West Herr Acura of Buffalo

Ok let’s start with the fact I’ve purchased over 10 vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Ac vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Acura has ignored me about it.. so I’ve purchased a 2020 gmc Sierra Denali 3L Duramax in September 2023 n within the second month I had it the timing chain blew.. apparently this was the second time! At least that’s what the mechanic said at west Herr… in which they had it for about a month.. then the check engine light came on 3 more times within the next 2 months after that… for a knock sensor… n some other things .. a valve n again they’ve had it for another month. I was told on Friday from my advisor working on the vehicle that the part finally came in and they would work on it Monday… then they were going to drive my vehicle for 200-300 miles and I would have it back on Thursday..well today is Thursday I was suppose to get it back today 4/4/24 but the advisor has not contacted me yet today. the truck is a dud… a lemon… never had I ever had so many problems with a newer vehicle ever.. wish I never bought it… or better yet wish west Herr would make it right for a loyal customer! I should’ve just kept my Acura. More

Service team thinks they can yell at you and swear at you worst experience ever they need a new service team or they need some new training on how to treat customers worst experience ever they need a new service team or they need some new training on how to treat customers More

Ciara and the West Herr Accura service team always provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃 provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃 More

Awesome customer service! Ciara was kind and helpful with all the questions I had. Rolled out of the dealership in no time thanks to her! Ciara was kind and helpful with all the questions I had. Rolled out of the dealership in no time thanks to her! More

Service was comprehensive which is why I come to WH. Jason is professional and helpful without any nonsense. He and your service department are the reasons I will be back. Jason is professional and helpful without any nonsense. He and your service department are the reasons I will be back. More

Great first service experience for my 2023 RDX. Waiting area was very comfortable and inviting Waiting area was very comfortable and inviting More

Jason went overboard to assist me with my car. Solved my problem and had it fixed within a day.5 stars for him and his crew. Solved my problem and had it fixed within a day.5 stars for him and his crew. More

Service was excellent in all facets. Personnel were polite and professional, answered all questions I asked. Very satisfied. Personnel were polite and professional, answered all questions I asked. Very satisfied. More

I have dealt with Ray LaksHonda/Acuraand now West herr Acura for over the past 20 years leasing Acura vehicles. Yesterday I lesaed my ninth vehicle from West herr with the help of sales associate Kevin Wi Acura for over the past 20 years leasing Acura vehicles. Yesterday I lesaed my ninth vehicle from West herr with the help of sales associate Kevin Wisniewski , Who provided an excellent experience with pricing, financing & equipment needed on the vehicle in a timely fashion I would highly recommend a dealership to anyone who is thinking of an Acura vehicle More

Quick service for oil change was great service on my vehicle will comeback again for service vehicle will comeback again for service More