Volkswagen of Tacoma

Larson vw of Tacoma will tell you lies that they will fix items that never happens. They promised me a full detail on the car I was going to purchase. I came back filthy . If you continue to harasse them t items that never happens. They promised me a full detail on the car I was going to purchase. I came back filthy . If you continue to harasse them they will actually do what that said . But will take days in the process and be a headache the entire time. They will talk the talk but not walk! It's been nothing but a hassle with this dealership ! Save yourself the headache and stay clear of this place!!! More

I have never been so badly treated in all of my 63 years by a car dealership like Larson VW/Toyota of Tacoma, WA. They were ineficient, discourteous and downright dishonest in their dealings with me. The by a car dealership like Larson VW/Toyota of Tacoma, WA. They were ineficient, discourteous and downright dishonest in their dealings with me. The manager, John Brown, was especially inefficient, discourteous and insulting. I have several friends, who experienced the same kind of treatment at Larson(y) VW and Toyota. I went on-line to complete their own survey of their work and I HAD to give them one star to have my vote counted. I gave them the required one star. And I read over 30 of the surveys done by other customers and almost all of them gave one star to Larson VW and Toyota. I have sought to talk to a manager other than John Brown for weeks and there has been no response until I went to the Attorney General of the state of Washington, invoked the Lemon Law and immediately John Brown tried to call me, but I will NOT speak to that discourteous corporate clone ever again. I have repeatedly asked for another manager, Robert Larson or his son Robbie Larson to call me and it has never happened. They dealt with me dishonestly from the very start and I will never give them my business ever again. If I had been working with Rodland Toyota, Appleway VW or Roger Jobs VW I would certainly have a higher opinuion of a Toyota Yaris and a VW New Beetle. All three firms are honest, efficient and very friendly. "The customer is always right" and "Service with a smile" simply does NOT exist at Larson(y) VW and Toyota. I will warn anyone away from that dishonest company !!!! More

I had set up an appointment to get my VW GTI diagnosed. My check engine light has been on for a couple of days and wanted to get a second opionion of what's wrong. I had scheduled my service appointment. W My check engine light has been on for a couple of days and wanted to get a second opionion of what's wrong. I had scheduled my service appointment. Went in and they told me okay we'll see your car, but are you leaving the car with us all day?? Wait, I thought you guys were just diagnosing the car, not fixing it and this will take more than one day? I said that I think my throttle body needs to be replaced, but I want to get the car diagnosed first. The service lady said no we'll be diagnosing the car, but we need it for a long time. I said how long am I looking at one hour or 8 hours, because I didn't plan on leaving my car. I then explained that I believe that my throttle body needs to be replaced and need to explain everything that's going on. Then the service lady said okay so you want us to replace your throttle body. WHAT?? I just earlier said that I just want you guys to diagnose the car, not fix it yet. I will be taking my business elsewhere to get my car fixed since the service people are rude, don't have any communication skills, and want to fix stuff before diagnosing the problem. More

No resolution to faulty rear middle seatbelt on 99 Jetta. Dealer refuses to pay more than 50% of a $350 repair. Seatbelt is not wear-and-tear, as it is never used, and therefore should not fail. Staff lis Dealer refuses to pay more than 50% of a $350 repair. Seatbelt is not wear-and-tear, as it is never used, and therefore should not fail. Staff listened and pretended to care, but offers no satisfactory resolution. More