Waxahachie Autoplex

Great service advisor I just returned from the service center for the second time in a week. I purchased a key online and had to have it cut and programed. My first key w I just returned from the service center for the second time in a week. I purchased a key online and had to have it cut and programed. My first key would not program, so I had to return it and received a new key. On both occasions my Service Advisor was Ryan Bishop. He was very caring and patient and worked to get the key done right. I hope and trust you folks there a Waxahachie appreciate what you have there in Ryan. You all have a merry Christmas More

Happy customer, I will buy my cars and service from them I have purchase six vehicles over the last two years. I have received great service before, during, and after the sale. The service department has tre I have purchase six vehicles over the last two years. I have received great service before, during, and after the sale. The service department has treated me great each and every time I need help. I am working on a recall at the moment and have been given instructions and a time line that it will be fixed. I will continue to purchase my new and used vehicles from Waxahachie Autoplex. More

Duped Visited the dealership after filling out a credit app and being told they could work with me. Like several other reviewers I was told the vehicle wa Visited the dealership after filling out a credit app and being told they could work with me. Like several other reviewers I was told the vehicle was no longer there. It had gone to auction. Called the original person I dealt with to be told it was still on the website because it takes a few days to come down. It was shown as newly listed. Of course they offered to sell me a vehicle at twice the price as the one I wanted More

Thumb Down the dealership auto dirty trick me and The dealership auto think (((five finger))) at me blind and hacked inquiries so high to my credit score going the dealership auto dirty trick me and The dealership auto think (((five finger))) at me blind and hacked inquiries so high to my credit score going down and like damage make me big angry. I never go there again bye finish More

they auck I was lied too ... I was told I was approved and then when I got there they said the vehicle wasn't there ,,,, then they tried to sell me another vehi I was lied too ... I was told I was approved and then when I got there they said the vehicle wasn't there ,,,, then they tried to sell me another vehicle More

Not 1 but 3 HAPPY customers, in 1 WEEK! 4th is on the way! I am not sure where to begin, but I just wanted to make sure that Waxahachie Ford is aware that they have an awesome sales team. We were fortunate en I am not sure where to begin, but I just wanted to make sure that Waxahachie Ford is aware that they have an awesome sales team. We were fortunate enough to work with Casey Gonzalez. Long story short we ended up at your dealership just out of spur of the moment and left THAT night in a new 2015 Fusion. We later sent my father-in-law who purchased a new 2014 Ford and then we just had to come back to buy a THIRD vehicle for his son. That’s THREE vehicles in ONE week. WOW! If this doesn’t show you how well he took care of us and how satisfied we were... I am not sure what else will. We came back to Casey, we didn’t want to deal with anyone else! We really enjoyed all the hard work Casey did for us, the time he took to deal with us and all the rest. Casey really deserves a pat on the back and much more. Also, Shawn in financing did really well with us too! We are so pleased with the work that they put forth.Both guys were super easy and fun to work with, and that’s to say the least. I can honestly say we will be back to purchase our next vehicles! I just wanted to thank you guys for all the effort and time that was put in to making my family happy! I will continue to speak highly of Waxahachie Ford and continue to refer those that are in the market around me. Again thanks a lot. By the wat my brother-in-law is on his way, if not there to purchase! Best, Michelle More

Unbelievably poor customer service Two different days I scheduled appointments for an alignment. Both times, I took off work for these appointments and both times they did not have a te Two different days I scheduled appointments for an alignment. Both times, I took off work for these appointments and both times they did not have a technician available to do the alignment. They then proceeded to give me the run around both times. I was sent from one dealership service department to another to see if they had somebody available to do my alignment. After the first visit, one Service Advisor told me to contact him directly to set up another appointment, which I did, but my experience was exactly the same as the first time. Extremely frustrated after the second time, I finally left and went somewhere else. I left feeling like I would get absolutely nowhere, and would probably continue to get the runaround, even if I tried to speak with a manager. I will never understand why, when they know they have an appointment scheduled for a particular service, they either make sure they have a technician available or call the customer and let them know they will be unable to perform the service. I will never use Waxahachie Autoplex for any type of service again. More

great service department and enterprise staff Never had better service and care than here. Loved the Enterprise staff as well as the service writers Jacob and Chuck. We are thankful for their extr Never had better service and care than here. Loved the Enterprise staff as well as the service writers Jacob and Chuck. We are thankful for their extra mile to make sure we were happy customers. More

Helpless in midlothian Do not buy a car from this business. Contact me privately and I will give you the low down. Tried to pick up car that I had already paid for. Sales Do not buy a car from this business. Contact me privately and I will give you the low down. Tried to pick up car that I had already paid for. Sales person was driving it to do personal things. Put over 50 miles on it. Blamed it on techs. Also put ding in door. Called them to report it. Told me they would fix door. Stalled me until the return date (lemon law) expired. Have not heard back. Try to call to speak with someone in authority never would put me through. I repeat. DO NOT BUY FROM HERE> eac1413@yahoo.com. More

Never Again Drove from Las Colinas to Waxahachie twice (shame on me) and both times they led me to believe they could meet my price expectation. The second time Drove from Las Colinas to Waxahachie twice (shame on me) and both times they led me to believe they could meet my price expectation. The second time I was told that they could not honor the internet price that was reduced by $3000 because the car was sold to another dealership that morning (how convenient) and that other dealership placed stipulations on letting them sell it that would have brought it back to the original price. Is it too much to ask to be honest up front and then try and work a deal. I would be more willing to work with them if that was the case. More