West Herr BMW of Buffalo

Phenomenal service. Fast, efficient, respectful, and go above and beyond for customer service whether it is purchasing a vehicle or service! Fast, efficient, respectful, and go above and beyond for customer service whether it is purchasing a vehicle or service! More

Love BMW vehicles but service is shady. Took my BMW took in due to service engine soon light came on. Told me the motor was shot. $15,000.00 to fix or give me $2,000. for trade in. 1 year later car is still in due to service engine soon light came on. Told me the motor was shot. $15,000.00 to fix or give me $2,000. for trade in. 1 year later car is still running great for a "shot" motor. More

Definitely the worst. Charged me $7000 for repairs. I get the car back and still have the same issues that I had prior to getting the service done the car back and still have the same issues that I had prior to getting the service done More

Warranty alert Don’t ever buy a warranty from this dealership! They have everything in fine lines and in New York the dealership has control of what is covered and r Don’t ever buy a warranty from this dealership! They have everything in fine lines and in New York the dealership has control of what is covered and refundable!! Management is very rude!!!! More

Great service Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I wi Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I will be back Aurea More

excellent customer service! ! My husband and I where taken care of on a same day purchase! Dennis was very knowledgeable and helpful! I would highly recommend a visit. My husband and I where taken care of on a same day purchase! Dennis was very knowledgeable and helpful! I would highly recommend a visit. More

Poor Service Department This dealership does a nice job selling you a vehicle, however their service department has got issues. Firstly you cannot reach a live person by phon This dealership does a nice job selling you a vehicle, however their service department has got issues. Firstly you cannot reach a live person by phone, you leave a message and they will not return your call. More

Unreal! I wanted my car back. No heads up about the time Not very good communicating the vehicle status my vehicle was there for a wk for spark plugs the original contact ask was it something i would wait fo Not very good communicating the vehicle status my vehicle was there for a wk for spark plugs the original contact ask was it something i would wait for ...total disconnect from the orocess and how it works to my disadvantage i had to go in to find out the status no one is ever avalible by phone. Very inconsedirate of my time. I like my BMW but i dont think i will buy again. customers matter!! More