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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
474 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 474 reviews

March 03, 2026

Great They did a great job and I am very satisfied with the timely service More

by drangeloff1
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Mar 04, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you are very satisfied with the timely service at West Side GM of Berlin. We appreciate your kind words and hope to see you again soon! West Side GM Team (920) 361-5100

February 26, 2026

It was a pleasurable experience and very nice people. Excellent service. Thank you Clean atmosphere More

by Mnhcardenas2020
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Feb 27, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasurable experience with us at West Side GM of Berlin. Our team takes great pride in providing excellent service and maintaining a clean atmosphere for our customers. We appreciate your support and look forward to welcoming you back soon! West Side GM Team (920) 361-5100

February 25, 2026

Waited over an hour and a half from the time John said to pick up our vehicle. Never offered anything to drink. Sat in his office bored. More

by finkbri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the wait time and service during your visit to West Side Garage, INC. Your comments help us understand areas where we can improve. If you’d like to discuss this further, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. West Side GM Team (920) 361-5100

February 24, 2026

Always good Very fast and did a good job getting me in on a timely manner More

by KJBLOCK88
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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Feb 25, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with us at West Side GM of Berlin. Our team always strives to provide timely and efficient service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

February 21, 2026

Easy to work with, fixed my car quickly, fair pricing, good quality repair, good customer service. More

by PBRASCH2000
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Feb 22, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you found us easy to work with and that we were able to fix your car quickly while providing fair pricing and quality repairs. At West Side GM of Berlin, we strive to deliver excellent customer service, and your feedback reaffirms our efforts. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 16, 2026

Staff is very thorough and informative. They keep my care in great running condition. Thanks More

by tsmusic1
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Feb 16, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM appreciate your feedback and are delighted to hear that our staff has been thorough and informative in keeping your car in great running condition. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

February 13, 2026

Customer service is great. I got my car in for service quicker than I thought I would and it's greatly appreciated. Both Gene and Jeff are very pleasant. More

by darbell2003
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Feb 14, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and that Gene and Jeff made a positive impact. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin for your future service needs! West Side GM Team (920) 361-5100

February 08, 2026

Told me straight off what was wrong and a couple options to fix it and was honest More

by Bbygirlbriy
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
Report | Print
Feb 08, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback about your experience at West Side GM of Berlin. It's great to hear that our team was able to provide you with honest options for your vehicle. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

January 26, 2026

I was completely satisfied with my experience with the dealership & intend to return there for my future maintenance needs. Thank you. More

by PJBSKI612
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Jan 26, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you were completely satisfied with your experience at West Side GM of Berlin. We look forward to assisting you with your future maintenance needs. Safe travels, and see you again soon! West Side GM Team (920) 361-5100

January 18, 2026

5 Great service , I have been doing business for 25 years with them They always have the truck i need More

by marilyn.harvot
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
Report | Print
Jan 18, 2026 -

West Side Garage, INC. responded

Thank you for your positive review, Marilyn! We truly appreciate your loyalty over the past 25 years and are thrilled to hear that you consistently find the truck you need at West Side GM of Berlin. Your support means a lot to us! We look forward to serving you again in the future. West Side GM Team (920) 361-5100

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