Volkswagen of Tacoma

HORRIBLE! !!! Don’t even bother with this place!! They will waste your time! And mess up your credit. !!! Don’t even bother with this place!! They will waste your time! And mess up your credit. More

I bought a used car from Volkswagen of Tacoma. I had it for 2 hours.. It broke down as I was getting on I- 5. I was stranded for an hour. They got me a tow truck. I was going out of town f I had it for 2 hours.. It broke down as I was getting on I- 5. I was stranded for an hour. They got me a tow truck. I was going out of town for work, they gave me a loaner. I told the manager I didn't want the car I just bought, and told him to keep my car I just traded in. He said he would keep my car. The service department called me the next day and asked what was wrong with the car I just bought. I said I have no idea, other than it left me stranded on the freeway.. and that I didn't want the car. I went to take the loaner back on Wednesday to pick up my original car. My car wasn't there. He sent it to auction after he said he wouldn't. Supposedly they pulled my car from auction. I couldn't or can't believe I was dealing with the GM. He said he couldn't unchange the transaction of the sale of this car, then he could. He told me Friday I would have my car back Monday. Did not get my car back Monday, Tuesday, no car. Now is threating me that he will not undo the sale. I don't know what to do. I had the car for 2 hours. All I want is my car back..and to never do business with this horrible company again. I'd advise not to do business with them. I got my TT back after an excruciating experience & time frame. Overall WORST car experience and customer service EVER! More

I found them to be very snotty. Not the least little bit interested in helping me find a car in my budget, which is considerable. I'm buying at least 5 cars in the next six months! Not the least little bit interested in helping me find a car in my budget, which is considerable. I'm buying at least 5 cars in the next six months! More

NIGHTMARE OF A DEALERSHIP. I would not recommend this place to my worst enemy. Bought a $2.6k sealjet package I didn’t want, which wasn’t even on the car yet. Took almost 3 wee I would not recommend this place to my worst enemy. Bought a $2.6k sealjet package I didn’t want, which wasn’t even on the car yet. Took almost 3 weeks to get an appointment, they kept giving me the run around and not booking me. Then it turns out they never paid my trade in, so I had to call and find out why, rather than them handling their business. Turns out they got the numbers wrong on the pay out amount and now want ME to pay for their mistake. Manager doesn’t even have the courage to talk to me about it he has to send his receptionist to relay the information. God awful customer service. Manager is happy and present when you spend $60k, but once you’re off the lot they treat you like dirt. More

I went to Larson VW in Tacoma hoping to purchase a used Nissan Leaf they had on the lot. After the test drive I sat down with the salesman, Leo Nguyen, and learned that the "lifetime powertrain warranty" m Nissan Leaf they had on the lot. After the test drive I sat down with the salesman, Leo Nguyen, and learned that the "lifetime powertrain warranty" mentioned in the ad didn't apply -- but that the "dealer added accessories" which were not part of the advertised price did -- to the tune of $1,148 on top of the advertised price. That's over 10% of the price of the car. They also marked up the title and registration fees (a pretty normal practice). For $1.148 Larson VW was providing a "theft deterrent" -- some kind of "ultraviolet" etching that was supposed to make parts of the car traceable if it was stolen and went to a chop shop. That added $599. They also included wheel locks for $150 -- you can buy a genuine set of Nissan wheel locks for $70, list. They were added a "brake plus safety system" that is supposed to reduce the likelihood of a rear end collision. That added $399. It's a simple part that they splice into the brake light wiring. Probably a 15 minute job for an experienced mechanic and a $20 part on Amazon. It's questionable whether or not the system works and it's also unclear if it's "road legal". Both of these "features" should reduce the frequency and amount of insurance claims, so you'd think that they would get you an insurance discount. As far as I can tell, they don't (from USAA at least). When I told Leo that I did not want any of these extras he refused to delete them. So I walked. On hindsight, I should have walked as soon as he mentioned them -- I don't want do business with a dealer that I can't trust. More

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpfu on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike. More

Every one that I worked with told me nothing but lies and gm doesn’t even care about customers or what the employees do to sale a car even if it is unsafe. Just a warning gm doesn’t even care about customers or what the employees do to sale a car even if it is unsafe. Just a warning More

Michael Moyer was the best car salesman a customer can ask for. He made the entire experience exceptional for me and my wife in our purchase of Volkswagon Tiguan. He should train new salesman on right app ask for. He made the entire experience exceptional for me and my wife in our purchase of Volkswagon Tiguan. He should train new salesman on right approach to sales. Thanks More

I am delighted with my Volkswagen Tiguan. Special thankyou to Sean, he was very patient, helpful, and did a great job. Thanks to the whole staff. thankyou to Sean, he was very patient, helpful, and did a great job. Thanks to the whole staff. More