Back

Wellesley Toyota

Wellesley, MA

4.9
1,981 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
Contact Dealership

234 Worcester Street

Wellesley, MA

02481

Directions

By Type

Showing 1,981 reviews

February 27, 2011

I had a very bad experience with Wellesley Toyota. After finding the used vehicle I wanted, I negotiated the deal with the Sales Manager Shaun Fisher. The day that I picked up my vehicle, I noticed that th More

by tdifilippo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Fisher (Sales Manager)
Feb 27, 2011 -

Wellesley Toyota responded

Dear Mr. Difilippo, I'm sorry to hear about your experience at Wellesley Toyota Scion. I wish we could have tried to resolve this issue privately first rather than publically on a public web site. I would like to apologize if you feel that Wellesley Toyota Scion endorses "bullying tactics." We certainly do not endorse these tactics and I assure you that it was not Mr. Fisher's intentions to make you feel this way. He tried his best to provide you with an incredible deal that included at no cost to you the repairs to body side moldings and four brand new tires at an already discounted price. However, Mr Fisher also brought to my attention that you accused him of "hidden damages" in a condescending, combative demeanor. Phrases such as "oh, I guess I lose to the dealership huh?" was hurtful to Mr. Fisher who tried to work with you during the entire sales process. And as you mentioned, those scratches were pre-existing. I hope this was all just miscommunication as we truly do aim to please. Again, I am sorry that are unhappy with Wellesley Toyota Scion. If we could turn back the hands of time, I am sure we both would have done business differently. Thank you for your comments, and I will re-emphasize to all personnel in the dealership the importance of customer service. Sincerely, Nai Ko, Jr. General Manager.

February 27, 2011

I was looking for a Toyota Highlander Hybrid. Toyota of Wellesley had the best price on the model I wanted. Jessica guided me through the buying process by providing information about the car's operation, More

by thegoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Czyryca, Shaun Fisher and Michael Kistoglou
February 25, 2011

I negotiated a competitive price for a new Venza with Andrew via email and closed the deal with Martin. Andrew actually helped me understand that an offer I had received from another dealer was not as go More

by willhawkes14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Crede and Martin Hansberry, Martin Hansberry
February 20, 2011

I worked with a guy names Ted who was helpful right off the bat and more then happy to help make the entire process a breeze. I had already walked in there looking for the new 2011 Scion Tc and had already More

by lward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Eliadis
February 15, 2011

I went to Wellesley Toyota with my daughter who was purchasing her first car. I have purchased numerous cars in my life, and I was extremely satisfied with the experience we had at Wellesley Toyota. F More

by nlandry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Crede and Michael Kistoglou
February 11, 2011

From the second I encountered them to the time I received the keys to the new car AND BEYOND, Chris and Greg were extraordinarily helpful, kind, efficient,and energetic. Not only did feel well served, I fe More

by Helaine W. Dietz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Davies, Greg Lavin, Nathan
February 09, 2011

I was looking for a newer Camry XLE. Wellesley Toyota was one of the dealers area who had some available. After checking all those dealerships it was a no brainer that I would buy from Wellesley. From my sal More

by paulheanue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jason crede
February 02, 2011

I would have recomend this place because of thw friendlyness of the people! The man ive worked with (Ted) , i saw him as a friend who was trying to give me the best and not sell me stuff i did not More

by Ednaztc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theodore E
February 02, 2011

We came to the dealership to test drive a 2010 used Highlander Hybrid after doing much research and deciding the car was likely a good fit for us. To our surprise, Jason was very laid back and up-fron More

by amaekruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Crede
January 19, 2011

-They gave me a good price - Stayed with same price even -They gave me a good price - Stayed with same price even though I was late responding -Chris Davey worked very nicely with me to facilitate the sale More

by rmkpicco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Davey
...
166
...