I wanted to share a most excellent experience I had today when I called in a bit of a quandary about the 2004 S40. The gear shifter was stuck in P, and I could not get it to budge. I called Volvo service line as a hail mary, and a very polite and kind guy - Chris- answered and brainstormed a bit, and with his deductive reasoning told me to try hit the brake hard in case it was stuck and sure enough, it worked. He followed up with a bit of advice that if this happens a lot, or again, that is it not a fluke and to bring it in. This was stellar service, and a very welcome experience.
Last week when I called about replacing the mirror on the C30 - the glue failed and it just fell off, right in front of my eyes while I was driving. I asked a simple question if this was part of the extended warranty, and was sent to a man in the warranty area. Our interaction was much different. I was left confused and a bit put off, as he was condescending, and treated me as if I was both stupid and dishonest. It was not a very rich customer service experience, truthfully.
Today’s experience with the gentleman from your department was so rewarding, it effectively erased the nasty treatment I received from warranty guy. I think I get to see him tomorrow when I bring the C30 in for the repair so that he may decide to send it in to the company as a matter of manufacture. Third incidence of glue failure, to me says manufacture issue.
I wanted you to know, your span of control in your area continues to deliver the kind of customer service that has kept me at Volvo. In the end, the customer sees the service element in every encounter they have from service, to parts to warranty to sales. I am sure, though the actual Service Department serves a defined function, a Volvo customer sees service as more of a comprehensive experience that includes each conversation with each person there. Thank you for always being one of the most reliably positive elements at Volvo of Tucson.
I Recommend This Dealer:
Did you find this review helpful?