Wellesley Mazda
Wellesley, MA
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Wellesley Mazda definitely gives the customer a better experience than the 'mega-dealers'. The buying process was efficient and NOT consumed with an excessively lengthy charade of back and forth offers an experience than the 'mega-dealers'. The buying process was efficient and NOT consumed with an excessively lengthy charade of back and forth offers and counter offers. I went in without an appointment to see a lightly used (2010) Mazda5 that I saw on their website. I was initially worried when Roberta started off with a survey of 'what I felt was important in a car', but when I explained where I was in the buying process-- settled on a new or used Mazda5 and wanting to buy in the next week or two-- she listened and quickly shifted to showing me the car I came to see. Within 30 minutes of coming in the door I was test-driving it. 3 hours later I had bought it and completed all the trade-in and financing paperwork. The negotiated deal was OK price-wise. I feel I probably could have gotten a somewhat lower price elsewhere if that is all I cared about, but I also feel the price was fair and that the negotiation process was respectful of my time and intelligence (in other words, they were straightforward and there was not a lot of b.s.) I feel the 'customer loyalty program' was a bit oversold. They tell you every other scheduled maintenance is free, but what they do is just insert $33 oil changes in between every expensive real scheduled maintenance. It's nice to get free oil changes, of course, but its not like your getting a $400 scheduled service for free, and that is the impression you get at first during the sales pitch. I wish they had just said 'free oil changes' or shown the little booklet fully detailing the program up front. I would have still thought the program is nice, but I wouldn't have had as high expectations and I would not have felt a little disappointed after I bought the car and saw what the program actually was. What I was VERY HAPPY with was how Roberta handled a slight hiccup when I came back to pick up the vehicle that night. The second key to it was missing, and she speculated that it got locked up in the service dept which was closed. She offered to mail it to me the next day so I didnt have to come back. As it turns out the key was really lost, so she arranged to have a replacement made, and got it done quickly. Of course this is the right thing to do, but not every dealer would. I know from a similar experience at Charles River Saab in Watertown where I bought a used Saab 9-2x two years ago. The cigarette lighter/coin tray cover door was broken when I went to take delivery of the car, and they said they would order the part and replace it free of charge. I took their word, but over the next month I called both sales and service three times to arrange it and they never came through. The just gave excuses like 'we are having trouble locating the part'. They never followed up, and I finally gave up calling them back. So you see, because I had been burned before at other car-buying experience, I was especially happy when Roberta at Wellesley Madza handled the key problem gracefully and promptly. More
Great experience overall on the sale of a new CX9. Some small new car prep items like some of the tape being left on door handles and rear AC/Heat unit, window wash fluid not filled and a small pen mark on small new car prep items like some of the tape being left on door handles and rear AC/Heat unit, window wash fluid not filled and a small pen mark on the door arm rest. However, still very happy so far with the dealership. More
I was satisfied with their service. They were very friendly and easy to talk with them. Especially, my sales person is competent to explain and make me attractive to Mazda in terms of its quality and friendly and easy to talk with them. Especially, my sales person is competent to explain and make me attractive to Mazda in terms of its quality and price. Most of all, he is very patient to wait for our decision to buy a car. He is a good one. More
the folks at Wellesley Mazda are fantastic. Rather than pressuring my wife and I to make a purchase immediately, they respected our decision to wait and think over our options and out finances. My wife wa pressuring my wife and I to make a purchase immediately, they respected our decision to wait and think over our options and out finances. My wife was particularly grateful given her prior experience with hard sell dealerships that made her uncomfortable. In the end, we got a great car at a great price and had a great experience. Bill Ianelli and the Sales Manager (whose name escapes me at the moment) were great to work with and I would recommend Wellesley Mazda to anyone. More
We purchased a 2010 CX-9 from Wellesley Mazda. We had a great experience working with Bill and Dan on the initial sale and then again with Alex and Mitch after the sale. We are very satisfied with our pur great experience working with Bill and Dan on the initial sale and then again with Alex and Mitch after the sale. We are very satisfied with our purchase price. This is our second car purchased from Wellesley Mazda and we couldn't be happier. We highly recommend Bill Iannelli. He’s an upfront and honest salesman. More
I came in originally interested in leasing possibly a Mazda 3 or something similar. I didn't know much about the leasing options, but was able to get some clear information on how it works. We started Mazda 3 or something similar. I didn't know much about the leasing options, but was able to get some clear information on how it works. We started out by going over my price range for monthly payments and money down. I was able to test drive two vehicles no hassle. The sales person was knowledgeable about the vehicle. One my second visit I had progressed to wanting to finance a vehicle and worked with another agent who was equally helpful in providing the test drive and working through the numbers with me. I purchased a new MAZDA Speed3 for a monthly payment I could afford and a down payment within my budget. I did not feel pressured or embarrassed at any point..the transaction was very agreeable. Thank you. More
Wellesley Mazda made the shopping experience for trading Wellesley Mazda made the shopping experience for trading in a vehicle and buying a new one pleasant, not stressful and very accessible financially wi Wellesley Mazda made the shopping experience for trading in a vehicle and buying a new one pleasant, not stressful and very accessible financially without exerting any pressure. People in all departments were helpful and honest. Roberta is great at reading and responding to customer needs without any fake friendliness or pushiness. I also spoke with someone in service, David, who was very helpful and honest. The owner loyalty program and lack of commission based sales made the cherry on top---after many horror stories of new car shopping I was relieved and pleased to commit my future business to wellesley mazda. More
My wife and I were looking for our second car and the best deal for a fully-loaded mid-sized card. After doing the comparison between different makes and different dealerships over the labor day weekend, best deal for a fully-loaded mid-sized card. After doing the comparison between different makes and different dealerships over the labor day weekend, I had called Roberta to finish the deal on a new 2010 Mazda 6. We didn't have to push hard to find the right monthly payment options for us and Roberta seemed very dedicated to helping us reach our goals. The next week, our first car was in the shop and I wanted to know if the dealership would provide a shuttle service or if I would have to call a taxi. To my surprise, Roberta offered to personally pick me up and bring me to the dealership to sign my papers and finish the transaction. The last process was painless. Mitchell worked with me to make sure that everything finished quickly and never once pushed me to add anything more to the vehicle. My impression of the staff as a whole was that they are relaxed and at the same time willing to put 110% to their customer's needs. It's not difficult to smile and even be friendly around them. More
We just bought our 2nd car from Wellesley Mazda since moving from the UK to the USA in April 2009. A Mazda 3 to add to the CX-9. We had a great experience both times. You can see that staff like to work moving from the UK to the USA in April 2009. A Mazda 3 to add to the CX-9. We had a great experience both times. You can see that staff like to work here. This coupled with the fact that despite the purchases being 15mths apart I dealt with the same people. I really can not say enough positives about WM. The service program they have has also beenm effortless and very cost effective. If you are on the look out for a new Mazda I'd consider going here if i were you. they were not the closest to us (we live in Winchester) but they were by far the most transparent and professional of all the dealers we talked to. keep it up guys. More
Roberta was friendly and informative. She didn't use any of the usual "car salesperson" lines and didn't bash the competitions products, she simply presented what Mazda had to offer (options, price, review of the usual "car salesperson" lines and didn't bash the competitions products, she simply presented what Mazda had to offer (options, price, reviews and programs). Roberta also was not put off when I didn't care for the Mazda 3's ride and understood that it wasn't the car for me. She mentioned the Mazda 6 was much bigger and maybe would fit what I was looking for. She was patient and professional knowing that I was looking at other vehicles and that I had a busy week when trying to get back to the Mazda dealership to close the deal. More