Volvo Cars Bellevue

Service area is clean. They have good coffee and comfy chairs while you wait. Service team was quick and responsive. They have good coffee and comfy chairs while you wait. Service team was quick and responsive. More

Avoid having your Volvo serviced here. After buying a 2021 XC90 from this dealership, I've had several questionable servicing appointments. The first was a routine oil change, which left After buying a 2021 XC90 from this dealership, I've had several questionable servicing appointments. The first was a routine oil change, which left my wife stranded on the freeway 15 minutes after picking the vehicle up because something was not replaced correctly causing the vehicle to dump the entire contents of the oil tank on the highway. Mistakes happen, I get it, so we continued using them, the most recent of which spending almost $2K on a 15K routine maintenance inspection. The latest, however, has lead me to be an advertisement for avoiding this dealership. A "Start/Stop" light warning light recently appeared on my dash. Had I done a simple google search I could have avoided all of this and just replaced the auxiliary battery myself for $150 and 15 minutes. Instead we took it to Volvo Bellevue to tell us about the warning light (nothing else was requested, signed for etc.) An hour later we get a $2250 inspection report - $1K to replace the battery and $1200 to replace front brake pads and rotors. When speaking with the advisor, he/Volvo were unaware that these same front rotors they wanted to replace were just replaced BY THEM 2 years earlier (12K miles) because they were faulty. When I reminded the advisor of this, he said "oh, well, yeah they probably don't need to be replaced then." Just a pad replacement for front axle would be $600, I was told. I declined all service, then was told I owed them $350 for putting a voltage meter to my battery to tell me it needed replacing. I asked to speak to a manager, we played phone tag, and the last conversation was with a service desk person who said the manager and "all other servicing reps" are busy with the afternoon rush and would call me back - hours later no call. 5 hours later an invoice is sent for $350, which equates to 1 hour of labor ($310/hr) to put a voltage meter to the battery. Finally get a call from the manager who tells me my wife was told by the advisor that there would be a $310 (excl tax) inspection fee - my wife says that never happened. I'm inclined to believe my wife. So we paid the $350 to get my car back exactly as I dropped it off a couple hours earlier. Consider another servicing shop - there are a couple nearby that specialize in Volvo that get spectacular reviews (Europa), which is where I'll be headed in the future. More

Excellent customer service on the service side. Professional, knowledgeable, great communication, positive attitude, can-do and will do. Hector was superb in all conversations pre-and post visit. Professional, knowledgeable, great communication, positive attitude, can-do and will do. Hector was superb in all conversations pre-and post visit. I love the product, my C-60, Onyx style. Excellent design and implementation. Not such a fan of knowing how to find people to answer my questions when I call the 'corporate' number- answering reps were very friendly and easily forward correctly. Great service process and results. More

We recently had our car serviced and I would like to recognize the outstanding customer service that Chris Reilly provided. Chris is an extremely nice, courteous, knowledgeable and super efficient servi recognize the outstanding customer service that Chris Reilly provided. Chris is an extremely nice, courteous, knowledgeable and super efficient service advisor who is a credit to his profession. All companies should have staff like Chris, he is a true role model in taking care of the customer. Thank you Chris for all your assistance, we’re very grateful. Dharmender More

Interaction with sales was pleasant and professional. Answers to questions and explanations were very good and informative. Answers to questions and explanations were very good and informative. More

Excellent service always going above and beyond expectations. Michael S and his team are the best. expectations. Michael S and his team are the best. More

Michael and his team do an amazing job! They provide quality service and get the job done! They provide quality service and get the job done! More

I am very happy with the repair of my car at Volvo Bellevue. The staff was friendly and knowledgeable, and the job was done quickly. Bellevue. The staff was friendly and knowledgeable, and the job was done quickly. More

Sale person Jenny Chen was friendly and very helpful. Excellent customer service. I would recommend her to everyone looking to purchase cars. Excellent customer service. I would recommend her to everyone looking to purchase cars. More

My XC90 had an electronics issue that required time and a lot of effort to diagnose and repair properly. The Volvo Bellevue team worked diligently to fix the issue and get me back on the road. Veronica kept lot of effort to diagnose and repair properly. The Volvo Bellevue team worked diligently to fix the issue and get me back on the road. Veronica kept me updated and sincerely cared about resolving the issue. Highly recommend their service department. They aren’t the cheapest, but they are the best and worth every penny. More