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165 Reviews of Volvo Cars Lisle - Service Center
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June 12, 2012
I could not be any more pleased with the decision I made to buy a Volvo from Volvo of Lisle. From the beginning, Bob Makowka made the transaction painless and the service and support teams are top notch. I' to buy a Volvo from Volvo of Lisle. From the beginning, Bob Makowka made the transaction painless and the service and support teams are top notch. I'm treated like a valued customer when I return for my scheduled maintenance on my Volvo XC60. As far as my experiance with my vehicle; I can say we will always have a Volvo in the family. More
by brianmorse
Employees Worked With
Helpful June 07, 2012
I went to this dealer because I got a $18 dollar oil change coupon in the mail. It was the first and last time I will ever take my car to Volvo of Lise for service. During the service the tech broke t change coupon in the mail. It was the first and last time I will ever take my car to Volvo of Lise for service. During the service the tech broke the wires for my satellite radio making it unusable until a $15 dollar new part was ordered. I turned around and immediately showed them the damage. They said that I would have to purchase the part and then they would reimburse me for the cost. When I called them and let them know the price they said that they were unable to reimburse me for the purchase of the part, but they could give me a service credit, which I will not use because I will not be taking my car back to Volvo of Lisle again. More
by Chicago225
January 16, 2012
A few months ago, I inquired about purchasing a Volvo Increased Protection plan on my 2008 Volvo. I met with Tom Korallus (Business Manager) who carefully and completely explained all of the details, Increased Protection plan on my 2008 Volvo. I met with Tom Korallus (Business Manager) who carefully and completely explained all of the details, and on 1/13/2012 I returned to purchase the VIP plan. Both Tom and John Korallus (Service Advisor) were extremely friendly, helpful, knowledgeable, informative and made me feel very welcome as a first time customer at Volvo of Lisle. I also met Lee Diehl (Mechanic) who thoroughly explained a situation with my car. It is a pleasure to find a dealership that takes such excellent care of the CUSTOMER and their VEHICLE. More
by DCLOGAN
May 27, 2011
I had never dealt with this dealership and was new to the Volvo product. From my first call to Volvo of Lisle I was impressed. I took an S70, which I bought from my brother, in for an oil change and an overa Volvo product. From my first call to Volvo of Lisle I was impressed. I took an S70, which I bought from my brother, in for an oil change and an overall evaluation. They said all was up to date and just did the oil change. A few weeks later my S70 would not start and I was in a store parking lot. They offered to come bring my car in for service and drive me home. I must explain I am not close to the dealership it is at te very least 30 minutes to get there in sparse traffic! The service given by the Lisle Volvo dealership is something I have never experienced at any other dealership. Since that special encounter I have been a loyal customer and refer every person I know looking for a new automobile or great service to them. It is also the only dealership where the service was department associates are happy and it flows to the customer. What a lucky find with the acquisition of my first Volvo and Volvo of Lisle! A Volvo customer forever, since 1999. More
by amchmura
Employees Worked With
John, John Taylor
September 23, 2010
This Dealer is greedy and rip the customers. Their parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and serv parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and service but couldn't diagnose EXACT problem.I found out their way of cheating recently. If you want good service, don't go to this dealer. Murali More
by muralibox
Employees Worked With
John Korallus
April 23, 2010
I have driven Volvos since Feb 1985 when is cost me $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five ( $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five (5) more Volvos from Volvo of Lisle and have all of my service done by them. The dealership is exceptional . . . product, service, and personnel that are second to none. Volvos are not inexpensive to maintain correctly, but are worth every penny in reliability, safety and comfort . . . less expensive in the long run. Randy Hahn, Service Director, really cares about each customer and his Master Service Techs like Steve Cochran and Miro Buba keep my cars running like Swiss watches. I continue to do business here because of the exceptional service. More
by Jim Hagearty
Employees Worked With
Steve Cochran, Miro Buba, Billy, Randy Hahn
April 05, 2010
A wheel bearing was making noise. I brought my car in and the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thin the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thinking this would take several hours, I was surprised to hear that the work would be completed within an hour. I enjoyed the waiting room chairs and a cup of coffee, while I answered e-mails utilizing the free wi-fi. All amenities in excellent shape for an active customer, such as myself. More
by johnpedersonjr
Employees Worked With
Dan Rose
February 19, 2010
I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) about something, we and tried to contact the general manager, AND the sales manager (we had bought the car from this dealer) and neither would return the call. Only when we literally went to Volvo in Sweden as wel as the US sales office did we get the dealership to assist, quickly, but I am sure reluctantly. Obviously you shouldn't have to go to those lengths. Other issues - 1) ridiculous XXX-mile "packages" where if you ask if you can eliminate a couple of completely unrelated items, you could be that the price will be HIGHER. 2) some of the items in these lists of things that are part of the package will make a car person break out laughing, such as chimney-sweeping the exhaust system or other silliness. 3) if you try to upgrade a part within the package, they will quote you a price that is much higher than if you would have just done that one item from scratch. For example, if an oil change is part of the package and you ask them to use synthetic oil, they will quote you a price to 'upgrade' that is more than than the cost of the entire oil change (with synthetic) anywhere else. Then they tell you that the reason why it is so much, and not reflective of the incermental cost, is that "in the package, the oil change is 'free'". My sense is that you can literally chase them all over the place while they state that each item in the service package is "free". There is no chance of getting pricing from them that is commensurate with the incremental cost of your request. Really, you feel like you're dealing with a band of gypsys. 4) they will not do things that other dealers will do as a customer courtesy, or as a matter of common sense, without charging you for it. You may get a full service there but have them charge you to reset the service light. There may be available software/firmware upgrades via Volvo service bulletins that they will (attempt to) charge hundreds of dollars to apply for you, when these items are free of charge and it takes 10 minutes or less to apply them. Most dealers will do it for customer goodwill AND because some of these upgrades may enhance driveability and make you more satisfied with your vehicle. Business 101, people. But I guess these people didn't take that course. Do not be suckered in by any of this. Take your car somewhere else for service. Sure, if you want a Volvo and you walk into their showroom and like your salesman, like the car, and like the price, buy from them. But do NOT be under the mistaken impression that they are now your friends or that you part of the Volvo of Lisle "family", or any such nonsense. More
by Tom_D222
Employees Worked With
Tim Rexhepi, others
September 17, 2009
When I moved to Illinois from Southern California, I needed to find a dealer for service on my 2005 Volvo XC90. I found Volvo of Lisle. In the beginning, I did have one experience with a service guy t needed to find a dealer for service on my 2005 Volvo XC90. I found Volvo of Lisle. In the beginning, I did have one experience with a service guy that was less than desirable. He no longer works there. After the one time, I was given Mike Librizzi. My experience was fabulous and I always use him for my service. I have now been going to Volvo of Lisle for over 3 years for service and have been very happy with the level of service they provide. My husband purchased a 2007 Volvo S60R 2 years ago and we now take his vehicle to Volvo of Lisle as well. There have been a couple of times that MIke was not available and I have requested Dave Harris. He has also been a great help in the service department. Needless to say, I have recommended Mike Librizzi at Volvo of Lisle to all of my friends that have Volvo vehicles and it is my understanding that they are quite pleased with the service he has provided them as well. More
by jencarver
Employees Worked With
Mike Librizzi
September 16, 2009
I am always impressed with the level of service I receive from Volvo of Lisle. Mike Librizzi was my service advisor and he always takes care of me. I would not go to any other Volvo dealer even though I pass from Volvo of Lisle. Mike Librizzi was my service advisor and he always takes care of me. I would not go to any other Volvo dealer even though I pass 2 other dealers to be to Volvo of Lisle. I have purchased 2 Volvos at Lisle, and because of there service department, I will purchase there again. More
by jmarcheschi
Employees Worked With
Mike Librizzi
