Back

Volvo Cars Westport

Westport, CT

not yet
rated
110 Reviews

556 Post Road E

Westport, CT

06880

Directions

By Type

Showing 110 reviews

January 06, 2024

On 12/5/2023 I purchased a new 2023 Volvo XC60 Recharge from Volvo Cars Westport, CT. I live in Florida and the sales process went smoothly. There were some bumps during the delivery process on 12/5/202 More

by hfa2265
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny Costa - Poor, Mike Dillon
Jan 13, 2024 -

hfa2265 responded

UPDATE…..Day 38…..nothing has changed…..no response…..no resolution. STILL no license plate for the car so I haven’t been able to drive the car for the last 8 days (it’s great having a new car you cant even drive). STILL no information from Volvo Financial regarding a payment that according to the Lease Agreement was due on 1/5/2024….now that’s professional! STILL no response regarding the fake charge for the Smartshield Enviro Protection. The lack of response and lack of professionalism is astounding.

Jan 16, 2024 -

hfa2265 responded

UPDATE….Day 41….. an email was sent to CEO Michael Cottone stating the following…...Michael you should be aware that the following apparently have no interest in resolving my customer concerns that have been brought forward as a result of a lack of professionalism and extremely poor customer service: Scott Doering, Head of Customer Service, Dean Shaw, William Casey and Volvo Customer Care. It is extremely disappointing that those mentioned above have chosen to not respond to the concerns that I have brought forward and clearly do not live the Volvo Mission Statement of “ Volvo making life easier”…….my life has been anything but easier since purchasing my Volvo on December 5, 2023 as you can see in the email chain below. In fact, my life has been a living xxxx with not being able to drive my new car, no idea about the financing of my new car and being erroneously charged for a fictitious product. It is absurd that this xxxx show continues 41 days after purchasing the car. After spending 35 years in the business world as an executive, I am astounded by the lack of customer service and the lack of professionalism demonstrated by everyone mentioned above in the Volvo community. I sincerely question my decision to purchase a Volvo. The fact that none of those mentioned above have bothered to come out from hiding behind their computers and respond speaks volumes about the Volvo organization.

February 10, 2023

I am not one who will usually write a review and not usually about a car dealer. I just bought a used XC40 from Volvo of Westport and it was one of the best experiences I have had with a car dealer. Fro More

by tipper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Sandel, Mike Messina
November 27, 2022

This dealerships repair prices are outrageous. We recently had our Volvo x90 starter replaced and the total cost was $2k. We didn't have a choice because the car was towed there,.but this is doubl More

by joerpedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
January 11, 2022

Honest and pleasure to deal My car was used a trade in and they were fair in price. More

by gilbertestimating
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kaisman, Ken Chan, Matt Sauer, Mike Dillon
September 08, 2021

Went to test drive a car on a Saturday and worked with William. He told me he would be back on Tuesday so I sent him an offer and never heard back. I emailed Matt the manager early on Wednesday an offer t More

by Jamesrnick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William
January 11, 2021

Our friends on their 3rd Volvo here recommended us and now we know why. Upfront, accommodating and no funny business. We have already recommended them too and been thanked for the referral. Highly reco More

by andadv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tienken
December 07, 2020

I sent a close friend here recently for service and he had a great experience. He's not too internet savvy but asked me to leave the review on his behalf since he had such an outstanding experience. The d More

by amelen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Sexton
November 18, 2020

Do not assume that the service department at Volvo of Westport will honor their word. Get everything in writing, and look at the print out. For a big job you might want to get a lawyer to review the wor More

by bc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ashley rodgers
August 28, 2017

Less is more! When does a dealership give you more, by "selling" you less? Repair service that is! I was so happy to consult with my service advisor and service m More

by Michael S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Watts, Service Manager
May 10, 2017

Friendly and attentive service I get my car serviced by Volvo of Westport. Eric Moretti is super attentive and caring to the point that he even had my car next to the awning on a ve More

by Volver14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erric Moretti
1
...