Volvo Cars Silver Spring - Service Center

Pro's After an initial misunderstanding regarding a 45k service on an XC60, the management of Herb Gordon Volvo made sure to go out of their way to rectify After an initial misunderstanding regarding a 45k service on an XC60, the management of Herb Gordon Volvo made sure to go out of their way to rectify and accommodate to an unexpected level. As far as costumer service goes, this place is top notch. Highly recommended. More

I bought a new Volvo here a couple months ago. There was a manufacturing defect on the front passenger seat which the dealership agreed to fix. The dealer finally got the part in, so I expected my perfect n a manufacturing defect on the front passenger seat which the dealership agreed to fix. The dealer finally got the part in, so I expected my perfect new car when I went to pick it up from the shop after work. However, the seat is now in worse condition than when I dropped it off. The part may be new, but the work is shoddy and was done incorrectly. To top things off, the sales manager was rude- he would not acknowledge the shoddy work and he would not commit to seeing through a satisfactory conclusion. My initial sales experience was good, but don't accept any car from them unless it is pristine- and don't take it there for service. More

Took my S40 in for a major service and a recall repair. When I got the car home it had an overwhelming gas smell, that had never occurred before. Took it back and was told to burn premium for a while to s When I got the car home it had an overwhelming gas smell, that had never occurred before. Took it back and was told to burn premium for a while to see if that would clear it up. It did not, took it back for a third time and was told there was a pin hole leak in a hose. $350 to fix a problem that did not exist until they worked on my car. Have had other experiences having to take the car back multiple times to get it fixed right. Now I have been taken. I will be finding a different Volvo service center. More

I HAVE PURCHASED MY CAR HERE AND HAD IT SERVICED. THEY HAVE BEEN PROFESIONAL, FRIENDLY, AND THE WORKMANSHIP HAS BEEN OUTSTANDING. I WOULD NEVER THINK OF TAKING MY CAR ANYWHERE ELSE AND WHEN I LOOK TO PURC HAVE BEEN PROFESIONAL, FRIENDLY, AND THE WORKMANSHIP HAS BEEN OUTSTANDING. I WOULD NEVER THINK OF TAKING MY CAR ANYWHERE ELSE AND WHEN I LOOK TO PURCHASE ANOTHER CAR I WILL BE A REPEAT CUSTOMER. 100% SATISFACTION More

We drive 45 minutes instead of going to Koons right up the street from us..our experience at Koons has been horrible for sales..lied to..and service...no loaners, don't fix things right, disrespectful. H the street from us..our experience at Koons has been horrible for sales..lied to..and service...no loaners, don't fix things right, disrespectful. Her Gordon has been the opposite...good price, found what we wanted,service is good and always get a nice loaner, work is done on time. We bought cars initially from Ben, I think his name was, who then went on to working on internet sales and then left..we were very sad..he was a big asset to the company.. very nice for sales and drove our car from Balto. to dealership for service..very polite. Jose who does our service now is very nice as well..it is just a pleasure to deal with. i got stuck in Bethesda once and the volvo dealer, Martins I think, would not tow my car or fix it right away...so i had to get Herb Gordon to come tow it, fix it next day, and of course gave me a loaner More