Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Walt Massey Ford

Columbia, MS

Overview
Employees
Reviews
Vehicles
4.7
134 Reviews
Welcome to Walt Massey Ford in Columbia, MS — your preferred Ford dealer serving Columbia, Tylertown, Prentiss, Oak Grove, and surrounding areas. Located at 1494 Highway 98 East, our dealership is committed to providing you with the highest quality of customer service and a vast selection of new and used Ford vehicles. Whether you're looking for the latest Ford F-150, the versatile Ford Explorer, or the eco-friendly Ford Fusion Hybrid, we have a vehicle that suits your needs and budget. At Walt Massey Ford, we pride ourselves on our customer-first approach, ensuring a seamless and transparent buying experience. Our expert sales team is here to guide you through our inventory and assist you in finding the perfect vehicle. Our state-of-the-art service center, staffed by certified Ford technicians, offers everything from routine maintenance to more complex repairs, ensuring your vehicle performs optimally. Visit us today to experience why Walt Massey Ford is the go-to destination for all your automotive needs. Enjoy our competitive pricing, comprehensive financial solutions, and our ongoing commitment to customer care.
Contact Dealership

1494 U.S. 98 East

Columbia, MS

39429

Directions

By Type

Showing 134 reviews

November 14, 2025

Ashley was very understanding, quick check in and out. Did a wonderful job of customer service! More

by ajs_ash99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynnette Taylor
Report | Print
Nov 17, 2025 -

Walt Massey Ford responded

Great to hear Ashley took such good care of you. Quick check-in and check-out paired with genuine understanding makes all the difference, and she’ll appreciate the recognition. Thanks for sharing your experience!

November 14, 2025

Overall a great experience. Everyone was very helpful and very professional. I will be back! More

by jimakers32
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
Report | Print
Nov 17, 2025 -

Walt Massey Ford responded

Great to hear your experience was a strong one. The team works hard to be helpful and professional, and it’s awesome to know that stood out. We look forward to seeing you again!

November 07, 2025

I was told I needed $700 worth of unnecessary work done including changing filters that had just been changed on my last visit. More

by BiologyTyf
Recommend Dealer
No
Employees Worked With
Erica Gary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
Report | Print
Nov 10, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the level of trust and transparency we expect from our team. Our General Manager, Travis, will be reaching out to discuss this further and make things right.

November 03, 2025

Everything was great Everyone was courteous. The service was thorough and done in a timely manner. More

by jeffwilliams71
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
Report | Print
Nov 10, 2025 -

Walt Massey Ford responded

We’re glad to hear everything went smoothly and that our team provided courteous, timely service! Thanks for sharing your experience.

October 29, 2025

Service was efficient and done well I have no complaints waiting area was clean and comfortable More

by kevinhholmes1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Walt Massey Ford responded

We’re happy to hear your service was efficient and the waiting area met your expectations! Thanks for sharing your experience with us.

October 29, 2025

The people there is really nice . They are very helpful and let you know what’s bad before they change that’s what I like More

by mturnage79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Walt Massey Ford responded

We’re glad to hear our team’s honesty and helpfulness stood out to you! It’s great knowing they took the time to explain everything before making any changes.

October 24, 2025

Wonderful Sleeping but a great wonderful friendly and helpful, thanks you You better keep her cause this person some people would love to get this professional person More

by ejones321
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley McCraw
Report | Print
Oct 25, 2025 -

Walt Massey Ford responded

We’re so glad to hear you had such a great experience and that our team member made such a positive impression! We’ll be sure to share your kind words with them — thank you for taking the time to share your feedback.

October 22, 2025

Valerie and sales and Ashley and service were great to work with. I took my F250 in for service and Ashlie was very knowledgeable about what was going on with it and kept me informed about its progress. W More

by 1331ckg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Mcneese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Waltz
Report | Print
Oct 24, 2025 -

Walt Massey Ford responded

We’re so glad to hear that both Valerie and Ashlie made such a great impression! It’s wonderful that you felt informed, supported, and never pressured throughout your visit. We appreciate the 10 out of 10 recommendation and look forward to seeing you again!

October 20, 2025

Great job working with me from long distance away. Took care of anything as needed More

by Chris1978baker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2025 -

Walt Massey Ford responded

We’re glad to hear everything went smoothly, even from a distance! Our team is always happy to go the extra mile to make things easy and convenient. Thanks for choosing us!

October 13, 2025

They are very good and they are very nice and very helpful and knowledgeable I recommend them. 3 More

by robertgreen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Chapman
Report | Print
Oct 19, 2025 -

Walt Massey Ford responded

We’re happy to hear you had a great experience with our friendly and knowledgeable team! Thank you for your kind words and for recommending us!

1
2
...
14