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Volvo Cars Bellevue

Bellevue, WA

4.5
355 Reviews

420 116th Ave NE

Bellevue, WA

98004

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355 Reviews of Volvo Cars Bellevue

September 20, 2025

I was very disappointed with my last service. Mechanic left the lug nut key in my cup holder. I didn’t even know what it was and had to go back to ask. After I left with my car I had to return a More

by dbranchanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
September 15, 2025

I recently brought my Volvo XC60 in for maintenance and couldn’t be happier with the experience. Kaden really made the difference—his clear communication, professionalism, and friendly approach kept me at More

by maureen.pache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaden
Sep 16, 2025 -

Volvo Cars Bellevue responded

Maureen, it's fantastic to hear your volvo XC60 is looking and running so well after your recent visit! We will be sure to pass your kudos along to Kaden and the rest of our team. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Thank you for choosing Volvo Cars Bellevue!

September 12, 2025

Poor customer service over the years. Service charges gas exponentially increased and unfair. Not recommending this dealership. More

by ravi_shankar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge
Sep 15, 2025 -

Volvo Cars Bellevue responded

Ravi, we're sorry to hear about your disappointment with our customer service and the perceived increase in service charges. I appreciate the feedback, and it will be shared with the store management team. Your comments give us guidance and the opportunity to address these issues directly. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

September 04, 2025

Just had oil and filter changed on my 2018 XC60. Good service from Hector. He answered to all my questions and inquiries, and helped me scheduling an appointments for windshield replacement. More

by Cjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Castaneda
Sep 08, 2025 -

Volvo Cars Bellevue responded

We're happy to hear Hector provided helpful and efficient service at Volvo Cars Bellevue. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. We wish you safe travels in your 2018 Volvo XC60!

August 27, 2025

Dealer did a great job of restoring the clear coat to my XC40's wheels. More

by stillmj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hector
Aug 27, 2025 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store, so thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 17, 2025

Sadly, I cannot recommend Swickard Volvo of Bellevue to anyone. If you want a Volvo, buy and service it elsewhere. From the start, the constant staff turnover was a red flag—every salesperson and service r More

by cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darby
Aug 18, 2025 -

Volvo Cars Bellevue responded

Cynthia, I'm truly sorry to hear about your experience. It sounds incredibly frustrating and not at all what we aim for in terms of service quality. Please feel free to provide your contact information to the email below if you would like to discuss these matters with our team. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 12, 2025

Jorge at Volvo Bellevue provided excellent service and listened extremely well. I always appreciate the free car wash after service and the entire staff is always friendly. The only complaint I have is th More

by nick
Recommend Dealer
Yes
Employees Worked With
jorge
Aug 13, 2025 -

Volvo Cars Bellevue responded

Nick, thank you for sharing your feedback of Jorge and our bubbly team! Your feedback regarding pricing is important, and we will share it with our management team. We look forward to serving you and your vehicle again at Volvo Cars Bellevue!

July 26, 2025

Ali solved our car’s audio issue over the phone. He was professional and courteous. Were very grateful! More

by Bob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Jul 29, 2025 -

Volvo Cars Bellevue responded

Bob, we're thrilled Ali could assist you over the phone! Thank you for choosing Volvo Cars Bellevue and for sharing your gratitude. Safe travels!

July 25, 2025

Very pricey service with limited attention to detail - oil was filled less than half between the dipstick marks; contrary to the written invoice, fluids (coolant, washer) not topped, off, tire pressure no More

by dcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector + an apprentice
Aug 13, 2025 -

Volvo Cars Bellevue responded

Thank you for bringing this to our attention. We strive for thoroughness in all services, and it's clear we fell short during your visit. Please provide your contact information to the email below so that I may have our Service Manager reach out to you. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

July 23, 2025

Hector at Volvo Bellevue provided an exceptional customer experience during my service appointment. The provided timelines were accurate and his communication was consistent. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jul 24, 2025 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store, so thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

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