Waldorf Dodge

We spent a good 4 hours there, test drove the car we wanted and had a positive experience with the sale rep. However, after signing all the papers and loan agreements, we went outside to get in the new wanted and had a positive experience with the sale rep. However, after signing all the papers and loan agreements, we went outside to get in the new car and drive home, and instead were shown a major dent in the front of the car and told that "we probably didn't notice this prior to our test drive." This was a lie; they had damaged it while it was being cleaned, and the damage was significant. The dent was almost the size of a fist, and broke through the paint in 2 places. Instead of apologizing for damaging our car (since we had already bought it), the manager in charge came outside with an attitude and said "so what are we going to do now?" They offered to buff it out, replace the panels,etc. or help us find another car. We were understandably upset and let them know that. Then, after I had time to process it, I went inside the dealership and asked the sales rep we had worked with to find another car. He then said that his manager told him that he was not allowed to sell us another car, and that we would have to leave. I went to the manager and said I was trying to take him up on his offer to find another car, and he said because we had been upset at what had happened, he was not going to do business with us anymore. We were given a couple of sheets of paper related to our trade-in and told to leave. Since I had not been given back any of the loan papers, i wanted to make sure that they had been destroyed, so I called the dealership after I got home and asked to speak to the financial person to verify that the papers had been destroyed; I was told she was on the phone but she would call back right away to verify it. However, we never received a call back, so I hope that they destroyed the papers. All in all, my experience with this dealership was Ok until they screwed up and damaged the vehicle. Then instead of apologizing and empathizing with us over the time wasted to buy a car that they incredibly damaged while cleaning it, they took it out on us. I will never go there again, and recommend that others avoid them as well. More

This dealer had the 2013 RAM truck that I wanted,and offered it at a great price.Everyone I encountered from John, my sales rep. to Lewis, the manager has been extremely outgoing and professional.And la offered it at a great price.Everyone I encountered from John, my sales rep. to Lewis, the manager has been extremely outgoing and professional.And lastly the finance team is exceptional thank you Moe and Shelly. More

John was very patient and professional, Adam Renaldi the GM made sure everything was ok. Everything from went smoothly, the test drives, the review of the contract and pricing, to discussing accessories and GM made sure everything was ok. Everything from went smoothly, the test drives, the review of the contract and pricing, to discussing accessories and the warranties. Fast, Efficient and Friendly ! I had a spray in bedliner installed and Wes in the service department took care of everything and had it ready when I came back to get it! Well, organized and friendly More

EVERYBODY I TALKED TO WAS VERY KIND TO ME AND TRIED EVERY POSSIBLE WAY TO GET THE DEAL THAT I WAS SATISFIED WITH. THE SALESMAN,FINANCE MANAGER AND SHOWROOM MANAGER; THEY WERE VERY PROFESSIONAL AND FREINDL POSSIBLE WAY TO GET THE DEAL THAT I WAS SATISFIED WITH. THE SALESMAN,FINANCE MANAGER AND SHOWROOM MANAGER; THEY WERE VERY PROFESSIONAL AND FREINDLY.I HAVE TOLD MY FREINDS TO GO AND SEE YOU. THANKS AGAIN FOR EVERYTHING. More

Average on the customer service. They will let you stand there for a while before getting to you - or even acknowledging your presence.<br><br>My car was serviced just as described, but the person-to-person there for a while before getting to you - or even acknowledging your presence.<br><br>My car was serviced just as described, but the person-to-person service could be more personal. Service reps seem to be more interested in juggling a bunch of paperwork than spending time with the customer.<br><br>I will be back until I find a closer dealer - then I'll give them a shot. More