My Review Of Westgate Chrysler Jeep Dodge RAM:
Absolutely unimpressed and quite upset at the way I've been treated. On Tuesday, 7/9/13 my husband and I purchased a used 2011 Hyundai Santa Fe with 38,400 miles on it from Westgate. Our salesman was Wes Parker. During the test drive, Wes told us that the car had the remainder of a 5 year/60k mile bumper to bumper warranty. The very next day I called Hyundai to see if recalls that were showing on the Carfax had been fixed. Two (2) were showing, and to my surprise there were actually three (3) recalls that were unfixed. There was the first problem. How am I to believe that this car was put through ANY kind of inspection, if it was sold to us with all these un-remedied recalls? The second thing I inquired about was the warranty. At that time I was told that the car had the remainder of the power train and emission warranties only. To say that this was a huge letdown would be an understatement since there were things about the vehicle that we knew needed to be fixed, and thought we would be able to take it to a Hyundai dealership to have fixed. Plain and simple, the 2-3 years and 21,000-ish miles left on the warranty were what made us decide on THIS vehicle over several others we were considering.
On Thursday, 7/11/13 I sent Wes an email expressing that we felt we were misled and would like to return the vehicle.
Today, Friday 7/12/13, I received a call from Wes. I have always known that car salesman do not care to know you after you sign the papers and drive off the lot, but Wes really drove home that thought today. He insisted that the bumper to bumper warranty was in fact, still in effect. I told him that Hyundai directly told me the opposite and that I gave them a few examples of things needing fixing, to which they confirmed, were not covered. He still insisted, and even read to me some verbiage about the bumper to bumper warranty being transferable. When I asked where he was reading from he said, "(omitted).com autos". Wes must be one of those people who think that because it is on the internet it MUST be true, despite my being given the correct information straight from the company who issues the warranty! While having the conversation, I can honestly say that Wes was not the slightest bit nice and actually had the audacity to say to me, "There is no grace period in this state. You signed a contract and it's yours." He also said he would talk to his used car manager to see if he would agree to fix the items, but that they were under no obligation to do so and that if I wanted to return the car I should call the General Manager, but should not expect him to agree to take the car back.
So, in a nutshell, my husband and I were either lied to or misled and our salesman was not cooperative, receptive or friendly once he realized we wanted to take his commission away. Unfortunately for Westgate Chrysler, Jeep, Dodge, Ram, it will be my pleasure to shout my experience from the rooftop of every social media outlet I can.
Update: On 7/13/13 I had my 3 children as well as my Mother in the car on the way to the airport in the rain. Surprise! The wipers smeared instead of wiped and as a bonus, the washer fluid lines to both the front AND back are clogged! No washer fluid to try and clear my smeared windshield while driving 65-70 down the highway! Add disregard for human safety to save a buck to the many reasons why this is nothing but bad dealership!
Update: On 7/15/13 I called and spoke to the GM Mike. Did he reach out to me? No. Even though he said he had read my review online. He agreed to fix my drivers door, which wasn't opening properly and my windshield washer issue. On 7/16/13 I went in for the repairs. Never once was I asked is I wanted to be taken home. Never once was I given a time frame for the repairs. In fact, at one point the Service Adviser came to tell me the washer pump had gone bad and they they were sending someone off the property to get the part. Again, no mention of how long it would take. I ended up sitting there for 3 hours. Add to that the 35 minutes it take me to get home from there, (I work from home), and I ended up losing 3.5+ hours of pay. When the SA finally came to get me he told me that 2 different techs said there was nothing wrong with my door and that, "it's supposed to act that way". Ironically, none of the other 3 doors operate that way. Lucky for me my 16 year son is an aspiring auto mechanic and adjusted my door to perfect in a matter of seconds. Anyway, I left the dealership just as frustrated as I had been for days, and pulled over on a curb. I washed my windshield with my new pump, and wow, what a joke. I can blow liquid out of a straw harder then the water that was shooting about 3 inches up onto my windshield. I've owned a lot of cars and will this work to clean my windshield? Yes, it will, but it isn't right. They use inferior products. Or perhaps only for me since my repairs were free. Who knows. What I do know is that buying this car has been the single worst transaction in my life.
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