
Volvo Cars Lisle
Lisle, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) about something, we and tried to contact the general manager, AND the sales manager (we had bought the car from this dealer) and neither would return the call. Only when we literally went to Volvo in Sweden as wel as the US sales office did we get the dealership to assist, quickly, but I am sure reluctantly. Obviously you shouldn't have to go to those lengths. Other issues - 1) ridiculous XXX-mile "packages" where if you ask if you can eliminate a couple of completely unrelated items, you could be that the price will be HIGHER. 2) some of the items in these lists of things that are part of the package will make a car person break out laughing, such as chimney-sweeping the exhaust system or other silliness. 3) if you try to upgrade a part within the package, they will quote you a price that is much higher than if you would have just done that one item from scratch. For example, if an oil change is part of the package and you ask them to use synthetic oil, they will quote you a price to 'upgrade' that is more than than the cost of the entire oil change (with synthetic) anywhere else. Then they tell you that the reason why it is so much, and not reflective of the incermental cost, is that "in the package, the oil change is 'free'". My sense is that you can literally chase them all over the place while they state that each item in the service package is "free". There is no chance of getting pricing from them that is commensurate with the incremental cost of your request. Really, you feel like you're dealing with a band of gypsys. 4) they will not do things that other dealers will do as a customer courtesy, or as a matter of common sense, without charging you for it. You may get a full service there but have them charge you to reset the service light. There may be available software/firmware upgrades via Volvo service bulletins that they will (attempt to) charge hundreds of dollars to apply for you, when these items are free of charge and it takes 10 minutes or less to apply them. Most dealers will do it for customer goodwill AND because some of these upgrades may enhance driveability and make you more satisfied with your vehicle. Business 101, people. But I guess these people didn't take that course. Do not be suckered in by any of this. Take your car somewhere else for service. Sure, if you want a Volvo and you walk into their showroom and like your salesman, like the car, and like the price, buy from them. But do NOT be under the mistaken impression that they are now your friends or that you part of the Volvo of Lisle "family", or any such nonsense. More
Great job with explanation of features and knowledge of other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and fr other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and friends. Looking forward to dealing with them in the future. More
We recently purchased a new Volvo XC60 from this dealer, just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous and professional salesperson (Lolita Cook) that assisted us throught the deal. We felt that we received candid information about the car and its financing. We would do business again with both Lolita as well as Volvo of Lisle. More
Ms. Cook and the entire Volvo of Lisle staff were easy to work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend th work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend this dealership and its friendly staff to anyone shopping for a new or used vehicle. More
I was referred to Volvo of Lisle years ago as the only honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC70 wagon. I knew my lease was running out in February of '10 and began working with Lolita months in advance to get the best deal I could from Volvo of Lisle. I became an enormous and persistent pest, turning down offer after offer. Finally, just before the close of '09, I got an offer from Lolita which was very good and had to be accepted by the end of the year. I did accept it and am now driving the car. Throughout it all, Lolita maintained her sense of humor (which is great) and never got annoyed at having to go back to the drawing board. She even drove me down to the drop-off terminal for the old leased car. I really enjoyed working with her, would do so again and highly recommend her. Ken and Tom were also a pleasure to work with, and the service department has been as well. More
I swore I would never buy a new car again, but after talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of all trustworthy come to mind. John Taylor returns calls, leaves messages and shows concern about the product he is selling and the customer's he is dealing with. I will always recomend Volvo of Lisle to my family and friend's and I can't wait to buy another Volvo in the future. Many thanks again to John. More
I went in looking for a used 2009 S60 and they cut me a great deal on a 2010 S80 brand new. They took care of it in one afternoon. They were serious about doing a deal and I picked up my car today. This great deal on a 2010 S80 brand new. They took care of it in one afternoon. They were serious about doing a deal and I picked up my car today. This is my second time buying a Volvo from this dealer and they always do a great job. More
My 1999 S-70 back when it was under the warranty,the rear My 1999 S-70 back when it was under the warranty,the rear discs had warped which was a known issue.Oak Park Volvo (where I bought the car)refused to My 1999 S-70 back when it was under the warranty,the rear discs had warped which was a known issue.Oak Park Volvo (where I bought the car)refused to to replace them even after I called the local rep and he encouraged them to do so.I went to Volvo of Lisle and they replaced them under warranty.They won my future business. I have since bought a 2009 S-60 T-5 from Volvo of Lisle and went to Sweden on the overseas delivery program.I am so glad I did it! If you have not thought about I encourage you to do so. John Taylor was my salesman and took care of every aspect of the trip.He was and is a very pleasant man to work with when purchasing a car.Great follow up when I would leave a voice mail with questions etc.Whenever I pop in the dealer to buy parts for my older Volvo I am always sure to say hello to him.He is that kind of guy and I won't forget all his help and just plain kindness. I have no regrets on buying my new car or buying from Volvo of Lisle.The mechanics are top notch and you can talk to them about work being done on your car. So 2 thumbs up for Volvo of Lisle! More
Just purchased a 2010 S40. We were very pleased with the information provided, the negotiations (fair and pleasant) and the final price. Bob kept us up to date on the delivery date of the vehicle and moved information provided, the negotiations (fair and pleasant) and the final price. Bob kept us up to date on the delivery date of the vehicle and moved us through the sales process in a timely manner. This is our first Volvo and went to Volvo of Lisle based on recommendations of friends. More
Everyone at Volvo of Lisle goes way out of their way to make every deal go through. They took the time to show me each type of car and let me put my equipment into each car to see what would fit the best o make every deal go through. They took the time to show me each type of car and let me put my equipment into each car to see what would fit the best of my job and business. They then showed me the pricing options and worked hard to work the deal out to fit my tight money situation. More