Westbrook Honda

Westbrook Honda
1 Flat Rock Place
Westbrook, Connecticut 06498
(860) 399-9300

Manufacturer: Honda

Most Reviewed Employees
Manu Serohi Manu Serohi
Sales Consultant
Larry Bagley Larry Bagley
Sales Consultant
Mike Hamilton Mike Hamilton
Sales Manager
Sammy Amer Sammy Amer
Sales Consultant
Randy Searles Randy Searles
Finance Manager
Chris Paduch Chris Paduch
Business Manager
Tim Devlin Tim Devlin
Sales Consultant
Luke Pannone Luke Pannone
Sales Consultant
Jim Riter Jim Riter
Sales Manager
Henry Stirbl Henry Stirbl
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
43 Reviews
Westbrook Honda

Overall Score: 4.5 Star Rating4.5



About Westbrook Honda
Certified: Westbrook Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Westbrook Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Westbrook Honda
Welcome to Jon Lorensen's Westbrook Honda, in business since 1982, and conveniently located at Exit 65 off I-95. We offer a full complement of New, Certified and Pre-Owned vehicles that all come backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive no-charge value guarantees!

Westbrook Honda is an EXCELL Validated Honda Dealer, one of Honda's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction. So, from Sales to Service and everything in between, at Westbrook Honda...we treat every visitor to our dealership as an honored guest in our home...every day, every time, without fail...no exceptions! Thank you for considering Westbrook Honda.


LannyBell
5/22/2012 3:55:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sammy Amer

My Review of Westbrook Honda:
From the moment I parked at the dealership, a smiling sales representative greeted me and offered his help. I knew which particular vehicle I was interested in-- my sister-in-law had just called my attention to it from an online search she had conducted. He was able to take me right to it; and after an initial inspection, we went to the office for a cup of tea as we further discussed my needs and plans. Afterwards he accompanied me on a short test drive in the locale-- I live nearby. I was very impressed with the car, and especially with the representative, as he patiently answered my questions. I paid a deposit to hold the car for two days, so I could go home to discuss the matter with my family and my financial adviser-- I am retired, and must proceed cautiously with any significant purchase. I was ready to proceed with the deal when I returned. That day I paid a second deposit and took a longer drive. When I got back from that, I was offered a delicious lunch as we quickly settled on the remaining financial details. I signed the agreement on the spot and made another appointment for three days later, when I brought in a cashier's check for the final payment; the transfer was completed over a cup of coffee. Throughout I enjoyed a very pleasant experience, and I never felt pressured or rushed. I would not hesitate to return to this dealership in the future, and can honestly recommend it to any of my friends and acquaintances.

Share on Facebook

Was this review helpful to you? Yes | No
ctmontessori
5/17/2012 10:37:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Manu Serohi

My Review of Westbrook Honda:
Manu is a great sales person. He makes you feel like family. If you need a new or used Honda, make sure you ask for him. He will take care of you!

Share on Facebook

Was this review helpful to you? Yes | No
m1urban
5/11/2012 5:15:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Devlin

My Review of Westbrook Honda:
We received excellent service from Tim Devlin and the rest of the sales staff at Westbrook Honda. Tim listened carefully to what we were looking for, then he patiently and regularly contacted us with possible used vehicles that fit our particular needs. Once the proper vehicle showed up on their lot, Tim contacted us right away and arranged a test drive. There was no pressure, and all our needs were met. Our experience with Tim and Westbrook Honda changed our opinions about buying cars from dealers. We're very satisfied with our purchase.

Share on Facebook

Was this review helpful to you? Yes | No
abooth
5/8/2012 2:56:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Manu Serohi

My Review of Westbrook Honda:
Westbrook Honda has never let me down. My family has purchased/leased 3 vehicles with them so far and I will certainly continue to go back in the future. The employees work hard to get you the best deal possible. Everybody there is friendly and knowledgeable. The facility itself is clean and inviting. While you are waiting, you can help yourself to a free cup of tea/coffee/water. Service there is great too! No need for a service appointment. Just drive right in and you are good to go. Although I have never used this service, I believe they have a van that will drop you off and pick you up at the outlet mall down the road while you wait for your car. Overall, this Honda dealership is one of the best.

Share on Facebook

Was this review helpful to you? Yes | No
NanaCourt
5/8/2012 9:31:38 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Manu Serohi, Mike Hamilton and Mike Hulbert

My Review of Westbrook Honda:
I had been comparison shopping for a new car at several Honda dealerships.
I wasn't sure which Honda would fit my needs (Accord, Civic or Fit).
I was helped by Manu Serohi, who I found to be very friendly, hard working and very knowledgeable. When I told him I needed to think it over, he was patient and understanding. It had been 17 years since I had purchased a new car. Manu and Mike Hamilton gave me the best deal. Manu was also assisting Michael Hulbert, who I believe was a new emloyee in training. I think Manu did an excellent job in the process of selling me a new car and training a new employee. Manu is very professional in every aspect of the word.

Manu and Mike Hamilton were helpful in working out the best financing for my circumstances. Randy, handled the paperwork and explained the documents fully.
This is the second Honda I purchase from Westbrook Honda, the first being 17 yrs ago and I returned again and was very pleased. Thank you to all! Great experience

Share on Facebook

Was this review helpful to you? Yes | No
mildew
4/27/2012 10:12:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Paduch, Manu Serohi

My Review of Westbrook Honda:
My wife and I had been shopping for a car a few months ago. We were helped by Manu, and never forgot the friendly and knowledgeable service he provided. When we told him that we wanted to wait a few months, we expected that he would be disappointed and put on pressure. To the contrary, Manu was friendly, and told us that he looked forward to seeing us when we were ready. We never forgot him, so, yesterday we returned to buy our car. No shopping around for the best deal; we were certain that Manu would give us the best deal. Once again, he was very hard working, friendly, extremely knowledgeable. Manu not only helped us greatly with selecting our car, but was very helpful with structuring the best financing for our circumstances. Last night, after we drove home, I spent some time studying the paperwork. It was then that I realized how good a deal we had -and - we love the car.
Chris, who handled the paperwork explained the documents fully, explained our options, and also never put on any pressure.
This dealership is a credit to Honda and has earned our loyalty and appreciation. It is a privilege to be able to publicly say these things about them. And, by the way, just meeting Manu is worth the visit.
The Millers

Share on Facebook

Was this review helpful to you? Yes | No
motherearth
4/23/2012 8:41:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry Bagley

My Review of Westbrook Honda:
Larry was very professional, friendly and helpful. He made it a great experience!! He was sensitive to our needs and made it happen!!! He hooked us up with a great car and we are grateful....We will be back again!!! THANK YOU LARRY!!!!

Share on Facebook

Was this review helpful to you? Yes | No
tlewoc
4/17/2012 12:22:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sammy Amer, Mike Hamilton

My Review of Westbrook Honda:
This past week I had finally paid off my previous car and decided it was time to look for a new vehicle that was safe for my family to drive. My wife and I were ready to purchase a new or used vehicle that fit exactly what we were looking for. I ended up at Westbrook Honda after a bad experience at another Honda dealership that left me apprehensive in buying something new to drive. The staff at Westbrook went above and beyond to find a vehicle that fit my budget and within my timeline. There was no "run-around" or misgivings in terms of what they were offering and what I wanted to buy. They took time and care to treat me like a valued customer (even though it was my first time at the dealership). I would highly recommend their staff to anyone looking to purchase a new or used car. They made the experience, as worthwhile and comforting as possible.

Share on Facebook

Was this review helpful to you? Yes | No
Joe Riga
4/13/2012 12:32:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hamilton, Jim Riter, Manu Serohi

My Review of Westbrook Honda:
Working with Manu, Mike and Jim on my purchase has been more than pleasurable. Both Manu and Mike did what ever it took to put me in a vehicle that made sense given my budget. Manu always followed up when I asked him to and always did what he said. I will absolutely reccomend Manu and his team (Mike/Jim)at Westbrook Honda.

Share on Facebook

Was this review helpful to you? Yes | No
ajjatthebeach
4/10/2012 9:32:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Manu Serohi

My Review of Westbrook Honda:
I had a great experience working with Manu in purchasing our new car. Manu was very knowledgeable about the car, taking the time to explain all the features. I had 2 children with me, 8 and 5, and he was very patient and accomodating. He responded to calls and questions timely and made the process easy. This is my second purchase from the dealership and I plan to return. I've also used the service department and they do great work.

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>