"Another Excellent Service for my XC90 by Garret Gebhart"
XC'ponentially and excellent service for my XC90! Garret is trustworthy and direct but very clear. I brought up series of concerns that I have noticed with my car, from windshield, wiper, radio back light, and re-visiting list of big ticket items that Garret had mentioned back in May 2016 that need to be taken care of. He took down all my new concerns and he recommended to have his tech re-inspected the vehicle to make sure what they noted earlier in May is the same and that there were no concerning safety issues that need to be addressed first.
For the little items, he was honest enough to say, you can have Safelite Auto Glass do your windshield if you are going to use your insurance, they are good. He then went over with me, item by item, and helped me understand the implication of each of the items when they don’t get done. Thankfully, no safety issue and nothing major that needed to be taken care of immediately, majority were just the regular maintenance items. He listed what would he recommend to be done first. I trust Garret’s judgment because when our car was screwed up by Fletcher’s Tire and Auto Service (from the frontline Manager, to the District Manager all the way up to the Corporate Service Manager), he had Mike, Volvo Tech, helped us out tremendously in diagnosing the problem. While our normal lives were put into the Fletcher’s havoc, we found Garret who has this complete opposite demeanor - very enthusiastic, project confident that he knew what he is doing and talking about, he spoke the language that is universally and totally make sense and understandable, very patient with us, he listened well, and he helped us out of that untrusting group of people. Garret is very professional, he does NOT treat you like how I treated at Fletcher’s where, in my opinion, Fletcher's shop personnel start strategizing on how they can charge you on things that you don’t even know at the moment you got into their door. That is not the case at Volvo. Garret’s leadership is obviously the best I’ve seen in the automotive industry--- he has changed my perception in the service industry. I thought all auto service centers’ employees are grumpy, unfriendly, and all techs are just newly grad or inexperience and just using your car as Guinea pig to gain more knowledge.
At Volvo Tucson Service Center, that place is different! Elaine and Ken who helped me get home and back to the center were very friendly. I am the most skeptical person and having to be driven by strangers is not my cup of tea. But the moment I got into the car that morning, Ken greeted me so professionally, his demeanor made me feel comfortable. We chatted while we’re on the road and I felt like I’ve known him for a while so when he dropped me off, I even forgot to give him a tip (sorry Ken). I am sure he was never expected it but these types of good people deserved to be recognized to promote such good behavior. Same with Elaine, she was very friendly, and I had fun chatting with her while on the car until we got back to the shop and even when she was assisting me with the loaner car. Because I have not driven the latest model of any makes, I was asking too many questions about the operation of the loaner car but Garret never left me there by myself until he sense that I was OK to let go. These people are “The” most wonderful group I’ve encountered in the industry. One last thing, I have never dropped my car off to a service center without my husband with me because majority of these service centers I’ve dropped my (previous) cars off, the men are jerks when they sense that you have little knowledge about cars. These centers have their own brand name but to protect their reputation, I won’t mentioned it because performance wise, they do OK and they are not as bad as Fletcher’s Tire when it comes to integrity, credibility, and character. They are so unfriendly, treat you like your idiot but Garret never showed a bit of that character. So, I’ll be a Volvo fan the rest of my life unless Garret leaves the place and Volvo doesn’t replace exactly the same or better if there is anyone better out there than Garret and his team! Folks, the price is affordable too but you get good experience and you know your car is safe when you leave that place, you get the best value of your money, and you got the best team behind you. I love this team. Thanks Garret and team.