West Herr INFINITI

Great experience always! Very appreciative of the great service department and their responsiveness. Thank you. Very appreciative of the great service department and their responsiveness. Thank you. More

Always easy to make appointments. I like the dedicated person to make appointments. Usually can get an appointment in a reasonable time frame. I like the dedicated person to make appointments. Usually can get an appointment in a reasonable time frame. More

The West Herr Infiniti Service has always shown me the upmost respect and care for my vehicle since I have leased with them which has been over 16 years. Thank you Kevin in Service and Mark in Sales for a upmost respect and care for my vehicle since I have leased with them which has been over 16 years. Thank you Kevin in Service and Mark in Sales for all you do. More

I could have gone anywhere for an oil change and nys inspection. 2hrs is way too excessive. I won’t be back. inspection. 2hrs is way too excessive. I won’t be back. More

Great service every time. Courteous and thorough, researching all indicated issues. Car received on time with no waiting. Excellent overall experience. Courteous and thorough, researching all indicated issues. Car received on time with no waiting. Excellent overall experience. More

I had no choice for transmission repair other than West Herr. Communication was lacking, no written warranty after completion of work. No verification that my transmission was either replaced or repaired. Herr. Communication was lacking, no written warranty after completion of work. No verification that my transmission was either replaced or repaired. More

Bought a 2022 certified infinity in June 2023. Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overl Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overlooked if certified? More

I have always appreciated the courtesy & professionalism of the West Herr staff. From sales ( Frank DuQuette ) to Infiniti service/repair ( today I had the pleasure of working with Kevin Hardwicke ) of the West Herr staff. From sales ( Frank DuQuette ) to Infiniti service/repair ( today I had the pleasure of working with Kevin Hardwicke ) More

Everything was done that I asked to be done and I appreciate coming to this location. appreciate coming to this location. More

I had a great experience with Brady and the team at west herr, everything was smooth and easy. herr, everything was smooth and easy. More