Volkswagen of South Miami

Drove almost 2 hrs to see a vehicle that was in the lot according to one of their staff that same day. Once we got there, the same person was not even there at work and hadn't checked that the car had been according to one of their staff that same day. Once we got there, the same person was not even there at work and hadn't checked that the car had been sold. According to the sales person that helped us, the car has not been in the lot for 2 days. Then the manager comes to tell us it was actually sold the night before. I only give it 2 stars because the lady that helped us and Karel were very nice and apologized about the situation and actually tried to help us with any other cars we were interested in. We understand mistakes can happen, but we were in contact with them since the night prior, and having to drive that much to get there to that mass is definitely a bummer. At the time of this review, the car somehow is still up and available on their website and 3rd party websites. More

Best experience! My sales person Leonardo Canino was amazing,he made my buying process so comfortable and easy for me. My sales person Leonardo Canino was amazing,he made my buying process so comfortable and easy for me. More

South Motors Volkswagen on 17930 S Dixie HwyMiami, FL 33157. My salesman expressed the desire to make my experience a positive one. I opted to obtain my own financing. I signed a retail buyers order. I 33157. My salesman expressed the desire to make my experience a positive one. I opted to obtain my own financing. I signed a retail buyers order. I paid a deposit. I obtained insurance and provided copy to my salesman. I reported to True Car my purchase. My salesman secured the car for me, thanked me for earning my business, and acknowledged that I would return the next day with payment when my bank was open. I returned the next day as agreed with payment. I was then informed that the car was sold to someone else. I was told return of my deposit could take up to 30 days. I have to reverse everything I done with True Car and insurance. A few days later I was thanked by the dealership for my purchase. Something is not right. More

I was hoping my review would improve since I last reviewed South Motors Volkswagen but unfortunately they have not fixed the issue with my 2021 VW Tiguan and have been waiting for Alex Robles, Servic reviewed South Motors Volkswagen but unfortunately they have not fixed the issue with my 2021 VW Tiguan and have been waiting for Alex Robles, Service Manager to assist me since last week. My car has been in the dealer for the same issue, check light on and oil problems at 3,983, 7,477, 10,856 15,280, 16,292, 18,475, 19,109 and 20,926 the last five times it has been on a monthly basis, this occurs every 600 to 800 driven miles. Can't drive car out of town, I cant take time off from work anymore to sit in the dealer for hours and getting a loaner is like pulling teeth. Unfortunately, I need to continue driving this lemon because it is my only means of communications so I hope it will not leave me stranded or the engine ruined or damaged. It is sad that the service department is so bad at this dealer. I regret changing from an Infiniti to VW, the service at South Infiniti was the best experience I've ever encounter with a dealer. I guess it is time to contact the Better Business Bureau, file a complaint with Department of Highway Safety Motor Vehicle and email Johnathan Chariff, CEO. I am confident that contacting these three entities/individuals will help me resolve my problem. Alex Robles, has been alerted of the problem so it is on him should something happen to the car. More

This is the worst dealer in South Florida. I’ve taken my VW Tiguan in numerous times for oil leaks and they don’t seem to fix it or care. I’ve called Alex Robles, service manager, numerous tim I’ve taken my VW Tiguan in numerous times for oil leaks and they don’t seem to fix it or care. I’ve called Alex Robles, service manager, numerous times and he has yet to return my call. I am now researching the lemon law to see if it’s applicable to my case. More

Very clean, staff Very courteous, it felt like a good place to, invest in a vehicle, very impressed! place to, invest in a vehicle, very impressed! More

Had a great experience with Jason when trading in my car and getting a new lease. and getting a new lease. More

Thank you Jason for your all your help yesterday on my trade in and purchase of my new car! trade in and purchase of my new car! More

Thank you Jason ! ! Great costumer service, he helped me to get the car I wanted at the best price! Very good experience at South Motors Volkswagen. ! Great costumer service, he helped me to get the car I wanted at the best price! Very good experience at South Motors Volkswagen. More

Thank you Jason! He was great, got us in the car we wanted and even drove to our house to sign car. Made it very easy and goes up and beyond for his customers. Thank He was great, got us in the car we wanted and even drove to our house to sign car. Made it very easy and goes up and beyond for his customers. Thank you Jason! This is my 4th car lease from SouthVW. More