Walt Massey Ford

I am really satisfied with the way the salesman treated me while purchasing the Ford truck. He was very informative about explaining the features on the truck. me while purchasing the Ford truck. He was very informative about explaining the features on the truck. More

This dealership was so helpful! They went above and beyond to make our process simple! Patrick West was extremely helpful and I would recommend him! They went above and beyond to make our process simple! Patrick West was extremely helpful and I would recommend him! More

Went in for an oil change and furl filters replacement and finally 3 hours later they charged us $800...called a local dealership and would have been $200 less...literally the service was crappy and I wil and finally 3 hours later they charged us $800...called a local dealership and would have been $200 less...literally the service was crappy and I will never be going back there...the local dealership said their prices were packages and included the labor yet this one charged us separately for everything...I can say we learned our lesson and won't be going back... More

We had a great experience The staff and Salesman were great to us and we be back great to us and we be back More

Friendly and professional employees at this dealership. Thank you Patrick , Jonathan and Ms. Chelsy for your help. I love my car. Thank you Patrick , Jonathan and Ms. Chelsy for your help. I love my car. More

Very pleased with Joe's help in the purchase, paperwork, and delivery of the preowned vehicle I purchased on March 2023. and delivery of the preowned vehicle I purchased on March 2023. More

Great customer service, Chase was very helpful and polite. I had my oil changed and Tires rotated. polite. I had my oil changed and Tires rotated. More

We just purchased a new Mustang MachE and could not be happier with our experience at Walt Massey Ford in Columbia. Our salesperson, Patrick West was amazing. He was extremely helpful and wonderful to w happier with our experience at Walt Massey Ford in Columbia. Our salesperson, Patrick West was amazing. He was extremely helpful and wonderful to work with. He went over and above the call of duty to help us get the car we wanted in the fastest time possible. He was also very knowledgeable about the vehicle and a big help when we picked up the vehicle, showing us all of the settings and getting it ready to go before we left the dealership. The sales manager was also great and explained everything in detail. I would recommend Walt Massey Ford to anyone--tremendous job all around. More

Good people but not so good business culture. There need to be more training from management on processing of document and communications between departments. I purchase a great car but the proce There need to be more training from management on processing of document and communications between departments. I purchase a great car but the process was not smooth, still waiting on a copy of title after 1 week of receiving the vehicle. There was one bright spot, Chris was very helpful in this process. More

Purchasing a truck from Walt Massey was a terrific experience. Patrick and Trey listened to what I wanted and went to work immediately to find the vehicle I had requested. From start to finish, the experience. Patrick and Trey listened to what I wanted and went to work immediately to find the vehicle I had requested. From start to finish, the process was pleasant and better than I had expected. Walt Massey has a great team in Columbia! You should give them a try! More