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Westgate Chrysler Jeep Dodge RAM

6421 Old Westgate Rd., Raleigh, North Carolina 27617
Sales: (919) 865-5000
Service: (919) 865-5000
Parts: (919) 865-5000

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Excellent
89% Recommend

Overall Rating 4.5

125 Lifetime Reviews

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Westgate Chrysler Jeep Dodge RAM
125 Lifetime Reviews

Hours: Closed

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Westgate Chrysler Jeep Dodge RAM Info
Hours
Amenities
About Westgate Chrysler Jeep Dodge RAM

There's a reason why Westgate is Raleigh's only Full Line Chrysler, Jeep, Dodge and RAM Dealer. It's because we provide quality new and pre-owned vehicles at prices our customers can afford. We also offer our Westgate For Life Program with new vehicles -- Free Oil Changes For Life, Free Key Replacement, a 150,000 mile engine guarantee and more! Our knowledgeable staff will answer your questions, help you find the right car, or truck and can assist with financing. So if you're looking for a new or used Chrysler, Jeep, Dodge or Ram, stop in to Westgate and we'll get you into the car of your dreams! Have questions to ask first? Give us a call!

About This Dealer | Hours of Operation | Amenities

About Westgate Chrysler Jeep Dodge RAM

There's a reason why Westgate is Raleigh's only Full Line Chrysler, Jeep, Dodge and RAM Dealer. It's because we provide quality new and pre-owned vehicles at prices our customers can afford. We also offer our Westgate For Life Program with new vehicles -- Free Oil Changes For Life, Free Key Replacement, a 150,000 mile engine guarantee and more! Our knowledgeable staff will answer your questions, help you find the right car, or truck and can assist with financing. So if you're looking for a new or used Chrysler, Jeep, Dodge or Ram, stop in to Westgate and we'll get you into the car of your dreams! Have questions to ask first? Give us a call!

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 7:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Vending Machines
125 Dealership Reviews
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Reason For Visit
Sales (New)

"great experience"

Gregg and the rest of the Westgate Dodge team worked a great deal on my trade in. I would definitely recommend Westgate Dodge to others.

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Reason For Visit
Sales (Used)

"unless you like headaches stay away "

the worst car buying experience ever ,I go there to look at a truck and trade mine in tell them that I lost the title they say no problem .for one they wont come down on price of truck an 06 Tacoma as I test drove it I tell the sales guy it shakes and vibrates this needs to be checked out ,was told I will have the mechs look at it again ,ok fine oh by the way it needs a new power steering pump we will fix it I say ok .well as were dealing he says sorry wasn't the steering pump its the water pump we will fix it ,they could have done better on my trade in and worked with the price better .so next day I come back and was told sorry it wasn't water pump it was the power steering pump and we fixed it this sales guy didn't know what the heck needed to be fixed ,so I drive off in my new truck three days later I feel the vibration getting worse I look under truck the drive shaft is about to fall off from its bracket now if it was looked at again like I'd asked they would see this in a second so I call and they get it towed I go back the next day they say its fixed seeya I get down the road and my sister whos following me calls and says hey im behind you theres a big dent in your tailgate ,so I call dealer they say how do we know you didn't do it really!!! so after there investigation the tow truck driver said it was there fault and fixed it never heard from dealer again just a absolute nightmare. oh and remember they said don't worry about not having the title guess what I get a call a week later saying I needed to turn in paperwork about my title or I don't get my registration wait didn't I pay administration fees when I bought the truck now I've got to do the leg work .and when I called the salesman one day to ask a question this guy blows me off and says sorry cant talk to ya im closing a deal so basically im done with you we got your money these guys were all buddy buddy and smiles rite after those papers were signed it was screw you seeya .but hey its not all bad he did call to try and smooth the nightmare over and to say they wanted my business again in the future your kidding rite id rather get my teeth pulled this place was a joke stay away .my sales guy is not listed on here his name was Richard ,and ken moaven was another I was told to call that never returned my call once .

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richard grizzard
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Reason For Visit
Service

"I was told to not go there but went because of convenience o"

Went in for an oil change and tire rotation on my 2010 Jeep Commander.Came out with my oil 1 quart low,low wiper fluid,dirty air filter and wrong lug nut on my front wheel passenger side.Not sure if anything was done so I called Scott Hayes the next morning left a message because they have a very poor message/call back process.I never heard back so I contacted the service manager a 770 number which he never called me back so I emailed Michael Bardaxis then a guy named Bobby Stewart sent this email- mr c(xxxxxxxx)I am bob stewart service manager at westgate I have tried to call several time always busy feel free to stop by or call me to get a better understanding and see what we can do to help you bobs I am not sure what is going on but I will not be using this dealership again. Scott C.

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Scott Hayes
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Reason For Visit
Sales (New)

"1st time vehicle purchase for my son"

I recently assisted my son with his first vehicle purchase. After failed attempts at Hendrick Dodge we made a site visit to Westgate after business hours to view their vehicles. After finding his vehicle of choice I made contact with Richard Grizzard via the internet. He was prompt in answering all of my questions pertaining to the vehicle. On the day of the visit to the dealership I was skeptical about the interaction and expected the ole bait and switch tactic or unannounced fees. It never happened. Richard was true to his word and spent a lot of his time guiding my son through the purchase. I would highly recommend Richard if you are looking to purchase. Now the rest of the story - Once cleaned and ready for delivery very minor damage was observed on the trunk. Additional damage was found on the front fender. The General Manager told me he would personally take the vehicle for repair and guaranteed my satisfaction - Two days later he was true to his word and the vehicle was repaired with no body work or paint. applied. My son loves the vehicle so we are satisfied. Be ready for pressure about extended warranty it will come but Garret Edens was professional explaining the program. Westgate Dodge delivered on their word when I expected and was prepared for the opposite.

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Employees dealt with

Richard Grizzard
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Reason For Visit
Sales (Used)

"Stay away from this dealer"

I bought a used vehicle from westgate dodge two months ago. It has been in their shop for one of the two months( yes that's right a WHOLE month). I WILL NEVER deal with these people again. They sell you a vehicle quick but good luck ever getting service. They do not return calls well. Going to the dealership is a major mistake I learned the hard way. I'm still having problems. They had it 3 weeks the first time and returned it to me with parts missing and more parts not fastened down I have never seen more incompetence in my life.

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Mike gm
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Reason For Visit
Sales (Used)

"Amazing Staff and Selection"

This was my first time buying a car so I was a little nervous. I had spent weeks researching the different types of cars I wanted and finally settled on the Chrysler Town and Country. After using various sites to see what the selection looked like in the surrounding area I had found one at a great price at Westgate. I had sent an internet inquiry and Paul got back to me setting up an appointment for the the weekend. When I got there the van I actually wanted to see was unavailable as the keys were currently checked out by another Sales person who was off. That was disappointing but after doing a walk around I realized the car wasn't what I was looking for. Paul was very accommodating and showed me a few others in the same price range. The one I settled on was fantastic with a great ride, and most of the features I wanted and even some I hadn't even factored in. While working numbers we had found out the price the GM had originally given him was incorrect and the vehicle was supposed to be hire but instead of backing out or saying no to working with me they honored the first price stated. This is huge for me because a previous dealership had actually done the exact same thing but instead of acknowledging their error and trying to work from their or work with that original number and get close to it they tried to jump back up to the correct price without any type of incentive for me to keep dealing with them. After working with Paul they turned me over to Lee, he came off a little spikey at first but he could have been dealing with an issue before meeting me because after a few minutes he was very pleasant to work with and even helped me further with financing so that I was able to take home a great car at a fantastic price. This dealership is really fantastic, I'll be bringing my other car in, in a bit for a potential trade in so it will be interesting to see how they are on that end. But if you're looking for a used car you should check out this dealership. Staff wise they're excellent. Just call ahead to make sure if you're coming for a specific car that the keys are actually available for you to test drive. And definitely do the 540 test drive path, one of the vans I was thinking about was very nice and smooth on a normal rode but after getting it onto the highway the car rode a little rough and you could def tell something was off either an alignment issue or the wheels needed to be balanced. Other then that great, great, GREAT dealership to work with. Thank you for making my first car purchase an incredibly smooth and non-traumatic adventure.

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Employees dealt with

Paul Boyd
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Reason For Visit
Service

"I cannot remember having a more inspiring experience with..."

I cannot remember having a more inspiring experience with my car being serviced than that with Will Cooper last month. The specific details are not important--it centered upon an agreed upon delivery time being delayed interminably with false promises: that is until Will took up my cause personally by delivering me to the body shop where he actually helped do the repairs, returning to me a large part of my payment, and then insisting on my bringing my car in at a later time for a detailed cleaning as yet another apology for my initial frustration. His deep concern, professionalism, brilliant problem solving, and touching kindnesses would be extraordinary in any occupation. I am in his debt for such empathy for his customers. I can only repay him by spreading the word and being a loyal customer to Westgate because of their being smart enough and lucky enough to keep him.

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Will Cooper
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Reason For Visit
Sales (Used)

"For several years I have attempted to trade in my old..."

For several years I have attempted to trade in my old faithful...only to be met over and over again with horrible customer service and worse...stalkers! None of them caring for my needs until I was told to go to Westgate. I put it off for awhile assuming I would run out crying like I had experienced with another dealership. THANK YOU Loretta and Brian for renewing my faith...treating me fantastically AND getting me into my car! If you are reading this review...trust me...ONLY go to Westgate...and ask for Loretta and Brian!!!

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Brian H and Loretta
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Reason For Visit
Sales (New)

"We had a great experience purchasing our new Jeep..."

We had a great experience purchasing our new Jeep Cherokee Limited. Bryan did an excellent job not only in getting us the exact vehicle we wanted but also in explaining all the many features in the car. We were very satisfied with the service and would recommend this dealership to others. Thanks Bryan for a job very well done.

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Reason For Visit
Sales (Used)

"Great experience sorry to miss my great Jeep an awesome..."

Great experience sorry to miss my great Jeep an awesome car 5 star service by the team very helpful excellent Thank you Richard jones Jonesch3@gmail.com

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