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Walter's Audi - Service Center

Riverside, CA

4.9
1,155 Reviews

1,155 Reviews of Walter's Audi - Service Center

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April 27, 2024

Walter's Audi in Riverside has great customer service. They are very accommodating and very fast. Peter Younes helped me . I was 2 hrs early and had to be somewhere. He got in and out fast with a loaner. More

by Nicholetatum12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Younes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Walter's Audi responded

Nichole, Thank you so much for leaving Peter this positive review! We are glad to hear that Peter took great care of you and your automotive needs. We are happy to know that he was very accommodating and very fast. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 26, 2024

Great way to lower the bar on customer service by not follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Se More

by Jaime17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

The service department at Walter’s is just excellent, folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to eve More

by Gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Walter's Audi responded

Gordo, Thank you so much for leaving Stacy this amazing review and recommendation! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and courteous. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 05, 2024

Nick Howard is an excellent Service Representative. He took great care of me and made the process simple and easy. While in the dealership he took good care of me and made me fell well appreciated. More

by Dbonner153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Walter's Audi responded

Thank you so much for leaving Nick this positive review! We are glad to hear that Nick took great care of you and your automotive needs. We are happy to know that he was excellent and made you feel well appreciated. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 04, 2024

James was my service advisor next door at VW when I had my VW Arteon. I ended up trading it in for my S5. I was so relieved when I walked in for my service to see James! I make sure I wait in line for him More

by mcs1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Walter's Audi responded

We are grateful for you leaving James this wonderful review! We are thrilled to hear that James took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he went above and beyond for you and kept you updated on your vehicle every step of the way. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 03, 2024

For being a luxury car dealership, I expect more service as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer More

by claymay21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Younes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Walter's Audi responded

Thank you for the great feedback here and I agree with everything you said. The challenge is that we have a finite amount of loaners and although we have plenty available for a usual flow of customers; in extreme rare occasions if someone comes in without an appointment or if a service goes longer than expected we might have this challenge. I’d love to speak to you more about this but I can’t locate your service record and contact information based on your name here. Would you please give me a call? John Scholz General Manager Walter’s Audi (951) 441-6183

April 01, 2024

Stacy Samuel is wonderful to work with at Audi Riverside. I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She pro More

by Michael Day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Walter's Audi responded

Michael, Providing outstanding and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction and recommendation! We are thrilled to know that she was wonderful to work with. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

March 26, 2024

Stacy Samuels is always friendly and helpful, even if the shop is really busy. She is also quick to respond to questions. More

by Audi owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Walter's Audi responded

We are grateful for you leaving Stacy this stunning review! We are thrilled to hear that Stacy took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly and helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

March 21, 2024

Stacy was top notch. She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate abo More

by ejm4edu1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Walter's Audi responded

We are grateful for you leaving Stacy this exceptional review! We are thrilled to hear that Stacy took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she got the necessary repairs done and it was always with a smile, empathy and courtesy. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

March 21, 2024

I’m happy the dealerships is in the city I reside in. And they’ve always done an excellent job on servicing my car, which is important to me More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Samuel
Mar 22, 2024 -

Walter's Audi responded

David, Thank you so much for leaving us this amazing review! We are glad to hear that our team took exceptional care of you and your automotive needs. We are happy to know that they did an excellent job and that is important to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

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