Back

Volvo Cars Lisle

Lisle, IL

4.8
1,322 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
Contact Dealership

4325 Lincoln Ave

Lisle, IL

60532

Directions

By Type

Showing 1,322 reviews

February 19, 2010

I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) More

by Tom_D222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Rexhepi, others
Mar 09, 2010 -

Volvo Cars Lisle responded

Tom_D222 2/24/2010 Sorry to hear of your unpleasant experience at Volvo of Lisle. I am glad that your issue with our Service department was resolved. Since I am unaware of what issues you may have had, it is difficult for me to respond. I see you tried to contact the Sales Manager and General Manager. Ultimately I am responsible for any issues in the Service department, so in the future please contact me directly and I can work with you to address any concerns you may have. I would like to address the other issues you mention in your complaint: 1. “Ridiculous XXX-mile packages” – All of our Service Maintenance “packages” are taken directly from Volvo Cars of North America’s recommended maintenance intervals. We follow these instruction lists as Volvo has recommended, no more, no less. If items are removed from the package, the price does not go up, so I am not sure of what you mean exactly. 2. “Part of the package will make a car person break out laughing” - Again the packages are designed by the manufacturer, and we follow their recommendations. 3. Regarding synthetic oil. Synthetic oil does add to the cost of the package. I am unaware of any other dealers not charging extra for synthetic oil. We do honor other competitors coupons, so please feel free to bring them with you if service your vehicle with us in the future. 4. Regarding software upgrades. Software upgrades are not “free”. We pay for software anytime we download an upgrade to a vehicle. If the vehicle is in warranty, we are able to download software upgrades at no charge to the customer. Software is continually being improved by the manufacturer, and just like when Microsoft comes out with a newer version of Windows, there is a charge to upgrade. Downloads can take anywhere from 20 minutes to an hour depending on the type of download. Again, I am unaware of dealers performing software downloads at no charge when the customer’s vehicle is out of warranty. A service bulletin does not imply “free”, it is simply a new repair procedure provided by the manufacturer to assist dealers in repairing vehicles. If the vehicle is in warranty, the bulletin can be performed at no charge to the customer. Service lights are reset at no charge if you are performing a “full service”. In conclusion, we are a “family oriented” business that has been servicing Volvo customers for over 35 years. We continually strive for excellence, and are very sorry for any issues you have had with us. Hopefully I have addressed your concerns, and we look forward to servicing your vehicle in the future. Sincerely, Randy Hahn Service Director Volvo of Lisle

February 18, 2010

Great job with explanation of features and knowledge of other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and fr More

by skewed1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, John Taylor
January 24, 2010

We recently purchased a new Volvo XC60 from this dealer, just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous More

by Ricic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lolita Cook
January 24, 2010

Ms. Cook and the entire Volvo of Lisle staff were easy to work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend th More

by sfredericks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lolita Cook
January 03, 2010

I was referred to Volvo of Lisle years ago as the only honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC More

by Paul Bluestone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lolita Cook
December 24, 2009

I swore I would never buy a new car again, but after talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of More

by kjschramm58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Taylor (Sales) and Tim Rexhepi (Service), John Taylor
December 22, 2009

I went in looking for a used 2009 S60 and they cut me a great deal on a 2010 S80 brand new. They took care of it in one afternoon. They were serious about doing a deal and I picked up my car today. This More

by jenhall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Makowka
December 20, 2009

My 1999 S-70 back when it was under the warranty,the rear My 1999 S-70 back when it was under the warranty,the rear discs had warped which was a known issue.Oak Park Volvo (where I bought the car)refused to More

by RYDMOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN TAYLOR, John Taylor
December 12, 2009

Just purchased a 2010 S40. We were very pleased with the information provided, the negotiations (fair and pleasant) and the final price. Bob kept us up to date on the delivery date of the vehicle and moved More

by claimguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Makowka
November 26, 2009

Everyone at Volvo of Lisle goes way out of their way to make every deal go through. They took the time to show me each type of car and let me put my equipment into each car to see what would fit the best o More

by gman4503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvonne Middendorf & Tom Schultz
...
130
...