Wellesley Volkswagen - Service Center

Great Service. Now my car has heat! We have used this service center for 17 years for our Volkswagen Passat and have been completely satisfied with the service. All of the employees a We have used this service center for 17 years for our Volkswagen Passat and have been completely satisfied with the service. All of the employees are great. They are professional and service oriented. More

Scheduler's efforts Drew did a great job getting the work started even before my appointment time and then explaining the entire post work report so I knew just what was Drew did a great job getting the work started even before my appointment time and then explaining the entire post work report so I knew just what was done and where my car was in the maintaince scheme of things. So pleased More

Great Service This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great abou This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great about keeping me informed about the progress on the service for my car. He was clear about what needed to be repaired and why and always told me what the repairs would cost. The dealership provided a loaner car which I really appreciated. More

20,000 mile service All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me a All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me at a convenient time, and the results are always A+. I have full faith and confidence in their workmanship and their word. More

Best VW service ever. I deal with Mike and he is the best ffs. So if you ever have a problem with your car see him. By the way he drinks Macallam fine oak whisky 15 year. G I deal with Mike and he is the best ffs. So if you ever have a problem with your car see him. By the way he drinks Macallam fine oak whisky 15 year. Grrrrreat stufffff. More

Always happy with Wellesley VW service department Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled service, greeted me with a smile and service was completed at the very beginning of the time window I was quoted. I couldn’t be happier. More

It's always easy to speak with the service department, and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW as they always seem to surprise me with their professionalism, not to mention keeping our VW vehicles in perfect running condition without any doubts. Peace of mind comes easily after having our VWs serviced here. More

Another good service appointment at Wellesley VW It was easy to get an appointment day and time that suited my schedule and the free shuttle service provided by Wellesley VW enabled me to get to my m It was easy to get an appointment day and time that suited my schedule and the free shuttle service provided by Wellesley VW enabled me to get to my morning destination without inconveniencing my friends or family members. The service members are efficient and friendly. More

Thanks for the prompt help I had a recall notice and some dashboard signals telling me to check lights. Everything went smoothly and as planned. I was in and out in the time t I had a recall notice and some dashboard signals telling me to check lights. Everything went smoothly and as planned. I was in and out in the time they staid it would take. Thank you! More

Terrible I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was told that a mechanic had dropped and broken a part (NOX sensor?) and there were none in the US so I would need a loaner for a week or so. Since I was about to travel I explained I would need the loaner for over a month - suddenly the part was found, and the car would probably be ready for Saturday. On Friday I collected the loaner, which was almost out of gas! Nobody called on Saturday to say if the car was ready or not. Along the way Matt explained "there are other VW service centers you can go to" (indeed, there are). Untimely and poor service. Drew (IMHO an excellent employee) was helpful but that can only go so far when the service is so awful, the laoner car so low on gas, the communication so poor and Matt's quote. More