Walker Ford - Service Center

I leased a 2007 Ford Edge and bought the vehicle when the lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid on my garage floor. I called Walker Ford and confirmed that the warranty was still effective and it covered the trasmission. I was told it did and was instructed to bring the vehicle in for analysis. Once the vehicle was towed in, I was contacted and told the trasmission cooler wa leaking. The technician attempted to sell me a service on the trasmission. I then inquired about cost, specifically, the warranty and the $100.00 deductible. The technician then placed me on hold and later returned saying the leak was caused by a pebble, and the warranty is not effective. I then attempted to clarify the pebble theory and the warranty language with the Service Manager, but was told that they will not honor the warranty and to remove my vehicle from thier property if they are not going to do the work. In addition, I was told the vehicle would not be released to me unless I pay a $50.00 fee for the analysis. I responded back to the dealership and sat down with the manager of sales. I explained my problem and the fact that the warranty is not being honored. I was then told that the Manager of Service will not speak to me nor will he waive the $50.00 fee. In addition to all this, the Service Manager while speaking to me on the phone was unproffessional, and eluded to that I was attempting to accomplish Warranty Fraud? Since, I have had the vehicle fixed and learned that the transmission cooler was leaking at a seam, and no pebble hole was found. Further, the part is located behind the radiator, so the several parts would have had to be removed to determine where the leak was. I have just realized I was sold an extended warranty that is not valid and was given the worst customer service. More

We have a 2012 f150 platinum with ecoboost engine.Four We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on about 8 hundred miles Into the trip. Misfire in number 4 cylinder.it was intermittent so we were able to drive the remaining 7 hundred miles . We got into Florida Saturday morning . I called the dealership they said no problem bring it in and we will have a look at it,so I did. They were pretty quick in taking my truck into the service bay and running a scan on the computer. (Approx. 20mins) that's when the service advisor came and got me from the waiting room.He brought my truck back to the front ,that's when he proceeded to tell me the problem was a misfire in number 4 cylinder. He wasn't sure what parts were needed to repair the problem but he did read a bulletin from Ford on the problem. He then said they were pretty busy and he couldn't do anything for me but call back on Thursday, day after Christmas . I mentioned to him I was only here for 16 days and had to travel back home and asked him to order the parts that were needed to fix the underlying condition that causes the misfire in damp conditions. He hummed and hawed told me they were too busy ,they would look into it next week. I called them on Thursday only to find out that he was off until Monday and since he was the one helping me I had to deal with him Monday 7am I'm at walker ford service with my truck he tells me to come back at 10am. Now he wants to take my truck and re scan it.Tells me it's going to be a while and asks if I have a way home. I know that it will take a few days to get the parts and do the service repair ,so I ask him for a loaner vehicle ,which we have coverage for. He hums and haws said we will see about that but for now our shuttle will take you home, and I will contact you later this afternoon. I call him back at 2:30 he says still no idea what parts are required or how long it will take but he will call me in an hour to hour & 1/2. Two hours go by and no call so I call him again At this point he tells me it's going to take possibly till Friday and maybe even into the following week to get all the parts and service done.but leave the truck with them and their shuttle can pick me up the next morning . I asked him to send his shuttle driver to pick me up,his response ,he's out on a run . I told him no have my truck ready and I'm calling a taxi .oh don't do that,he says, we will pick you up tomorrow. I had to call a taxi and pay out of my own pocket 27$ for the cab ride back to Walker Ford.which they didn't reimburse me for. Then he proceeds to apologize for the inconvenience and blames it on the holidays. Have nice day and safe drive home. That was Monday wasted on my vacation. Tuesday ,New Year's Eve ,noon .I sat down and wrote this review. Within 15 mins of pressing submit I received a phone call from Walker Ford .Heres how it went: Hi, I have some good news for you,we can have your vehicle fixed on Thursday. Another service technician ordered the same parts for another customer that wasn't able to make his service appointment so we will use those parts to fix your vehicle. Bring your truck in at 7am and we will have a loaner vehicle for you at that time .so another day of my vacation I'm up at 6am so my truck can go back to the shop. I brought my truck in at 7am,received a phone call around 12noon,my truck was ready for pick up. When we arrived to pick up our vehicle it wasn't ready, my wife and I spent almost 30 mins wandering around the dealership waiting for our vehicle to be brought to the service pick up area. After the service to the vehicle we had no problems driving 1500 miles back home. When we arrived home we received a email from Walker Ford asking me if I wasn't completely satisfied with their service to please contact them.At that point I sent them a copy of a version of this review explaining my experience with their service. Within 24 hours I received a phone call from Walker Ford. We had a conversation about the bad taste that was left in my mouth after my experience with them. They said they will reimburse me for the 27$ taxi ride with a 35$ service credit at their service centre.(which is about the cost of a oil change) I do my service befor I go away on holidays not during my holidays. So really all they gave me for my troubles was a apology and 8$ .I don't need their service credit I have a 1700$ service package which I purchased from Ford and a 100000mile extended bumper to bumper warranty. Oh and one more thing ,the fella that phoned me from Walker asked me to write this next statement. (You would think after spending millions of dollars on research and devolpment of the Eco boost engine the engineers at Ford should have picked up on this problem and repaired it, befor putting the product out for the public to buy it) Cloud the real issue ,that I did have a problem with their service. Once again thanks for fixing my truck and getting me home safely. Signed STRESSED OUT. More

It is always a pleasure to visit , get service done, and yes buy a new vehicle. Walker Ford is the Best!!!!! Thank You Very Much!! yes buy a new vehicle. Walker Ford is the Best!!!!! Thank You Very Much!! More

I brought my truck in for other work as well as a belt squeak. I told them that the belt looked good so I was concerned something the belt turns was seizing up. They called and said it was the belt and th squeak. I told them that the belt looked good so I was concerned something the belt turns was seizing up. They called and said it was the belt and that it needed replacing. I was charged parts and labor $171.95 to replace it. The same day I got the truck back the belt squeak was back. I took it in the next week. They kept the truck the whole day (Saturday) and told me it wasn't the belt squeaking, it was an exhaust manifold leak. Now they want to repair that. So quick recap: They charged me $171.95 to replace a good belt, kept my truck an entire Saturday the following week leaving me to lose a good day off spending it at home, and now they want me to lose another day and give them more money to fix the problem they misdiagnosed the first time. No I'm not happy with them at all. When I buy my next Ford it will be somewhere else. More

I live in North Carolina and recently purchased a 2013 Ford Escape locally. Shortly thereafter I went to Florida on an extended vacation. The second week I was there my dealership in NC contacted me reg Ford Escape locally. Shortly thereafter I went to Florida on an extended vacation. The second week I was there my dealership in NC contacted me regarding a recall of my car. I was told to drive it to the closest Ford Dealer and drop it off. I thought about it for a few minutes and remembered a friend who had done business with Walker Ford in years past, so decided to call them. Vince Romano told me to come on down and he would take care of my car. I was welcomed and immediately advised that I would be given a rental at Ford's expense, and they even helped me unload my belongings (as I was traveling) into the rental. Mike Olsen and Vince assured me that they would advise me when my car was ready and kept in touch over the next ten days while my car was there. When they called to tell me my car was ready, I returned to the dealership to pick it up. My car had been washed, filled with gas and was waiting for me. They also filled the rental car with gas before returning it to Hertz. They knew I was from out of state and probably would never do any business with them again, but still went out of their way to take good care of me during this time. Frankly, I just might become a customer, because of how nice I was treated during this time. Also, their prices are better than where I live in North Carolina. ha. I would highly recommend Walker Ford to anyone who wants to be treated fairly, and helped in every way possible to make a difficult situation as comfortable as possibe. Mr. Frank Walker and Mr. Weston Walker, I thank you for having such caring and informed individuals working for your dealership. Belive me, I have told many persons about your dealership and how well I was treated there on my travels throughout Florida and Alabama. When I got back to North Carolina this week, I immediately stopped by my local Ford dealership to inform them of how nicely I was treated in Florida by Walker Ford. Thanks, Pat Maier Waynesville, North Carolina More

have been using this dealership as a matter of conveinence to have my Ford F-150 serviced. I have been watching for the 2013 Ford Fusion to hit the showroom, last time through they had the new Tit conveinence to have my Ford F-150 serviced. I have been watching for the 2013 Ford Fusion to hit the showroom, last time through they had the new Titanium on the floor. didnt want to deal with the high pressure sales strategy, your team gave me what I wanted and needed along with tradinging in my 2012 F150, bought the Titanium off the floor. they were knowledgeable, helpful and efficient getting the deal done. Vic and Tim did a great job taking care of me. We are looking for a second Titanium in the next few months, will be sure to come back here and purchase. We will also continue to use the service center for their professional atitudes and work. Thanks Bob More