"Loving my New Vehicle!"
- Robinson S.
I gave the five star off the strength off of the strength of Mr. Whitaker's character. He walked me through the process of buying the car. He helped me with setting up the technology in the car. He also was kind enough to follow up with me to make sure everything was going well with the car after 30 days. That sort of dedication to the customer service process instead of the sale is very rare and I appreciate it.
"very nice experience purchasing a new car"
After talking to Robert Dent on the Phone, we decided that we needed to talk to him about a purchase. He was very kind, very helpful, and not at all pushie.
"Service didn't complete all tasks"
I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 Mile Service". I arrived at the dealership early for a 2:30pm appointment and they took it in almost as soon as I got there. I was thinking, "This is going to be good service". I thought too soon.
When I got home, I looked over the invoice. The service writer put in Service Xpress? This was not a Service Xpress. I made an appointment for a specified service and wasn't completed. Tires weren't rotated, and fluids weren't topped off because my windshield washer reservoir wasn't full.
Never again will this dealership get my business. You want good service? Go to Pohanka VW in Capitol Heights. That dealership is much larger, cleaner, and not cluttered like Waldorf VW and their staff is remarkable and customer oriented. Pohanka VW has that typical European Dealership appearance.