Garrett was so far the best Service Manager my husband and I met in the auto service industry for 15 years stay in Tucson. Garrett has delivered the highest and such a class customer service that we believe put Volvo as the best company in terms of their employees and service. Garrett is very honest, stand behind his word, firm, direct to the point yet very friendly and professional. We are Volvo for life because of our service experience with Garrett. Volvo was there for us when we had the worst experience in our life time with this other auto service company in town (non-Volvo service shop) who really very dishonest and damaged and trashed our XC90 which put our entire family together (with our 11 year-old boy) in very dangerous driving experience.
We know that we had to bring the vehicle to the dealership (Volvo). From the day we step in to Volvo Service Center, we were greeted by the most highly professional staff, which we have not ever experienced this type of professionalism and helpfulness by any dealership that we’ve had visited in Tucson. Other dealership like Honda service center, staff are also good but not to the level that we had with Garrett’s team, not a Volvo experience. Garrett accurately captured our concerns and issues about the car. From that very day we got into that facility, he helped us through in every step of the way, he followed up with a phone call, he let us know where he’s team were at in terms of the status, findings of the inspection, cost, and what to expect. He stood behind the facts and helped us through while this non-Volvo service center continued to conduct themselves in a very disgusting and manipulative/bullies manner. We can’t thank Garrett enough. He even came to work on one Sunday just to produce the information we’re requesting from him related this recent service dealings we had with him. I am sure, this is way beyond of his normal deliverables under his responsibility but Garrett is one of a kind, rare find manager.
For Volvo owners/drivers, I highly recommend to bring your vehicle to Volvo Service Center Tucson even if your car is not new. I did not find them expensive at all and you get more than the value of your money. The service they provide is guaranteed, 100% with quality and honest. The most important and priceless though is that, you take your vehicle out from their lot feeling that you are driving a vehicle that was taken cared well with honest true care and that you are safe.
Again, Garrett is the best service manager we found in the automotive service industry so far. His mechanics sure know what they are doing and because of his and team excellent service, we are Volvo for life no doubt! Thank you Garrett and we look forward to bring our car for some other maintenance needs soon. From the Eberbach family!
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