Truly the worst service I've had at any business. I bought from Used Cars but I wouldn't trust them in any department. Long, long story short(ish), I bought a car back in October and am just now getting the issues resolved, despite multiple attempts. The actual process of buying the car took four hours. They left me waiting and waiting with no explanation of why and gave me mixed up and incomplete copies of the papers I signed. The car was not ready to be picked up, it needed headrests, a cargo hider, and new windshield wipers. and they said they should have it by the next week. They kept using the same lines and it wasn't until two months later that I finally got the parts, and I only got the car a week or two before. Actually, they never gave me the windshield wipers, but I am picking my battles here. The salesman, Eric Williams, and his manager were impossible to get a hold of by email or phone. I made several unnecessary trips to the dealership due to their not telling me the car wasn't ready before our agreed upon time. I tried to cancel my GAP/CNA which the guy badgered me into (I refused it initially but he wouldn't accept no as an answer, telling me I could cancel at any time) but they ignored my written requests for over four months, causing me to be paying interest on a much higher principal. I filed a BBB complaint, but their accreditation was revoked before they responded. (A revoked BBB accreditation means they are not responding to complaints...big surprise there.) Finally, they sent in a "response" saying they had talked to me and I was satisfied, which was a complete lie, as I had not talked to them in weeks and still had several unresolved issues. I sent in more documentation and the BBB "determined that the company did not do all that it could have been reasonably been expected or been responsible to do to resolve the issue. This case is being closed and will be reflected in our files as Unresolved." I filed a complaint with the CFPB, who told me after 45 days that they could not send my complaint to the company because Waxahachie Autplex was not set up on their portal (which again means that they are not concerned with answering complaints.) I filed a complaint with the DMV and did have some luck with the Investigator I spoke with. He told me he had trouble getting them to respond to him too (he works for the agency that provides licenses for them!) but finally was able to get me in touch with a clerk, the single helpful person I have worked with here, who overnighted the refund check for my CNA and GAP. It still ended up costing me money because my lien holder won't backdate the payments (which as I said before were over 4 months late) but I am picking my battles here too. The Investigator told me that Waxahachie Autoplex has a history of violations, just dating back the two years he had records for, and had been fined for noncompliance in the past. He also discovered that the paperwork they had on file for me was missing certain sections, beyond what I was aware of. Buyer beware. You can do better.
I Recommend This Dealer:
Eric Williams, John Coppock
Did you find this review helpful?