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West Herr Toyota of Rochester

Rochester, NY

4.9
227 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 227 reviews

April 29, 2024

First time to this service department. Very impressed. 5,000 mile service was done in 45 minutes. Very professional service person, helpful, friendly. I'll be back! More

by gshortt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan was helpful, easy to work with.
April 23, 2024

The dealership has fair pricing for new cars and does not put pressure on customers to sign immediately! Their service department is excellent! More

by cdsrwheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Paradiso, Barrosz Grzywacz
April 14, 2024

Ryan is nice to work with. Fast clean service quick work. Clean break room. Friendly More

by dwigp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
April 12, 2024

This location is always great! This dealership is the only on I would use. I recommend it to friends and family! More

by queenplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
April 11, 2024

Great and efficient service whenever I go. Crew listens to my concerns, and are friendly and knowledgeable. More

by purplran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
April 07, 2024

Pleasantly surprised this time around Normally we are unhappy this time was a different story The price was right ! More

by gundi59
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 08, 2024 -

West Herr Toyota of Rochester responded

We are sorry to see the three-star review. If you could please reach out to our General Manager, Jay Jay, we would like to look into this further for you. You can reach him at 585.721.8502. Thank you.

April 05, 2024

They were able to get me in immediately and took care of problem by solving the stop start issue. More

by rsysol
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, shuttle driver
April 04, 2024

Reminders, updates, explanations, turn times! All excellent!’ A wonderful experience for car repairs. I couldn’t recommend and higher. Thank you’ More

by Jjlacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
April 02, 2024

Kyla was professional let me know what the status of my toyota was more than once, service was great More

by sbovenzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Paradiso
March 30, 2024

Very friendly and patient. Willing to answer all our questions and find the best car. More

by ShrRich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Williams, Steve Dermody
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