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Westbrook Honda

Westbrook, CT

4.2
240 Reviews

1 Flat Rock Place

Westbrook, CT

06498

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Showing 240 reviews

April 22, 2024

Everything was done with ease. From the drop off of my car, getting the loaner, updated text messages, etc. Not to mention when I got my car back from Shannon, her and the recon te More

by katie.pescatello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon!
Apr 22, 2024 -

Westbrook Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Katie, and we look forward to working with you again.

March 13, 2024

I feel I am in good hands when I have service done at Westbrook Honda. Feeling safe in your car is very comforting, and I am comfortable having them service my car. More

by Philandpatp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Berkery
Mar 13, 2024 -

Westbrook Honda responded

Phil and Pat, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Westbrook Honda.

February 29, 2024

The sales person Leo Gallego was Very friendly and professional . I will recommend him if you need to get a car . More

by Flabrusa01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Gallego
Mar 01, 2024 -

Westbrook Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Leo or the team can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 01, 2023

Greg L, Dan, and Demetrious were so welcoming, helpful and friendly in the process of getting my new car. I was in and out in a timely manner and they each provided amazing costumer service. Demetrious wa More

by Hsl1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg lebeau, Demetrious, Dan
Dec 03, 2023 -

Westbrook Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 24, 2023

Dan was a great salesman. I have told him how much I love my 2022 Honda. This was the second Honda I purchased at Westbrook Honda. More

by peggymouco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon was very polite and explained everything to me.
Oct 24, 2023 -

Westbrook Honda responded

Thank you, Peggy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan, Shannon, and our team met your expectations. Congratulations on your new Honda! Thank you again for choosing Westbrook Honda, we look forward to having you as one of our valued customers for many more years to come!

August 24, 2023

This is the 4th car that I have leased from Westbrook Honda and Leo G. has been my salesman and go-to-person. He has a very professional & very likeable personality. I can call him with questions or wh More

by jane.falivene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Gallego
Aug 24, 2023 -

Westbrook Honda responded

Thank you, Jane! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Leo met your expectations. Thank you again for choosing Westbrook Honda, we look forward to having you as one of our valued customers for many more years to come!

July 21, 2023

DAN ALFORD IS THE BEST. He worked really hard with getting my auto loan approved to get me my dream car. I waited almost two months for my car but it was worth it and not re More

by sherry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Alford, Tim Saunders, and Demetrius Parker
Jul 24, 2023 -

Westbrook Honda responded

Sherry, thank you so much for choosing Westbrook Honda! Congrats on your new purchase, and let us know if we can be of any more assistance!

July 05, 2023

Wife, who bought her new Honda CRV here awhile ago, called service twice to set up an appointment for recall service. She had to leave her name and number both times and never received a return call. More

by Spryguy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Berkery
Jul 09, 2023 -

Westbrook Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.

April 24, 2023

Horrible experience here. I was in the market for a certified used or brand new CRV. The salesman did not even ask my parents or I if we wanted to test drive the car. He also More

by Mikayla D
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sammy Amer
Apr 27, 2023 -

Westbrook Honda responded

Mikayla, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Westbrook Honda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300

April 18, 2023

Friendly service and the service attendants were attentive to my time schedule! They gave me a loaner vehicle while they repaired my car that day. More

by liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bowen
Apr 21, 2023 -

Westbrook Honda responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs I can assist you with, please don't hesitate to let me know. Sincerely, Glen O’Connor | goconnor@westbrookhonda.com; 860-399-9300

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