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West Herr Toyota of Rochester

Rochester, NY

Overview
Reviews
Vehicles
4.9
232 Reviews
Call Dealership (585) 225-6600
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4374 Ridge Road West

Rochester, NY

14626

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Showing 232 reviews

April 07, 2024

Pleasantly surprised this time around Normally we are unhappy this time was a different story The price was right ! More

by gundi59
Recommend Dealer
Yes
Employees Worked With
Derek
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Apr 08, 2024 -

West Herr Toyota of Rochester responded

We are sorry to see the three-star review. If you could please reach out to our General Manager, Jay Jay, we would like to look into this further for you. You can reach him at 585.721.8502. Thank you.

Helpful
April 05, 2024

They were able to get me in immediately and took care of problem by solving the stop start issue. More

by rsysol
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, shuttle driver
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Helpful
April 04, 2024

Reminders, updates, explanations, turn times! All excellent!’ A wonderful experience for car repairs. I couldn’t recommend and higher. Thank you’ More

by Jjlacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
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Helpful
April 02, 2024

Kyla was professional let me know what the status of my toyota was more than once, service was great More

by sbovenzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Paradiso
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Helpful
March 30, 2024

Very friendly and patient. Willing to answer all our questions and find the best car. More

by ShrRich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Williams, Steve Dermody
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Helpful
March 29, 2024

Staff is very nice, they make you feel welcomed. I was taken care of in a timely manner. More

by 1970mbrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Helpful
March 13, 2024

Ryan and the staff were professional, friendly, and helpful. My experience was very positive. I will definitely return to West Herr More

by Agelabert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Helpful
March 07, 2024

Tim was awesome! Visiting from NC…..he assured me the problem was solved. System went down because of rain and/or dirt in camera. More

by ljasmuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Helpful
February 29, 2024

Always the best service , my Toyota and the friendliness of everyone is great. Derick is great in service. Awhile ago, when I was here, I met Sentina Spaziano from sales. I made it a point to visit her toda More

by ostromeckibob
Recommend Dealer
Yes
Employees Worked With
Derick.at Service and Sentina at Sales
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Feb 29, 2024 -

ostromeckibob responded

It’s the people that make a place. This dealership has become my favorite place.

Helpful
February 24, 2024

Efficient, courteous with minimum wait time wait time. Few time I’ve needed to bring car in it has always been same experience. More

by Marggentile4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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