Westbury Toyota
Westbury, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Bought two cars within 5 weeks. Jerod is excellent in his dealings with customers. He gets the fact that customer service has a lot to do with folks choosing to buy a car from a de Jerod is excellent in his dealings with customers. He gets the fact that customer service has a lot to do with folks choosing to buy a car from a dealer, and in a competitive market, that is the key. More
Caleb was helpful and extremely efficient. The best salesman I've ever worked with. I highly recommend him to anyone looking to buy a car. A fine young man. The best salesman I've ever worked with. I highly recommend him to anyone looking to buy a car. A fine young man. More
I truly enjoyed working with Caleb. He was very personable and knowledgeable. He was respectful of my buying process and allowed me time before I finally decided on the Grand Highlander He was very personable and knowledgeable. He was respectful of my buying process and allowed me time before I finally decided on the Grand Highlander. I look forward to working with him again in the future More
They worked very well and efficiently. He was an excellent sales employee and gave us a great deal. He was an excellent sales employee and gave us a great deal. More
I had a very pleasant first time car buying experience at Westbury Toyota. Caleb Keating is very personable, helpful and honest. I would definitely recommend this dealership and Caleb! Westbury Toyota. Caleb Keating is very personable, helpful and honest. I would definitely recommend this dealership and Caleb! More
Este es mi tercer Tacoma con Kelly, me voy súper contento con mi nuevo auto. Recomiendo que busquen a Kelly, la mejor de Westbury Toyota. Gracias con mi nuevo auto. Recomiendo que busquen a Kelly, la mejor de Westbury Toyota. Gracias More
Jerod and Yanira, thank YOU GUYS for your hospitality, you went above and beyond, definitely you’re a super stars, we're are giving you five stars ⭐️⭐️⭐️⭐️⭐️ you GUYS deserved it 100% you went above and beyond, definitely you’re a super stars, we're are giving you five stars ⭐️⭐️⭐️⭐️⭐️ you GUYS deserved it 100% More
WARNING: Avoid Westbury Toyota, especially: Sammy (Salesperson), Miguel Marroquin (Finance Manager), Mike Baptiste (Miguel's Manager) If you are using Westbury Toyota, expect a speedy transaction (Salesperson), Miguel Marroquin (Finance Manager), Mike Baptiste (Miguel's Manager) If you are using Westbury Toyota, expect a speedy transaction with unprofessional, lying staff and dishonest paperwork. Double check all documentation for discrepancy relating to finance before signing and driving away. If there is any discrepancy in pricing (chances are there will), opt to redo the paperwork instead of having refund checks sent. There will be significant delay in getting your money back, and chances are you'll never get it back without constantly calling them (I still havent received my 2 refund checks). When calling them, you can expect dropped calls, no return calls, or again overall unprofessionalism. Main people to watch out: Sammy (Salesperson), Miguel Marroquin (Finance Manager), Mike Baptiste (Miguel's Manager) Sales: My experience started off rough, in terms of communication. The salesperson Sammy wouldn't disclose the vehicle selling price without me sitting with finance. They used high pressure sales tactics to get me in the office to make me pay markup for the vehicle. Calls with Sammy were also unprofessional. When you are discussing something important over the phone, she randomly begins talking to the person next to her, completely ignoring her first priority: you, the customer. This also causes significant confusion in communication. She is disrespectful and unprofessional and I would completely avoid her. She's one of many factors from this dealership that take away the joy of purchasing a new vehicle. Finance: The agreed price was not reflected on the lease document, something the dealership assumed I wouldn't read through. Speaking with Miguel Marroquin (finance manager), he agreed to misrepresentation in price (after some back and forth) and opted to refund the difference as a check on the day we signed the paperwork for the sale. It was the fastest transaction yet, with paperwork being completed on the same day. I was even allowed to sign contracts and government documents on behalf of someone else (something the salesperson Sammy said was illegal). Communication with Miguel after that day has been disappointing. Calls not being returned, texts not being answered and we felt the overall lack of empathy for the promise he made on that day. He has not delivered on this promise and keeps mentioning his manager, who still has not called me to this day. This occurred in April, and it's now May. It has been many weeks since they were caught manipulating the paperwork and promising a refund, but I still haven't received my money back. There were many lies in the communication. After many calls, I was given another promise that my 2 checks will be overnighted to the dealership on a Friday. That Friday was 2 weeks ago. Calls are not returned, and overall communication after the sale has been extremely disappointing. Scheduled calls with Miguel's manager, Mike Baptiste were also not returned. Once a deal is signed at Westbury Toyota, you are no longer a customer. You are a mere annoyance to the sales and finance staff. Do yourself a favor, and avoid the headache and frustration. Once again, main people to avoid: Sammy (Salesperson), Miguel Marroquin (Finance Manager), Mike Baptiste (Miguel's Manager) More