Westgate Chrysler Jeep Dodge RAM - Service Center

I recently hit a curb and dented the rim and damaged the tire on my Dodge Viper. The tire and rim were covered by an extended warranty (which was not purchased at West Gate). At first the company servicing tire on my Dodge Viper. The tire and rim were covered by an extended warranty (which was not purchased at West Gate). At first the company servicing the warranty did not want to replace the tire and rim. Medhi, Customer Service Rep, went above and beyond to talk with warranty company, explain why they should replace both parts and ultimately convinced them to pay for everything. This saved me ~$1875. Thanks guys. I am now a loyal customer. Outstanding customer service! More

I recently had some work done on my Jeep and received exceptional service from their service department. The work was not only done on time and priced right at the original estimate, but the service man exceptional service from their service department. The work was not only done on time and priced right at the original estimate, but the service manager went out of his way to answer any questions I had about my repair. Highly recommend this place to anyone looking to service their cars. More

I have been very pleased with all the work done by Westgate! My latest visit was for my '97 Grand Cherokee...considering the number of parts they had to order, they had the vehicle ready in a very re Westgate! My latest visit was for my '97 Grand Cherokee...considering the number of parts they had to order, they had the vehicle ready in a very reasonable amount of time! The service advisor, Mehdi Beiknejad, was very thorough in his explanation of the work required (which matched the list of issues that was presented when the vehicle was dropped off). Mehdi is one of the most polite, friendly service advisors I've ever dealt with! All work was completed to my satisfaction, including repair of the cruise control (an issue which had completely baffled the shop where I used to have work done). Oh, and the wash/wax/vacuum was definitely worth the money! My mother has had her Wrangler at Westgate for work as well, and has been pleased with the quality of work and the alternate transportation on occasions when no acquaintances are available to give her a ride back home. Also, all oil changes that have been performed on our vehicles (I also have an '09 Grand Cherokee) have been done in a timely manner. More

Mehndi was absolutely patient with us and made paying 10000+ a little less painful. I think we could find a less inexpensive dealer elsewhere, which we may do next time. 10000+ a little less painful. I think we could find a less inexpensive dealer elsewhere, which we may do next time. More

UPDATE TO ORIGINAL POST: Well, unfortunately, after UPDATE TO ORIGINAL POST: Well, unfortunately, after the great blend door debacle ... I had a radiator replaced at this dealership in November 20 UPDATE TO ORIGINAL POST: Well, unfortunately, after the great blend door debacle ... I had a radiator replaced at this dealership in November 2010. And, I just found out that the radiator needs to be replaced .... AGAIN. So, that is 2 pretty expensive repairs completed at this dealership totaling $1500 ... only to be in need of replacing/repairing the parts again. The service manager, Brian, was quite nice in his appeal to "earn my business". However, I refuse to have my car serviced at a dealership where 2 of the last 2 major repairs are now in need of being completed again. $1000 for Blend doors and $500 for a new radiator. Fool me once, shame on you, Fool me twice ... well, you know the rest. I had the blend doors replaced in my 2004 Jeep Grand Cherokee at this location in 2009 which is a $1000 repair. And not 18 months later (June 2011), the same repair is needed again. I took it back to this dealership and found out that they were under new management. After what could have been an extremely frustrating and more expensive experience, I spoke with the service manager, Brian, who offered to help with as much of the expense as he could. I will be back to this dealership, since they really care about the customer. More

I have been so appreciative of the fine service and attentive service personnel. I would heartily recommend Westgate Jeep to family, friends, and coworkers for service/repair and sales. attentive service personnel. I would heartily recommend Westgate Jeep to family, friends, and coworkers for service/repair and sales. More

I worked with Nabil. He is the best. He did everything to make sure my purchase was perfect for my Acura. He went above and beyond. I have never worked with such a great salesperson :) I will never buy anot make sure my purchase was perfect for my Acura. He went above and beyond. I have never worked with such a great salesperson :) I will never buy another car from anyone but him :) He rocks!! And I love my new car. More

I was in at Westgate to get my trucks oil changed and to check about a rattle I heard in the front end. My service writer was Paul Roland and technician was Clayton. It was all women sitting in waiting ro check about a rattle I heard in the front end. My service writer was Paul Roland and technician was Clayton. It was all women sitting in waiting room that day and we were discussing how car dealerships and repair shops takes advantage of women. Well, Mr. Roland called me back and introducted me to Clayton and he put my car up and found where the rattle was coming from. He also thought that it could be from the ball joints but he said he wouldn't do anything to them unless it kept rattling after fixing my underpin (I guess that is what it is called.) He could have replaced all my ball joints and bearing but instead he changed my oil and put a couple of Christmas tree bolts in the panel where they had fallen out. He was just very honest with me and I do appreciate that. I would recommend Westgate Jeep for purchasing a car and also repairs. I actually negotiated free oil changes when I purchased my truck and when they run out I will continue to have my oil changed there. I own a Dodge Dakota and love it. I has been a great truck for me. I actually purchased it to pull my camper but I drive it every day of the week. Debbie More

I have NEVER been to ANY dealership that has impressed me as much as Westgate Chrysler Jeep in Raleigh. The moment you enter the door, you are treated the way customers were treated 20 years ago. You are a as much as Westgate Chrysler Jeep in Raleigh. The moment you enter the door, you are treated the way customers were treated 20 years ago. You are a PERSON, not a NUMBER !! They go out of their way to make sure you are not only comfortable during your stay, but they make sure you UNDERSTAND EXACTLY what is wrong with your vehicle, and what they can do to fix it. You are given regular updates as to what is happening while they service your vehicle and they perform no work without YOUR consent to do so. I drive over 100 miles from the coast because the level of professionalism at Westgate far exceeds any other dealership I have ever been to and I have been driving 32 years. Their parts prices are the lowest from the coast to Greensboro (that's how I found them !) In a day in time that customer service is so RARE in its truest form, I feel blessed to have found such a wonderful place to keep my "wheels rolling" safely underneath me. I CHALLENGE any JEEP owner in eastern North Carolina to check them out first chance you get. The ONE thing you will leave this dealership with is the knowledge that CUSTOMER SERVICE the way it "used" to be can be found tucked away just off 540 in Raleigh. Kristen Sanders More