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Westside Lexus
Houston, TX
7,717 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,717 reviews
January 20, 2026
To purchase the vehicle finally, we have visited a few times for a new vehicle search. Whenever we visited the dealer was well organized and agents are kind and fully answered our questions. times for a new vehicle search. Whenever we visited the dealer was well organized and agents are kind and fully answered our questions. More
by Jsycpa
Verified Customer
January 20, 2026
John Loving was very patient and courteous. He went above and beyond to make my purchase as seamless as possible, and he was very accommodating, as I had my niece with me. He went above and beyond to make my purchase as seamless as possible, and he was very accommodating, as I had my niece with me. More
by Tee Lewis
January 19, 2026
My experience was really professional, quick and informative. I felt the device I received was helpful for me to decide whether to keep or trade in my vehicle, informative. I felt the device I received was helpful for me to decide whether to keep or trade in my vehicle, More
by twhouze
January 19, 2026
Very easy to deal with. Could do with snacks while waiting for car to be serviced. Could do with snacks while waiting for car to be serviced. More
by hakimaly
Employees Worked With
January 19, 2026
Shawn An, our sales rep. was outstanding! Very helpful, knowledgeable, and kind. Willing to go above and beyond to make his client happy. He helped us purchased three cars fr was outstanding! Very helpful, knowledgeable, and kind. Willing to go above and beyond to make his client happy. He helped us purchased three cars from westside. As long as shawn still works here, we will purchase more vehicle from here. Shawn is a big asset! Don’t let the man go anywhere! More
by Tuan
Employees Worked With
January 18, 2026
I had a great experience. Shannon was able to answer any questions and made the process so easy! Shannon was able to answer any questions and made the process so easy! More
by catherinehunt33
January 18, 2026
The salesman is the only seasoning there. I live over an hour away and drink v Ed because there is trust …. Lurie is the one I trust…. I live over an hour away and drink v Ed because there is trust …. Lurie is the one I trust…. More
by swimsorrel
Employees Worked With
January 18, 2026
The finance person, Dominic Thornton, assigned to my purchase needs coaching in talking to customers. After talking to him 2 times I was ready to not buy the vehicle. His attitude and demeanor is not me purchase needs coaching in talking to customers. After talking to him 2 times I was ready to not buy the vehicle. His attitude and demeanor is not meant for public interaction. I can be more specific if needed. Fernando Lozano, on the other hand, is who restored my faith that I was an important customer and that my satisfaction mattered. Lexus can thank him for changing my mind. I would definitely like to purchase another vehicle from Fernando in the foreseeable future. More
by ototo08
January 18, 2026
This was my 4th vehicle in 3 years from John. With that said, he is the best With that said, he is the best More
by lynnro0710
January 18, 2026
The new cars are sophisticated with a lot of features. Training is very important for taking advantage of all the car features that Lexus offers. Our second biggest issue was the sudden surprise abou Training is very important for taking advantage of all the car features that Lexus offers. Our second biggest issue was the sudden surprise about the extended warranty. Why couldn't we have been given the price and the Terms & Conditions in advance. More
by celia_dynamite@yahoo.com
