West Hills Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of West Hills Honda:
I had THE WORST experience buying a car from West Hills Honda; when I first stepped onto the lot, they quoted a price of $18,500 for a car with an MSRP of $16,000! I lowered the asking price and bought a new car that Saturday, but the color I wanted was not available on the lot, so they had to transfer it from another dealership. I was told that it was already available and that I would recieve it on Sunday. I didn't recieve the car until that WEDNEDSDAY...not only was the car not ready to be picked up, but they lied about it's status...it was still being transported to Washington on a truck! The worst part of it all was, after the sale, West Hills forgot that I existed...I had to constantly call to find out the status on my car. I was the customer; they should be informing me of the situation. Plus, everytime that I called, my dealer or his manager was always conviently in "a meeting". I really felt like West Hills gave me the run-around AND the brush-off. I am a young female so all that they saw was someone they could take advantage of. They are so preoccupied with potential customers that they really neglect the current ones. PLEASE...before you buy a car at West Hills, research other dealers in the area. The customer service at West Hills is truly HORRIBLE!

Was this review helpful to you? Yes | No