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Volvo Cars Lisle
Lisle, IL
1,520 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,520 reviews
January 30, 2014
On Tuesday, January 28, 2014, I had absolutely the worst experience ever at the Volvo Service Department!!! I had a 12pm appointment with their service station for a quick look at my tire locks. Something experience ever at the Volvo Service Department!!! I had a 12pm appointment with their service station for a quick look at my tire locks. Something that usually will take no longer then five minutes to do! (Just like when I went to my dealership where I bought it) JOHN in the service station takes my information and confirms with me what needs to be done. After giving a hour and a half buffer I finally went out there and talked to John. He told me that there were plenty of cars before me and that's why it is taking so long. They never even looked at my car! If they couldn't handle making an appointment at 12pm with me then why did they take it!! After I tell JOHN that I need to get this checked out ASAP because I have to work he finally goes out there to their garage and tells me it will be another 15 minutes. After 20 minutes he comes out to the waiting area and goes "HEY YOU!" I go out there with him to the garage and he tells me they don't have the keys that will take care of the wheel lock. When I spoke to TIM the week before when I made the appointment told me that they would then look into finding a key for me since the lock is made by Volvo since it is a Volvo lock. JOHN tells me that he can't and pretty much rushes me out the door. He then has the nerve to tell me that he won't charge me for wasting two hours of my day and doing nothing!! And all he can say is that there were to many cars ahead of me without giving an explanation without even an apology for wasting my day!!!! Also, the woman working the cashier (I didn't have to deal with) had an attitude with everyone that walked in.I couldn't believe the way she talked to customers and coworkers. She made a big deal about taking cash from a poor customer who just had to pay over $1700 on service and was complaining to anyone that would hear her that she was doing two jobs! Also, it seemed like everyone there was to busy eating pizza! I luckily didn't didn't buy my car there and will never go back there again!!! Seriously I bought a Volvo for the service and now I am debating why I bought it!! THINK TWICE BEFORE YOU GO HERE!!! WORST SERVICE EVER! More
by RyanFelix
Employees Worked With
January 28, 2014
I needed to purchase a newer Volvo as my old car a Volvo 850 had approximately 180,000. I choose Volvo of Lisle as I had much experience with them dating back to 1976. I think you get a fair deal from peo 850 had approximately 180,000. I choose Volvo of Lisle as I had much experience with them dating back to 1976. I think you get a fair deal from people who are very knowledgeable about cars (Volvo). The dealership has been in business for 50 years. The sales team of Chris and Ken also have many years of experience and can answer your questions. My main reason for go to them is however the excellent service department. I am happy with my " new car " a Vovlo 2013 S60 with four wheel drive. Andy Beretvas More
by andy_b
January 26, 2014
This was the first time that I looked at a Volvo. Bob answered all of my questions and was very knowledgeable. He made the sales process go very smoothly. I would recommend him to others looking to pur answered all of my questions and was very knowledgeable. He made the sales process go very smoothly. I would recommend him to others looking to purchase a Volvo. More
by burns52
January 23, 2014
The Service Staff and workmanship of this shop are outstanding. They are friendly and prompt in greeting you upon your arrival, not any special circumstances, and seamlessly obtain the results you ne outstanding. They are friendly and prompt in greeting you upon your arrival, not any special circumstances, and seamlessly obtain the results you need. I had a failure of a part not even under warranty any longer, and they were able to get the replacement part and service written-off. Courteous staff gave me a complimentary ride home and helped out with transferring carseats, too. Their waiting rooms are well-maintained and provide for many types of environments, from leather recliners to computer stations, television, coffee, and a child's play room. These folks are professional and I go back to them time and time again. Great job every time! More
by gabi1mail
Employees Worked With
Other Employees :
A nice young man who recently relocated from Minnesota drove me home., Dominic Lattanzio, Dave Harris, James Stammet
January 20, 2014
John and Tim at the Volvo Service Center are outstanding; as are all that have a part in the Service Center. From making appointments, pointing out needs for the car friendliness and delivery of service are as are all that have a part in the Service Center. From making appointments, pointing out needs for the car friendliness and delivery of service are unlike any other I have experienced at any dealer over many years. I would recommend highly the Lisle Volvo Service Center! More
by danielsold
January 11, 2014
Our experience with buying a car was excellent. We have already told numerous individuals about the professionalism Mr. Winkler and the dealership has shown. We would definitely recommend the dealership t already told numerous individuals about the professionalism Mr. Winkler and the dealership has shown. We would definitely recommend the dealership to another looking for a vehicle. We hope the service department is as superior as Mr. Winkler. Thank you! Louis and Gayla Audia More
by ours83
Employees Worked With
Rick Winkler
January 03, 2014
Volvo of Lisle searched for the exact model of the XC90 that we wanted and delivered it seamlessly! Once it arrived at the dealership the paperwork was prepared so that we were in and out quickly. that we wanted and delivered it seamlessly! Once it arrived at the dealership the paperwork was prepared so that we were in and out quickly. More
by richschub
Employees Worked With
Ken Kowal, Rick Winkler
December 24, 2013
The service was fine. The car was ready when I was told it would be ready. Waiting area is fine. The were no problems on this visit. it would be ready. Waiting area is fine. The were no problems on this visit. More
by rsobczak60516
Employees Worked With
December 24, 2013
Excellent customer service and support. The company Dominic was very friendly and helpful in explaining what I needed to do to be safe with the car. Dominic was very friendly and helpful in explaining what I needed to do to be safe with the car. More
by JNwonye
Employees Worked With
Dominic Lattanzio
December 14, 2013
They ran a full detail special and the result was amazing. Loaner car included for a day. John as always made me feel right at home. amazing. Loaner car included for a day. John as always made me feel right at home. More
by snoptro
