My Review Of West Hills Honda:
Brought our CR-V in for recommended service (50K miles) and to read any stored codes, if any. I made an appointment ahead of time, and they were very busy when I arrived, but were ready for the car when I got there, which implies good organization. The lounge is comfortable and there's a coffee bar and wifi. They topped up all the fluids and changed the rear differential oil, inspected the brakes, wheel bearings, updated the ECU software, checked alignment and recommended a transmission oil/filter change and flush (no thanks). They washed the car, which I didn't ask for, but I thought was a nice gesture. They didn't do a terrific job, but - hey; this isn't a car wash. For all that, the bill was zero, nada, zip. I'm pretty sure Honda reimbursed them for the diffy oil, but I was pretty shocked just the same. They want my business and they act accordingly. I expected to pay for the service; this was a very refreshing change from what I'm used to from auto dealerships.
I bought some maintenance items while I was there. The parts weren't in stock (dash lights not in stock? Really?), so I had to pick them up later. The items were ridiculously expensive, but I expect that from a dealer, because some things aren't available anywhere else and they probably had to come from Japan. Also, they have that nice showroom and all those hungry staff to feed and buy shoes for. (pro tip: dealers are not the least expensive parts-buying option). They did not call when the parts arrived; I had to call and find out if they were there. They can get whatever you need there, but communication is an area they could improve on. My expectation of a dealer is that they would have a fairly large stock of brand-unique spare parts on hand, but that seems to have changed in the years since I was a tech at a dealer, and they appear to have moved to a central parts warehouse. If you order the parts on the phone, you can save a trip. I no longer expect to go there and pick up much of anything on the day I need it. I have experience working at a Porsche/VW/Audi dealer as a mechanic in the distant past, and these guys have really impressed me. I have no experience with their sales staff. The public side (service writers) of the service department is outstanding. There are plenty there to handle crowds of customers in a reasonable amount of time, they're knowledgeable about their product and the ones I've had contact with seem to be sincerely interested in getting things done and generating happy customers. Works for me!
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