West County Honda

All sales Managers lied. Brad McGrew started the whole story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied about my car delivary which was paid in cash already so then Bill Donald took over. He also lied. After all the grief and complains to Honda Customer service I finally rec'd my car. Orderd on April 30 th 2011. Paid on June 9th (cash). Not deliverd till 6/23/11. If the managers lie to the customers ( 3 of them) how are other emplyees expected to behave?. All they had to do was be frank with me. Have never had such an experience...this was my 4 th Honda purchase ( first from West County Honda). They all lied so much I could not believe anything they said. Left three to four messages for the owner and he never responded. I have never had to purchase a car from a salesman and then have three other managers involved ... and even then have to be told lies. An extremely frustrating experience and a total waste of my precious time. More

Had a great experience here. We worked mostly with Shawn and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair. Shawn knew this was a special night for my daughter- being her first car and all and at the end when she went out to take the car home he had tied a couple of balloons to it! She loved it Everyone there was very nice and it was a great experience for my daughter! We will be back. More

I can rate this dealer more favorably when they follow through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as excellent. I've had the car for almost a week and no one has bothered to tell me that my financing went through or ask if everything is OK with the new vehicle. They are lacking the in the communication after the sale department. More

This was the most pleasant car buying experience I have ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, an ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, and made me feel they wanted my business and were willing to work for it. I was well aware of the list prices and average price paid for the car from the internet and was very satisfied. More

Mr Aaron Maring was excellent with customer service and very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. More

We Traveled all the way from Kansas City, where we couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to p couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to pick up the car. Best dealership we have ever dealt with. I plan to send my mom, who is also looking for a new vehicle to them, and as soon as I am ready to buy a car, I too will make the trip to buy from them. Great customer service as well. Usually buying a car is like pulling teeth, they made it a walk in the park. Thanks to everyone at West County Honda. More

We really came in to look, not buy but we were treated with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day Shawn arranged to have 2 other salespersons (only because he had an appointment with someone coming in to the dealership) to drive our New Element to our house in Illinois with the 2nd guy following to get both salesmen back to the dealer. I consider that over the top, quality customer care. (My husband is not able to drive due to his eyesight right now)This action prevented us from having to get someone to bring us back to your dealership at a later day. All in all our expereince was great. We will refer anyone who is looking to you dealership. More

They definitely had the best price but they had some trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic price on the vehicle. All the other dealers we contacted claimed that if they matched the price of West County Honda they would be "losing money." If you are like me and consider price the most important factor in where to purchase a new vehicle, I would definitely recommend West County Honda. More

I made approximately 5 visits to WCH in search of a new car. From the moment of walking into the facility until the last, it was the best possible experience in purchasing a car that I could imagine. I w car. From the moment of walking into the facility until the last, it was the best possible experience in purchasing a car that I could imagine. I was offered every comfort in a squeaky clean and bright dealership showroom. It was abuzz with people ready to serve. Mike and Bill explained every detail I needed to make a purchase, and when I felt inadequate to carry through with the purchase, they were courteous and friendly and most kind to my out of town son who carried me the rest of the way. We were all flexible, and they were focused on my need for a car whether new or used. Mike drove a long distance south to obtain the car. There wasn't anything they would not do to grant me comfort and convenience. I wish all sales persons in this business could carry the stress load they must have (and I must have had) shouldered in these economic conditions. We were strangers and now we are friends. I would recommend them to anyone at any time. They dealt well with my inability to make quick decisions and walked me through the process with grace and poise. They understood my financial concerns and my specific needs in a car after asking many questions that might help them to help me make a perfect selection "FIT" for me. The price settled on was perfect; the car itself was all I had expected. They were mindful of every minute detail that would serve me best. I cannot thank my 2 salesmen for their patience, insight, and compassion for my particular needs in a car. They are great guys: friendly, respectful, attentive, great listeners and conversationalists, and super salesmen. I had done some homework before embarking on this process; they did not talk down to me or make me feel inadequate at any time. (As a woman, that happens sometimes...) Mike was there at every turn, available by phone to me as well as my son at any time. And, I must say that on several occasions, as I was waiting for one thing or another, the other salesmen in the area were also mindful of my presence, offering anything that might make me more comfortable. I will look forward to coming back for service, for I know that there will always be someone there to greet me with a big smile and their incredible willingness to serve and strive to be the best. This will be my last car to carry me on these earthly roads; I am excited and delighted that it is a Honda. Thank you! Thank you! Anne Nelson More