Wells Auto Group

BUYER BEWARE. You cannot trust these people. Do NOT believe a word they say regarding vehicle condition or any alleged vehicle inspection they claim to have done. You cannot trust these people. Do NOT believe a word they say regarding vehicle condition or any alleged vehicle inspection they claim to have done. Here is the horrible experience I have had. I live in Salina Kansas and had been looking for a good used truck locally for a couple of weeks unsuccessfully. So I decided to look online and saw that Sam's Club has an auto-buying program where I found a truck at Wells Auto Group in McKinney Texas. I called the dealership to enquire about the truck, its condition and terms. During these conversations, I told the salesperson that I was very nervous about purchasing a used vehicle without being able to drive it or have an independent mechanic do a pre-buy inspection. The salesperson informed me that more than 60% of their vehicle sales come from online buyers; and, for that reason they do a very thorough vehicle inspection before any vehicle is sold. I was assured that there were no mechanical problems with the vehicle. The salesperson (I believe he said his name was Nadar) even sent me a picture of an inspection that they had supposedly done on the vehicle as evidence of its good condition. There were many items in the inspection which included all the things you would expect in a vehicle pre-buy inspection. Nadar went over each item with me; and, made it sound as though they had gone over this truck with a fine-tooth comb and found no problems. Nadar spent considerable time and went to great length to assure me that every item on their inspection sheet had been inspected and was in good working order. I again voiced my concerns about wanting to have an inspection done, and again he assured me that there was no need. He even went so far as to tell me that he had personally driven the truck earlier that very day and that it was very nice and in great shape. He went so far as to say that it even smells like a new car. At this point I told him I was ready to move forward with the purchase of the truck. He then tried to tell me the best deal he could get me was $3000 more than the advertised price....... I sent a copy of their ad for the truck with the price and they begrudgingly came down on the price. When the truck finally got to me, I hopped in to take it for a spin, and immediately things went bad, first I found that as soon as the lights were turned on it blew fuses; then, as I attempted to back out of my driveway the front felt like it was hopping. I got it on the road and within a minute or so the check engine light came on and the engine felt like it was stumbling. I attempted to slowly make a left-hand turn and the truck started violently hopping; and, almost every warning came on, ABS, Traction control, service engine, stabilitrack, all came on. I pulled off the road because the truck was unsafe to drive and called the dealership (this was the first time I drove the truck). After much negotiation they agreed to cover the cost of repairs. If I would do the legwork to get a reasonable price. One dealership estimated the repair could easily cost more than $4000. After negotiating with several shops. I was able to get all of the repairs done for $1728.42. The repairs included 2 ball joints, a sway/stabilizer bar link kit, two control arms and ball joint assemblies, a stabilizer bar control link, an engine oil pressure switch requiring intake manifold removal, and $142 for the electrical diagnosis and repair so the lights would work, and a front end alignment. The receipts totaled $1728.39 and Wells Auto went back on their word and sent me a check for $422.42. How they arbitrarily came up with that amount I do not know. They said the remainder was normal wear and tear. I was told that I was purchasing a vehicle with no mechanical problems and this is what I got! I am contacting an attorneys to see if there are legal remedies. More

Mo was amazing! He took care of me from the beginning amd all thr way thru the end. He is phenomenal. He took care of me from the beginning amd all thr way thru the end. He is phenomenal. More