina Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out throug Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out through VW corporate that both of these dealerships are owned by the same entity. I was told by VW corporate that they would contact VW of South Charlotte and ensure that my service needs were handled properly. I tried to get what seemed to be a simple HVAC system problem corrected. After explaining my experience to the Service Manager, Alan, he promised me that I would not have any issues with his service team. I took my vehicle in and spoke with the service tech, George. I again explained that I had a horrible experience with Carolina VW and was hoping that it was an isolated issue. He promised me that my vehicle would be repaired correctly the first time. Both Alan and George lied. The first time I took my vehicle in for repair for the HVAC system, it was not fixed. Due to my busy schedule, I was unable to take it back in for another few weeks. I again called and spoke with Alan and explained that this would be the 5th time that I was hoping VW would be able to fix their own manufactured vehicle. I took my car back in and they kept it for 2 days. After picking the car up and driving home, I noticed that there were car parts on the front passenger floor. There was also a noise that was coming from under the dash on the front passenger side of the vehicle. After further inspection, I realized that they failed to replace the HEPPA filter and associated housing material. There was warm air rushing out from the space where the filter should have been. Instead of wasting anymore time and effort with a car manufacturer and dealer that does not care about its customers, I immediately traded my vehicle in for another brand. If you choose to do business with either Volkswagen of South Charlotte or Carolina Volkswagen, be prepared to have the worse service possible. They will probably treat you very well if you purchase a car, but they will treat you like crap if you ever take that vehicle in for service. More