I recently purchased a 2016 Honda Pilot from your dealership. Chris Brown who was the sales manager, was really helpful during the sale, and and even afterwards. At the time of purchase, I
was convinced to buy the additional warranty that Honda offers through their finance person (Shane). But once I got the paperwork from the bank, and I calculated and found the amount I was paying for the warranty to be much higher than what I was told, I tried to approach the finance team repeatedly to help me take off the warranty. After repeated attempts, and almost a month, I got an appointment around first week of Dec, and I was able to get a promissory note for the warranty refund with an assurance that the refund cheque would be sent to my bank within 3 to 4 weeks.
But it has now been more than three months now, and there has been no movement in this regards, and I am worried that I would end up loosing my money. I've been to the dealership several times since then, and they've not done anything about it. Obviously, if this was a new pursuit, they would have called and approached me several times, but post purchase, it is tough to even get someone from their financing or management team on the phone. This is disappointing as Honda is a really World Class car manufacturer, and it is unfortunate that my first experience with a Honda dealer was so frustrating.